• Manages simultaneous projects with multiple work streams, shareholders and teams at various client lifecycle stages from initial touch point through go-live• Advises and works with internal and external stakeholders at property and corporate level to ensure successful project completion with Oracle's OPERA Cloud application• Developed customized strategic solutions for operational efficiency to improve employee and guest engagement• Projects ranging from independent properties to corporate accounts such as Montage International, Marriott International, Disneyland Resorts, Pomeroy Lodging, Auberge Resorts, Sun Valley and Blackberry FarmOracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. With more than 40,000 hotels in over 200 countries, Oracle Hospitality is committed to helping hoteliers embrace technologies that will allow them to achieve these goals by offering contactless and low-touch experiences for hotel guests.

Located at the fifth largest golf course in the world, the Scottish castle inspired Four Diamond AAA Renaissance Ross Bridge Golf Resort & Spa is Birmingham's premier resort destination. • Guest Experience Mentor; facilitates culture and service training classes for the property• Improved Bonvoy Elite Appreciation resulting in going from being below brand average to 4+ points above as a result of initiatives and processes implemented within the arrival experience• Created virtual log systems for elite appreciation and service recovery tracking• Created website to streamline front office systems and links, as well as common information

• Achieved 92% cleanliness score for 2019 Brand Standard Audit• Received 100% in recent health department inspection• Re-energized processes through 5S Project Reorganization, improved efficiency through Time and Motion Studies• 2020 Alabama Restaurant and Hotel Association Department Manager of the Year Finalist

Rich in Atlanta's history and culture, at 444 well-appointed rooms and suites, The Ritz-Carlton, Atlanta is the longest operating hotel in the company. The property underwent a guest rooms renovation in 2018.• Acting Director of Housekeeping.• Guest Rooms Renovation• Implement digital communication between call center and housemen to increase efficiency with guest calls and requests and reduce missed guest requests prior to hotel use of GXP. Implemented IVR.• Project Lead for 2019 Q1 Key Improvement Team in improving guest room cleanliness and creating a robust process for retraining and linen/amenity delivery, reducing guest room cleaning times.• TakeCare Wellness Champion for the property• Achieved SP LPP 2018.

Opened in September 2017, the 1205 room Marriott Marquis Chicago is at the heart of McCormick Square, North America's largest and premier convention center. The property is the company's largest hotel to open in 2017. • Pre-Opening Leadership. Created systems, processes, standards, procedures for the largest department on property.• Created on-boarding and training programs for housekeeping and laundry teams, with over 150+ new hires trained.• Responsible for recruiting and hiring post-opening.• Project Leader for the Uniform Room 5S Key Improvement Project and the Fitness Center refresh project. Created processes, defect reduction and inventory/sustainability audit systems for uniform room• Works with FSPMS, MARSHA, GXi, Transcendent, REX/HotSOS, Atlas, Invotech• Achieved SP LPP 2017.

At the heart of Atlanta's prestigious community with 510 rooms and suites, The Ritz-Carlton, Buckhead was a AAA Five Diamond Hotel renowned as a landmark on the social scene frequented by the nation's elites boasting the top rated brunch in Atlanta and one of the top rated club lounges in the company. This flagship hotel was notable for the creation of The Ritz-Carlton Gold Standards and the company's modern-day culture. The property received the Ritz-Carlton Hotel of the Year in 2015. In 2017, the hotel rebranded as The Whitley, a Luxury Collection Hotel.We are Ladies and Gentlemen serving Ladies and Gentlemen.• Rooms leader and manager on duty for Front Office, PBX, Front Drive, Guest Relations, Housekeeping, Laundry, Club Level, The Spa and Overnight Staff.• Completed The Ritz-Carlton Hotel Company's leader certification and Marriott International's Voyage Management Program.• Assumed the role of Housekeeping and Laundry Manager.• Hotel Champion for Marriott's TakeCare Wellness; rolled out wellness/fitness initiatives. Launched bootcamp and zumba fitness classes. Introduced the Wellness Rewards Points system.• Project Leader for the 2016 Hotel 5S Quality Project in restructuring heart of the house service landings. Refined the hotel's housekeeping inventory and purchasing process.• Project Leader for the 2017 Hotel 5S Quality Project in refreshing the hotel laundry department.• Enhanced housekeeping turndown. Created laundry valet checklist and uniform audit process to reduce laundry defects. Created the Front Office Exam for New Hires. Created training videos for housekeeping.• Hotel Champion for the 2017 SWOT Project. • Participated in Community Footprints events at the Atlanta Food Bank and Covenant House.• Works with Opera PMS, Medallia, MARSHA, Mystique, TSA, REX/HotSOS, SpaSoft, Invotech and Atlas.• Recipient of The Ritz-Carlton 5 Star of the Year, 2016. Marriott International's TakeCare Champion of the Quarter, Q1 2017. Achieved SP LPP 2016.

The JW Marriott Orlando, Grande Lakes is a AAA Four Diamond Rated Resort containing 934 rooms and 64 suites and is connected to The Ritz-Carlton Orlando, Grande Lakes. The resort offers a Florida-inspired lazy river, recreational activities by the Grande Lakes, unique eco tours at the tip of the Florida Everglades and a Greg Norman designed golf course. The JW Marriott Orlando, Grande Lakes was awarded the JW Marriott Hotel of the Year in 2016.• Increased department revenue with a personal upsell of over $18,000.• Worked with FSPMS, MARSHA, GuestWare, GoConcierge.• Recognized for customer service in GSS Medallia and JW GM Voicemail. Recognized for having the highest GSS check-in experience score for November 2015. Three-time recipient of Marriott's Spirit to Serve Award.

The Omni Orlando Resort at ChampionsGate is a AAA Four Diamond Rated Resort with 720 rooms, suites and villas, offering an expansive lazy river and a Greg Norman designed golf course.• Worked closely with concierge, bellmen, PBX, overnight teams. Trained new associates for front desk operations.• Worked with Epitome PMS, Opera PMS, GoConcierge, Synergy, LodgeNet.• Recognized for customer service in Medallia, Yelp! and Trip Advisor.

• Conducted resident check-ins/check-outs, roommate mediations, health and safeties and room condition/inventory inspections.• Planned, budgeted and executed events and socials for 20-150 residents. • Recognized by management for excellence in customer service and nominated for 2013-2014 UCF Resident Assistant of the Year. • Part of the NorthView luxury student housing community opening team.

• Provided tours of the nation’s second largest university to prospective students and guests for the University of Central Florida Orlando Main Campus and UCF Rosen College of Hospitality Management Campus.• Facilitated open house programs and events.• Appeared on the cover for several university publications such as the 2014 Campus Map and Guide Brochure, "This is UCF"​ Booklet and several university postcards. Also was the virtual tour guide for UCF's Direct Connect program at Valencia Community College.

• Oversaw all operations and planning for Knight Camp 2014, UCF's extended orientation program. • Managed a staff of 6 Executive Board Members and 20 Camp Counselors.• Increased camp participant numbers by 300% from previous years.• Expanded campus brand saliency and awareness of Knight Camp through rigorous marketing strategies and ideas such as the Video Postcards Project.

• Welcomed over 15,000 students and their parents to the nation's second largest university throughout numerous orientation sessions.• Served as a mentor for incoming students and referred them to campus resources and programs.• Facilitated discussions and sessions on diversity and social responsibility.