Providing a proactive approach in customer service and protecting your brand.

Working with the business owners / directors to move their CIT (Cash in Transit) business to the next level. By reviewing and developing up to date (sales, customer service and operations) procedures based on best practice will assist in driving service fees up from current levels towards the rates of our 2 major competitors whilst offering a distinct pricing advantage without compromise to our staff or customers. Major Accounts Large - Medium Clubs Hotels Small – Medium Financial Institutions Local Government Councils and Departments Entertainment venues Retail Responsibilities • Identify new business and growth opportunities in expanding CIT Market• Attend and promote products at industry events and networking functions• Develop and implement processes and procedures for new & existing product offering• Research, source and procure necessary products to support improved delivery levels• Monitor & improve service delivery levels in consultation with customers and operations• Manage multi level relationships within key accounts• Build and foster strong relationships between Customers and Industry Groups• Managing and maintaining client data base• Develop and maintain Web-page and marketing profile and sales kit / toolsAchievements• Developed standard sales, operational and pricing schedules for all aspects of CIT services performed by the company• Drove confidence in the companies delivery levels to assist in the acceptance of increased service fees to achieve greater profitability• Mentored Owner / Directors through the transition process from medium to large business based on previous knowledge and understanding of major competitors developed through my previous employment

Employed as a Sales Executive and the first salesperson in a company that had enjoyed organic growth over the first 12 years of trading but needed to address the lack of resources in promoting and managing a raft of new training and risk management products and getting it into the market ASAP. The tasks and responsibilities of this role soon grew to encompass a myriad of tasks that more resembles that of a product / sales manager.The Web based (internet training) products consisted of “Armed Robbery Survival Skills” and “Dealing with Difficult People” mandatory under Work Cover’s harm minimization requirements, with a long list of other subjects on the drawing board. Albeit a sound product it was left to me to refined its delivery and develop supporting instruction and procedure manuals as well as manage the day to day technical support demands at the same time promoting and supporting the products and industry partners through regular presentations at industry meetings and trade shows as well as onsite demonstrations to individual customers. Major Accounts Registered Clubs (AUST)Hotels (NSW & QLD)Liquor StoresFinancial InstitutionsFederal, State & local GovernmentResponsibilities• Manage multi level relationships within key accounts and Industry partners• Identify new business opportunities• Product management with view to increasing quality and range of product offering• Ongoing account management and after sales service of existing customers• Attend and promote products at industry events and networking functions• New and extension business development strategies• Managing and maintaining client data base Achievements• Awarded employee of the year 2006 and again in 2007• Created sales / delivery and support process that will support all future online products into the future.

Major Accounts Newcastle Permanent Building Society Elcom Credit Union Companion Credit Union The Panthers Group West’s (Newcastle) Parramatta Leagues Club East’s Leagues ClubMinor Accounts Hospitality, Financial, Retail, Government & CorporateResponsibilities • Manage multi level relationships within key accounts• Manage and report on SLA’s (service level agreements)• Identify new business opportunities• Product management with view to increasing quality and range of product offering• Ongoing account management and after sales service of existing customers• New and extension business development strategies• Attend and promote products at industry events and networking functions• Managing and maintaining client data base• Lead generation• Coordination of operations teams throughout the business• New business pitches / tenders / research / planning of presentations• Conference and communication reporting• Monitor and report on competitor behavior• Trade show planning and presentation Achievements• Won Newcastle Permanent Building Society back from competitor and increased $ASV from $1.4 m to $2.0m in 1st year of 2 year contract.• Retained all major accounts on existing and increased rates during a volatile competition price war.

Joined Brambles Armoured Oct 97 in newly created Account Management role to build annual revenue from $4.3m to $5.5m through creating new business and increasing service charges based on premium quality service. Formally stepped into Branch Management role (70+ Employees) for the last 9 months when Chubb acquired Brambles Armoured in 2001Major Accounts Newcastle Permanent Building Society Elcom Credit Union Companion Credit Union The Panthers Group West’s (Newcastle) Parramatta Leagues Club East’s Leagues ClubMinor Accounts Hospitality, Financial, Retail, Government & CorporateResponsibilities • Manage multi level relationships within key accounts• Manage and report on SLA’s (service level agreements)• Identify new business opportunities• Product management with view to increasing quality and range of product offering• Ongoing account management and after sales service of existing customers• New and extension business development strategies• Managing and maintaining client data base• Lead generation• Coordination of operations teams throughout the business• New business pitches / tenders / research / planning of presentations• Conference and communication reporting• Monitor and report on competitor behavior• Trade show planning and presentation Achievements• Achieved 130% of personal annual budget 1999-2000• Coordinated local trials of reduced manning levels on Armoured Vehicles utilising advance electronic technology which lead to successful State rollout in consultation with Unions, Industrial relations, WorkCover and senior management to create competitive edge over competitors.