Peter Reali Email & Phone Number

Eau Claire, Wisconsin, United States

My daily responsibilities include fielding incoming calls from our customers, who are looking for troubleshooting assistance. These troubleshooting steps have included many different levels of technology. I have worked on both the client workstations, as well as servers. Operating system, hardware, network, RAID, and server operating system repair are some of remediation steps I have performed in the past. I also have helped clients with both peer-to-peer, and domain network issues, including Active directory, DHCP, and DNS services on domain controllers. In addition, some of the more complicated remediation required working with peers to brainstorm solutions.

Menomonie, Wisconsin, United States

Main duties included providing security for all Stout owned computers and removing/containing any viruses that a computer flags as potentially harmful. Also advised users of harmful threats that could not be removed. Worked with a small team on projects to help improve day-to-day operations. Provided training to new student co-workers. Created a playbook for the department.

Menomonie, Wi

Troubleshoot faculty and student computers daily while providing suggestions for future repairs/installations. Uninstall, install, repair software and drivers. Process returned laptops for students and faculty. Occasionally replace hardware in the computers. Complete computer re-images for faculty and students. Complete an inventory of computers on hand, on an as need basis. Answer phone calls and emails daily. Train some of the new student employees on processes and procedures. Clean computers and inspect them for defects and damage. Deliver and pickup faculty computers campus-wide.

Eau Claire

customer support for online ordering. Worked emails and chats on a daily basis. As well as phone calls occasionally. Taught new hires and current employees how to use the new system. This includes, but not limited to, teaching how to work an email from.start to finish, system navigation, and other aspects of the software.

Chippewa Falls, Wi

(Contract)Tested various different types of servers as well troubleshoot the servers on a Unix platform. Made sure servers had the correct firmware as well as the hardware is working correctly. Flashed various RAID cards both in the servers and individual stand-alone RAID cards. Swapped processors, memory, and other computer components. Assembled RAID cards and other components that go into the servers.

Eau Claire, Wisconsin Area

Completed installation and pre- and post-install troubleshooting hardware and software for new and existing customers (veterinary clinics). Installations took place via telephone and on-site. Configured the hardware and advised the customer of potential issues prior to installation. Configured servers from the ground up. Worked with Group Policies and other server settings to get hardware and software to be compatible. Provided customer service on a daily basis. Worked with both Windows and MAC Operating Systems.

Bachelor'S Degree, Computer Networking Information Technology

Currently enrolled

Associate Degree - It Networking Specialist, Information Technology

Associate Degree - It Programmer Analyst, Information Technology