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Peter Neale personal email
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As a driven, passionate and creative leader, Peter Neale drives service transformation, growth and strategic business reform, delivering better outcomes for clients, customers and stakeholders. Peter applies a systematic and strategic approach to challenging the status quo and driving continuous sustainable innovation and growth, be it through new markets or existing business lines.Holding a Masters Degree in Business Administration majoring in Entrepreneurship & Innovation, Peter has an intricate understanding of how to develop and sustain a culture of innovation and uses this knowledge to build high performing transformative teams. Humour, fun and relationship building skills are key tools of the trade for Peter and this is evident in every team he leads and works with.Peter has an entrepreneurial spirit which has led to him to work successfully with both large and small businesses to drive growth and improved outcomes. Peter has a diverse skill set which he applies with a strong focus on growth and innovation, continually finding new ways to drive businesses forward.Peter’s service innovation approach has been shaped through experience in leading large scale complex customer service operations and a strong background in strategy, finance, analytics and project / program management.
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Chief Executive OfficerOrikan Nov 2022 - PresentSouth Wharf, Victoria, AuOrikan is a world-class provider of a complete range of parking and smart city technology solutions that support real communities. From meters, and sensors to infringement management, digital permits, mobile payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services. -
Managing Director - Citizen Services (Aspac)Serco Jul 2020 - Nov 2022Hook, Hampshire, GbI lead a large, and growing team who deliver critical public services across Australia. Government Agencies nationwide rely on us to consistently deliver complex services to the highest of standards and they trust us with the most challenging service transformations. We make a difference to Australian citizens every day and are proud to do so. -
General Manager (Adf Health Service Contract) At SercoSerco Feb 2019 - Jul 2020Hook, Hampshire, GbLeadership of the transition and ongoing operation of the Serco subcontract to Bupa, through the ADF Health Service Contract. The contract involves the provision of an integrated workforce including more than 1400 clinicians and ancillary staff across the national network of ADF bases.
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Director Transformation & GrowthSerco Sep 2017 - Feb 2019Hook, Hampshire, GbDirector Transformation & Grow that Serco Citizen Services with functional responsibilities for Growth Strategy Development, New business acquisition, Transition and Transformation Program Delivery.Lead large scale transitions of new services for:- National Disability Insurance Agency- Department of Human Services (Fed)- Australian Defence ForceNew business wins totaling approximately $250m p.a. and transition of four key contracts for new state and federal govt. clients.New business wins included:- Centrelink call centre services- NDIA customer support- Victoria Police non-emergency- Next Generation Garrison Health (ADF Health Services)
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Digital Transformation DirectorSerco Sep 2015 - Sep 2017Hook, Hampshire, GbSerco is a leading B2G service provider of public sector citizen services we focus on the public sector in frontline, middle and back office services. As Transformation Director, ASPAC Serco Citizen Services, I support growth and transformation initiatives and work with Government Agencies to establish new services, develop and execute service transformations and operational improvement programs to deliver better services outcomes.Functional responsibilities include new market growth, Digital, Transformation, Strategy Development, Transformation Program Delivery, Workforce Management and Analytics, Process Improvement and Service Innovation.Lead the redevelopment of the digital offering and market positioning, 5 year growth strategy and developed a consulting capability for the business unit.
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Director Strategy & Service InnovationVicroads Dec 2013 - Sep 2015Melbourne, Victoria, AuLeading the Modernisation of Registration & Licensing Services through development and delivery of a change program of transformation initiatives with a focus on digital service transformation and service model reform. In this role I produced a 5 year transformation strategy for the business around a digital first service model, developed an innovation program to build an innovation culture and drive continuous value adding service innovation, re-engineered core non-digital transactions to make them digitally enabled and led reviews into alternative service delivery models for core functions. -
Business Improvement & Program ManagerVicroads Mar 2011 - Dec 2013Melbourne, Victoria, AuLeading a team of Business Improvement Specialists, we added value to the business through the delivery continuous strategic change programs. This role involved the development of Improvement, Innovation, Problem Solving & Project Management tools and frameworks whilst establishing a new function within the business. In the role I led re-engineering of drive testing processes, back of house processing functions, auditing and quality strategies whilst also developing key frameworks for project execution and delivery.
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A/DirectorVicroads Jun 2012 - Oct 2012Melbourne, Victoria, AuShort term Directorship with responsibilities across the RandL program to support strategy and business case development for the completion of the legacy system transformation.
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R&L Business Services ManagerVicroads Apr 2010 - Mar 2011Melbourne, Victoria, AuFinance Director and Management of strategic business planning, budget development and financial management ($150m+), business performance analysis, KPI development and monitoring, accounting, risk management and compliance auditing for the registration and licensing division.
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District Manager - Western Customer Service CentresVicroads Mar 2009 - Apr 2010Melbourne, Victoria, AuOperational management of customer services in the western customer service Centre network. The network, covering half of Victoria, consists of 21 Customer Services Centres and 241.5 full time equivalent staff. Responsibilities included continuous improvement in service delivery, leadership and capability development, change management, industry stakeholder management, strategic planning, workforce management, provider management and resolution of complex workplace and customer issues.
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Business Performance ManagerVicroads Feb 2006 - Mar 2009Melbourne, Victoria, AuLeading the establishment of a new team aimed at improving business analytics and business intelligence. Responsibilities included long term transaction demand forecasting, business and work force performance analysis, database development, system management, corporate reporting and KPI framework development.
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Various RolesVicroads Dec 2000 - Feb 2006Melbourne, Victoria, AuA variety of roles including Call Centre Manager, Strategy Manager, Finance Manager, Senior Business Analyst.
Peter Neale Skills
Peter Neale Education Details
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Saïd Business School, University Of OxfordLeadership -
Swinburne University Of TechnologyGeneral
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Melbourne Business SchoolManagement & Leadership Program
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Victoria UniversityAccounting And Business/Management
Frequently Asked Questions about Peter Neale
What company does Peter Neale work for?
Peter Neale works for Orikan
What is Peter Neale's role at the current company?
Peter Neale's current role is CEO - Orikan Group.
What is Peter Neale's email address?
Peter Neale's email address is pe****@****.gov.au
What is Peter Neale's direct phone number?
Peter Neale's direct phone number is +44 1256 7*****
What schools did Peter Neale attend?
Peter Neale attended Saïd Business School, University Of Oxford, Swinburne University Of Technology, Melbourne Business School, Victoria University.
What are some of Peter Neale's interests?
Peter Neale has interest in Technology, Entrepreneurship And Innovation, Stat Up Business And Entrepreneurship, Motivation Science, Sport (Playing And Spectating), Essendon Football Club, Music, Family Time, Travelling And Camping.
What skills is Peter Neale known for?
Peter Neale has skills like Business Process Improvement, Lean Sigma, Project Delivery, Strategic Planning, Analysis, Program Management, Business Management, Business Analysis, Staff Development, Operations Management, Risk Management, Performance Improvement.
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