Peter Kaznowski Email & Phone Number

Toronto, ON, CA

Toronto, ON, CA

Toronto, ON, CA

• Managing application development and systems integration projects of widely varying sizes and complexity
• Developing, tracking, and managing project budgets, work plans, timelines and scope
• Maintaining ongoing clear lines of communication with all project stakeholders
• Ensuring client expectations and quality standards are met for all project deliverables
• Direct supervision of creative design, development and quality assurance staff
• Taking a hands-on role in systems definition and delivery activities, especially in the areas of requirements analysis, systems design and quality assurance

• Maintaining and updating site content via Drupal CMS
• Assisting in the migration from custom PHP based CMS to Drupal CMS
• Facilitate regular backups of site content and databases

Toronto, ON., M6P 4G4, CA

• Responsible for a portfolio size of $2.2M
• Supporting new and existing projects throughout the project life cycle
• Designing and implementing project plans
• Primary Support liaison for multiple client portfolios
• Organizing weekly client touch point calls
• Providing project status updates for internal stakeholders

Toronto, ON., M6P 4G4, CA

• Managed large Operations team with members in Canada and South Asia
• Coordinated response teams in a multi-tiered 24/7 support environment with an average 750 monthly ticket count
• Developed custom Perl based scripts to capture support hotline metrics
• Presented monthly and quarterly based metrics to the internal and client stakeholders
• Developed redundant communication pathways using Avaya and Microsoft Lync communications technologies
• Created and implemented contingency plans to allow operations to be effective in non-standard operating conditions

Toronto, ON, CA

• Case Manager for critical issue escalation
• Responsible for leading team members from Client Services, Development, and Quality Assurance Departments to ensure that issue resolutions are delivered in a scheduled and timely manor and reporting to Senior.
• Qualifying reported issues to ensure internal resources are allocated accordingly
• Proposing and implementing client update procedures
• Peer mentor for new Client Services employees; providing a resource for inquiries relating to interdepartmental processes and general support procedures and training sessions for the Intelex System Platform
• Providing phone, email, and in person support for clients and pre-sale prospects

• Web design and development (Including search engine optimization)
• Managing multiple projects simultaneously
• Configuring, optimizing, and monitoring operating system software and servers
• Providing end user and employee support and troubleshooting services
• Assembling and configuring computer systems to meet customer requirements
• Coordinated implementation of network and communications related infrastructures

• Installed and configured application and operating system software, and upgrades
• Analyzed, troubleshooted, and resolved system hardware, software and networking issues
• Responsible for the evaluation and recommendation of hardware and peripherals
• Created and maintained electrical and communication related infrastructures

• Designed, developed, and maintained the Associations original website
• Online brand development

Richmond Hill, Ontario, CA

• Sales & Technical Representative for Palm Computing
• Trained Retail and Managerial staff in the use of Palm Computers and related products
• Fielded front-line technical inquires in retail environments and tradeshows

Pmp Exam Prep Seminar - 2021 Exam Content, Project Management

Computer Networking & Technical Support, School Of Computer Studies

Project Management Fundamentals