My role with iPipeline was as a Global Infrastructure and Operations IT Support team member. In this role, I procured, configured, installed, and maintained end-user IT-related technologies and equipment for onsite and remote iPipeline staffers, and contractors. This included, but was not limited to, laptops, tablets, printers, VoIP, Videoconferencing (VC), Unified Communications (UC), and peripherals. I also explored new technologies; in an effort to allow staffers to do their jobs more efficiently, and to share their ideas and communicate more creatively, quickly, and efficiently.* Build from scratch Windows 7 & Windows 10 Pro & Enterprise laptop images.* Keep fleet of 400+ HP laptop BIOS and device drivers up to date using HPSDM (Softpaq Download Manager).* Utilize Microsoft’s Remote Server Administration Tools, such as Active Directory Users and Computers and Group Policy Management, to Manage new and existing staffers, contractors, Security Groups, and GPOs. * Manage iPipeline staff support requests through the SalesForce ticket system or other communication.* Work directly with partner/vendors and internal Finance dept. to procure the IT related equipment and services necessary to support daily business operations.* Maintain and strengthen partner/vendors relationships, and explore new ways to leverage their service offerings, in order to streamline and bolster daily operations and provide a better working environment for iPipeline staffers.

My role with Condé Nast Publications was as a member of the IOC team (Infrastructure Operations Center). In this role, I was able to utilize existing IT skills, and gain many new skills, in server, infrastructure, intranet, internet, network, and website monitoring; through the use of several popular and widely used mainstream applications. In my time with Condé Nast, I demonstrated strong organizational and creative abilities, and was the only member of the IOC team, to be chosen to assist in the timely completion of a major, datacenter reorganization and documentation initiative. My supervisor continually praised me for the attention that I paid to small details, whether troubleshooting issues, or in the creation and maintenance of the team’s technical documentation. * 24x7 NOC support center, which included rotational shift work, weekend, and holiday support.* First-line monitoring, initial troubleshooting, and triage of hardware, intranet, internet, and network related issues.* Real-time network monitoring and web performance analysis through the use of Smarts, Keynote, Gomez, Foglight, Cisco Works, MRTG, and Netcool applications.* Worked with carriers (including Verizon, AT&T, Norlight, Comcast, and Time Warner Cable) to troubleshoot connectivity issues. * Created internal tickets and post-mortem incident reports through use of Enterprise Wizard (EW) and Bugzilla CRM applications.* Monitored PDU’s and UPS’s through APC InfraStruXure Manager and Liebert’s Sitescan applications.

My role with Verizon Business was as a member of their dedicated Dunkin Donuts™ NOC team. In this role, I fielded phone calls directly from business owners and employees, in regards to internet connectivity and hardware related issues. Customers frequently extolled my ability to calmly walk them through troubleshooting steps, and explain technologies, in simple, concise terms, that they could easily understand. I worked regularly with Telco carriers to troubleshoot and escalate connectivity issues. * Solo and co-op troubleshooting of connectivity issues, with customer's DSL, Cable, VSAT, and Frame Relay broadband connections. * Worked cooperatively with carriers (including Verizon, AT&T, Norlight, Comcast, and Time Warner Cable) to troubleshoot internet connectivity issues.* Supported various broadband gateways (including Motorola, Actiontec, Linksys, D-Link, Netgear, and RCA).* Provided support for Cisco 800 series integrated service routers, and Cisco 1700 series switches.* Supported Windows 2000 and Windows XP operating systems, and MS Office products.

My role with Genesis Health Care was as a member of the Field Services team. In this role, I was responsible for the installation and maintenance of all IT related equipment, for 30 skilled nursing facilities, over a 200 mile coverage area. Customers and associates, alike, frequently commended my ability to provide highly personalized, above-average technical services, in the field. I excelled at effectively communicating complicated, and highly technical, network installation scenarios, software concepts, and new hardware rollout initiatives. When placing trouble calls with the Help Desk, customers would frequently request me, by name, to assist them with their issues; when tier I troubleshooting efforts had reached a stalemate. * Successfully identified, evaluated and created implementation schema for specialized software, in order to maintain compliance with state and federal regulatory statutes (including HIPPA and SOX compliance). * Liaison with facility administrators and staff members in order to coordinate new corporate initiatives, and resolve facility specific issues. * Performed installations and continuous maintenance of Main Distribution Frames (MDFs) and Independent Distribution Frames (IDFs), end-user PCs, networked printers and fax machines, network hardware (including Cisco & 3Com routers and switches, 3Com serial and PCI fax modems, Eastern Research CSU/DSUs, and RJ45 patch panels), for eleven primary and nineteen secondary facilities, over a two hundred mile radius. * Managed tight project deadlines and avoided scheduling conflicts, keeping corporate initiatives on time and within, or under, budget.* Proactively maintained full audit inventory for each of my primary and secondary facilities, including interactive Excel and web-based databases.

Collaborated with engineering team on new product development and implementationPerformed independent construction of prototype pro audio loudspeaker designsConferred with management and staff to improve production techniquesDesigned and constructed tooling used for the production and manufacturing of many company products.Scheduled and successfully met new product completion deadlines