Peter Jozwick Email & Phone Number

Montgomery Nj

TRAINER QUALIFICATIONSI am a graduate of the CATCH Canine Trainers Academy (Master Class). Included were phases in dog behavior, hands-on training, behavior fieldwork, mentor training evaluations and written exams.I am also certified in pet first aid and CPR.Subjects covered and tested – safe and effective handling of dogs in shelters, day care and training situations, dog development stages from puppyhood to adulthood, behavior evaluation and temperament testing, basic and advanced obedience training, pros and cons of equipment and training tools, learning theory – classical and operant conditioning, behavior problem solving, speaking and leadership skills with clients in multiple settings, creating effective training plans for individual and group lessons.

Skillman, New Jersey, United States

Coordinated the purchase, rehabilitation and sale/ rental of 24 residential properties in NJ, DE and FL.Negotiated the purchase of the properties through realtors and private estate sales.Acted as the General Contractor to oversee the repairs of the properties to bring them up to required codes.Manage ongoing building maintenance projects, maintain and update all financial records.

Princeton, New Jersey, United States

• Responded to customers regarding problems, replacements and questions regarding i-STAT analyzers, printers, docking stations, and network configuration.• Created a new employee training manual with case studies and telephone conversations• Created a first response team for 911 emergencies.

Supervised the Call Center staff of 20 individuals - 18 coordinators and 2 managers. Adapted new hiring procedures to identify the most competent applicants resulting in reduced turnover, hiring and training expenses. Identified and resolved customer issues; participated in routine communications with clients to ensure complete customer satisfaction. Generated weekly and monthly reports to be used by management to assess and improve the efficiency of the call center.

Provided direct supervision, mentoring and leadership to the Medical CoordinatorsMonitored the standards of performance of the call center.Conducted monthly reviews, improving individual efficiency.

Responded to clients who were having medical and travel emergencies. Responsibilities included recommending appropriate medical facilities worldwide, coordinating the transportation of clients to higher levels of care via air ambulance or commercial carrier with medical escorts (evacuation) coordinating the safe return of clients once discharged from the hospital (repatriation).Trained new Coordinators in procedures and operations.

Master Of Business Administration, Economics

Bachelor Of Business Administration, Marketing