Lead the team that is responsible for strategy, design, and implementation of modern consumer-facing experiences and digital products. Provide visionary product and design leadership, mentoring a team of talented product managers, experience design strategists, and product designers. Drive key experience design and product decisions that align with client strategic business objectives. Shape product roadmaps, ensure successful delivery of innovative digital product engagements, and foster a culture of excellence and continuous improvement within the team.

I lead the delivery of web and mobile solution design and development for Fortune 500 clients spanning several industries. I supported business development through many client pitches and proposals. I built and coached product teams both at clients and internally, co-facilitating a 400-member agile product management community, sharing best practices and challenges.• Managed design and engineering team that built Game Scheduling System product used by major professional sports client for scheduling multiple leagues; product enables users to easily define schedule constraints through intuitive web interface and leverage scalable power of AWS EMR clusters running custom optimization algorithm; improved key metrics by 26% in first year.• Led team in implementation of Azure functionality integrating client’s on-premise, cloud-based, and third-party enterprise systems with each other, leveraging Azure DevOps to automate build and deployment process using CI/CD pipelines and secure key vaults.• Oversaw UX designers building prompts for conversational AI to intelligently advise patients seeking health benefits at major insurance provider, improving user experience and reducing call center costs.• Guided leading pharmacy/retail product manager team in bringing innovation to product delivery process, enabling rapid product launches; oversaw user research to determine minimal viable product (MVP); created roadmaps with prioritized functionality.• Played key role in agile transformation at leading retailer, shifting from highly siloed back-office service teams to structured quarterly cadence of activities from requirements through delivery, enabling product managers to define and deliver solutions in incremental pieces, regularly realizing business value and reducing risk.• Supported employee diversity goals, serving three years in national leadership role for LGBTQ+ group that included coordinating 200-member annual conference.Promoted from Manager in 2016.

I built and managed multiple product development teams, creating mobile applications, improved infrastructure communications, and enterprise systems.• Led 10-member team in deploying industry-standard enterprise asset management system for leading US government agency, from planning and staffing stages through design, data migration, and installation, to server/network load balancing, training, and support, growing business by $2.5M.• Spearheaded system design and implementation effort using embedded mobile sensors to retrieve and reconcile data from agency vehicles; achieved successful reconciliation of 88% of transactions; built comprehensive cost-benefit analysis using Monte Carlo simulation detailing out-year net savings, ROI and break-even point.• Managed four-member team building mobile application prototype that enabled warehouse workers to access and update asset and inventory records; subsequently contracted to develop into full-scale enterprise application. • Drafted technical and pricing strategies for government agency responses to mobility-related RFPs and RFIs, boosting employee productivity.• Supported client in improving public safety standards by developing analysis of vehicle-to-vehicle and vehicle-to-infrastructure communication options under consideration.

I monitored and implemented evolving industry standards and trends in many mobile technologies, including application support, messaging, and multimedia delivery mechanisms to improve product competitiveness.• Managed five-member team analyzing mobile device software and hardware requirements for leading cellular carriers in North American and European markets, acting as "voice of the customer" to ensure customer needs were included in product roadmaps.• Developed requirements for replacing legacy system for storing and reporting carrier requirement compliance; reduced average time to prepare reports by 60%.• Prepared and delivered presentations to carriers regarding innovative handset capabilities and facilitated multiple technology review workshops with key carriers.

• Designed and implemented software embedded in cellular infrastructure products to allow mobile devices to efficiently send and receive data packets, following strict adherence to the Software Development Life Cycle (SDLC) and internal processes of CMMI Level 5 organization.• Led team to analyze and solve key bottlenecks resulting in 40% faster data transfer start times.• Refined and implemented algorithm that produced near-immediate reaction by network when user browsing internet on phone; algorithm later adopted by standards body for all such networks.• Provided on-site technical field support for key customers in cities across Europe and Asia.