TRAINER QUALIFICATIONSI am a graduate of the CATCH Canine Trainers Academy (Master Class). Included were phases in dog behavior, hands-on training, behavior fieldwork, mentor training evaluations and written exams.I am also certified in pet first aid and CPR.Subjects covered and tested – safe and effective handling of dogs in shelters, day care and training situations, dog development stages from puppyhood to adulthood, behavior evaluation and temperament testing, basic and advanced obedience training, pros and cons of equipment and training tools, learning theory – classical and operant conditioning, behavior problem solving, speaking and leadership skills with clients in multiple settings, creating effective training plans for individual and group lessons.CORPORATE QUALIFICATIONSI am an experienced customer service manager in the emergency care arena with significant accomplishments in team building, leadership, and problem solving. Strong advocate of training and professional development programs for new and experienced customer service associates.• Consistently resolved customer difficulties in an expedient and tactful manner. Able to adapt to individuals of diverse backgrounds by working in a global environment.Core Competencies include:∙ Team Building and Leadership
Listed skills include Training, Process Improvement, Management, Leadership, and 1 others.