Peter John M. Email & Phone Number

• Handled customer inquiries for books and digital material orders, resolving issues related topurchases, downloads, course enrollment and basic navigation via live chat.
• Worked with different teams to resolve complex order discrepancies and ensure timely deliveryof physical and digital educational products and in advancing complex technical issues forprompt resolution.
• Maintained accurate records of orders and addressed customer feedback to enhance serviceefficiency while adapting to changing business needs during enrollment season.

Philippines

Works with onshore recruiters for the job requisitions and its relevant logistics in a team environment.Utilizes job boards (CareerBuilder, Monster and Indeed) and referrals for lead generation and screens qualified candidates.Creates end-of-day reports to highlight productivity.

National Capital Region, Philippines

• Sourced suitable applicants by conducting research on job boards, applicant tracking systems, and company websites.
• Recruited passive candidates through phone calls, emails, and general relationship-building.
• Conducted pre-assessment calls with candidates, verified different items such as qualifications, availability, compensation requirements, and kept their files and activities.

National Capital Region, Philippines

• Worked with other junior trainers in launching and creating training agendas.
• Identified knowledge and skills gaps and trained tenure representatives in terms of advanced communication skills.
• Worked with the supervisor in evaluating other junior trainers.

National Capital Region, Philippines

• Worked with the immediate supervisor in strategic planning during the acquisition and launching of the new account and its associate lines of businesses and evaluated new and upcoming trainers.
• Supervised and worked with the trainers in tactical delivery of the new hire training
• Evaluated calls for quality and process improvement.

National Capital Region, Philippines

• Handled escalated calls about booking discrepancies, special requests/changes, refund reviews/requests from other agents while strengthening brand trust for the booking website.
• Helped the customers find the best package for their travel needs and offered related services for their car rentals, flights, hotels and tours.
• Provided technical assistance to students and educators on how to navigate the platform to enter their respective courses and/or create the related tests respectively.

National Capital Region, Philippines

• Retentions: Probed service usage and helped customers revise their plan to maximize value before finalizing the disconnection of their services/entire business with the client.
• Collections: Provided a detailed breakdown of their accounts and collected payments due.