Provide services to North America clientele for the implementation of EDI projects. Achieve better communication and planning between business silos and IT functions and integrate the two views to create a common vision related to a customer satisfaction mindset. Facilitate cross-functional comprehension so that IT and business processes can be transparent and timelines can be better outlined, which greatly improve IT support. Team coordination with accountable team delivery with an interdepartmental planning, meeting and facilitation approach to maintaining positive, collaborative, cooperative relationships. Move organizations from a silo-mentality to cross a functional - individual accountability continuous improvement model.• Ranked #1 out of 10 for overall value/dollar and ranked excellent on the following criteria: Quality, Deliverable Level, and Customer Focus as reported by an independent survey of 10 key competitors.• Average project leadership roles are between $10,000 to $100,000 and lead segments of projects with overall value up to $20M. Design technical personnel training requirements for existing and future project issues.• Manage EDI/E-Business staff and contract professionals, project managers, systems engineers, technical support specialists, business intelligence specialists and various programmer analysts with diverse languages and skill sets.• Implement Helpdesk infrastructure, IT CRM ticketing system for customer requests, and monitoring systems. • Designed a project request test (change management process) that gives visibility for the executives to see the ramifications when business users request a change in process.• Successfully put together 2 SR&ED claims (Government Research & Development) to recapture funds.• Branded and rebranded web presence, designed and created much of the site, but sourced contractors to develop content and graphics. Aligned the web page with all marketing collateral to present a powerful brand identity.