As the Vice President of OakNorth, I lead the new transactions banking fraud ops team, setting up risk strategy around cards and faster payments to assess and mitigate fraud risk, ensuring the security and integrity of our digital platform for SME lending. also building and setting up the chargebacks team. I have an MBA in General Management from SP Jain School of Global Management, a prestigious institution with campuses in Dubai, Mumbai, Singapore, and Sydney.Previously, I was a Fraud Manager at Novo, a leading digital banking platform for small businesses, where I set up the transaction screening team in-house, developed policies and frameworks to reduce fraud losses, and built scalable solutions to manage fraud risk. I also handled merchant risk assessment, rule creation and anomaly detection, and BPO oversight for fraud and dispute cases. Before that, I was an Account Support Manager at Novo, where I drove scaled operations, customer service, banking operations, SLA management, and process improvement for account management. I have successfully executed multiple projects on lean and green belt for operations improvement, and helped grow the process from 30 to 200 FTE.I have industry expertise in banking, fintech, e-commerce, and travel services, and specialize in fraud and operations management, customer services, disputes management, account support, project management, strategy, and training. I am passionate about solving complex problems, delivering excellent customer experiences, and creating value for the organization and the society. I have learned the true meaning of leadership by working under amazing leaders and follow servant leadership principles.