• Improved brand awareness and status of the facility as the premier choice for retirement accommodation in its area, by maintaining and overseeing programme budgets in residential sales and driving marketing activities profitably to achieve this goal, including occupancy levels and the residential waiting list.• Implemented client satisfaction surveys which improved visibility and accessibility to the residents, from independent living through to assisted living and to frail care. Turnaround times for answering their queries, special needs and complaints quickened as well. • Prioritised and maximised residents’ well-being by arranging functions such as the Christmas lunch, Meet and Greet, Volunteers lunch, Birthday Bash, appropriate musical events and additional social activities.• On-boarded new projects including new accommodation and infrastructure, energy needs and communication technology which aligned to the goal of being a leading retirement estate.• Balanced conflicting priorities via needs awareness through effective collaboration with external stakeholders including Architects, Quantity Surveyors, Geotechnical, Electrical and Structural Engineers to ensure project goals were met on time and budget.• Chaired and participated in relevant meetings with staff and residents, covering Grounds and Gardens, Residential Accommodation, Sales and Marketing, Care Centre, Hospitality and Catering, Cleaning, Security and Occupational Health and Safety to ensure daily operations exceeded expectations. • Achieved major savings (30%) in apartment refurbishments through discounts, competitive quotes and quality contract work. Presented business reports and achievements to Committee and was held accountable.

• Direct clients with their legal obligations by reviewing, compiling and signing off on non-assurance financial statements for SME's, NPOs, schools, body corporates and sole proprietors.• Provide valuable recommendations to clients about tax savings and profitability by compiling monthly management reports to track financial trends and performance.• Drive clients’ financial needs, including initiating accounting systems and processes and preparing them for audit and tax filings.

• Key team leader responsible for management of multiple tasks in accounting, payroll, auditing, staffing and computer systems. • Achieved a clean external audit every year and as a result was promoted in 2010. Hardworking, honest and valuable contributor to the Management team.• Streamlined budgeting processes and introduced procedural improvements allied to sound financial management that enhanced productivity.• Developed recommendations concerning opportunities for growth and cost reduction for reporting to the Board, thereby providing sustainable business solutions.• Oversaw daily operations and aligned activities to objectives thereby enabling a strategic planning drive through reporting and recommendations based on results.