Promoted from ECommerce Sales Manager to General Manager in August 2022• Oversaw all aspects of store operations, achieving a 43% increase in average revenue per customer in one year by implementing key performance indicators and aligning sales approaches with customer buying processes.• Restructured onsite order fulfillment, exceeding quarterly goals by 20% while increasing product volume by 5% through project management principles.• Developed and monitored growth initiatives for $1.6 million onsite inventory by analyzing data and market trends. • Maintained 100% employee engagement by fostering a positive work environment.• Coached sales associates to increase overall sales volume by 35% in under a year through goal setting and informed forecasting.• Researched and developed negotiation policy to maximize value and minimize potential losses in all customer deals.

• Developed BI dashboards and utilized data analysis to drive sales strategies and optimize performance resulting in 38% increase in sales YOY • Recruited, selected, and trained new employees, ensuring alignment with total compensation initiatives and business objectives.• Implemented process improvements based on Six Sigma principles to enhance value for customers resulting in 25% fewer cancelled orders YOY.• providing ongoing coaching and feedback to increase average sales associate income by 33%.

• Achieved a 150% year-over-year increase in sales revenue and consistently met and surpassed monthly sales goals of over $300,000.• Implemented and oversaw continuous process improvement initiatives within the leadership parameters.• Led in-store and remote e-commerce employee development for two retail locations and managed remotely.• Recruited, interviewed, selected, and trained top talent to ensure consistent achievement of key performance indicators and drive 50% growth.• Collaborated with and coached a team of 15 geographically dispersed team members.• Managed an annual budget of $2 million.

• Developed daily sales goals based on previous KPIs and market analysis, resulting in a monthly growth of $75,000.• Conducted monthly performance reviews for 10 employees to identify areas of improvement and facilitate employee growth.• Achieved 146% year-over-year increase in sales.• Communicated with senior leadership and presented quarterly Profit and Loss reports, contributing to an additional monthly profit of $100,000.• Recruited, onboarded, and coached 10 exemplary staff members who aligned with corporate values.• Efficiently multitasked to prioritize sales, stock and merchandise products, and complete daily tasks.• Followed instructions from product representatives in written and verbal communication to achieve additional sales.

• Developed staff strategies and training program to minimize inventory shrinkage.• Trained top-performing sales associates and customer service representatives to prioritize teamwork and achieve daily goals.• Collaborated with store management to establish appropriate pricing for products.• Coached teams on collaboration and goal attainment utilizing strong management skills.• Monitored cash reconciliation and opening/closing procedures to maintain financial accuracy.• Operated within payroll, supply, and promotional budgets.• Utilized available human resource capabilities to ensure inventory accuracy and prevent loss.

• Leveraged automated programs to monitor production failures, false starts, and delayed completion.• Ranked in the Top 25% of Performance Management in 2016.• Conducted Fiscal Year End systems and processing jobs within the office and remote locations.• Performed backups of LANL operating systems and servers to ensure continuous operational performance.• Conducted on-call maintenance of the Control-M batch scheduler.• Provided after-hours network and computer support for laboratory staff.

• Ensured compliance with local fire suppression and EMS service regulations.• Authored Standard Operating Procedures for the department.• Engineered process improvements to optimize emergency response of volunteers.• Maintained industry-accepted conflict management processes.• Utilized negotiation skills to procure new apparatus and supplies from government officials.• Managed resource allocation and resource management plans during emergency activations.

• Promoted to Sales Manager based on exceeding $1 million sales production as a Sales Associate.• Interviewed, hired, and trained top-performing sales associates who consistently met or exceeded company objectives and sales metrics.• Implemented process improvements to streamline store operations.• Managed warehouse inventory and led loss prevention efforts to reduce inventory loss.• Ensured visually appealing and organized displays.• Boosted employee morale and fostered a cohesive work environment.