Peter Beasley Email and Phone Number
As a Chartered IT Professional with 10 years of experience, I bring a wealth of technical expertise, leadership, and strategic vision to every role I take on. Currently serving as the Head of Service Delivery (IT) for GRIDSERVE Sustainable Energy Ltd, I’m responsible for driving excellence in service delivery, managing cross-functional teams, and ensuring our solutions meet the needs of the rapidly evolving electric vehicle market, it’s staff and ultimately, our customers.My career has been shaped by a blend of technical prowess and a strong focus on service management, having spent many years honing my skills in IT across a range of industries, including education. In environments where budgets are tight, I’ve become adept at finding innovative ways to make resources stretch further, ensuring operational efficiency while maintaining a high standard of service.In addition to my IT and leadership experience, I have a strong background in public service, having served as an Independent Custody Visitor and Scheme Lead for the Office of the Police & Crime Commissioner in Wiltshire for nearly 10 years. In this role, I was responsible for managing rotas, ensuring detainees’ rights were respected, and monitoring the correct application of the law throughout the detention process. This experience honed my ability to manage complex situations, resolve conflicts, and ensure compliance with a range of regulations under pressure.I’m passionate about developing talent and fostering strong, collaborative teams. I believe in the power of mentorship to help individuals unlock their potential and achieve career success, all while contributing to the broader goals of the organization.I am always looking to connect with like-minded professionals who share a passion for technology, service excellence, and making a positive impact in business or within local communities.
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Head Of Service Delivery (It)Gridserve Dec 2024 - PresentIver, Buckinghamshire, Gb -
It Service Delivery ManagerGridserve Nov 2023 - Dec 2024Iver, Buckinghamshire, Gb -
It Service Desk ManagerGridserve Apr 2022 - Nov 2023Iver, Buckinghamshire, Gb• Manage the Helpdesk queue to enable adherence to or exceeding of SLAs and KPIs• Providing business users with 1st/2nd/3rd line support, resolving issues, providing training and acting as an escalation point• Managing Service Desk Engineers, providing coaching, training, and performance management• Leading the team to ensure it delivers exceptional customer service• Ownership of the ITSM tool, managing workflows, resources, reporting systems and processes ensuring documentation and procedures are kept up to date• Office 365, SharePoint, AAD and cloud PBX administration• Managing joiners/ movers/ leavers process• Daily monitoring of systems dashboards, escalating risks and issues as appropriate• Asset management of end user hardware, including device builds Skills/ Experience Required:• Excellent customer service and communications skills, able to influence effectively at all levels• Excellent analytical and problem-solving skills• A positive and calm approach that helps to build excellent working relationships• Ability to effectively and proactively prioritise and manage workloads for yourself and your team• Ability to work to tight deadlines in a fast paced environment -
Network Manager (Abingdon Hub Lead)Larkmead School Mar 2021 - Apr 2022 -
Principal Ict TechnicianLarkmead School Jul 2020 - Mar 2021Manage the service desk and all aspects of school IT, acting as technical lead for Secondary and supported Primary schools -
Senior It TechnicianLarkmead School Oct 2019 - Jul 2020Acting Head of IT and Service desk technical lead for Secondary and supported Primary schools. -
Ict Systems TechnicianLarkmead School Aug 2019 - Oct 2019 -
Senior It TechnicianThe White Horse Federation Mar 2018 - Jul 2019Swindon, GbSenior IT Technician (Oxfordshire Hub) -
Junior It Support TechnicianBcs, The Chartered Institute For It Jul 2017 - Mar 2018London, England, Gb -
Apprentice It Support TechnicianBcs, The Chartered Institute For It Jul 2016 - Jul 2017London, England, Gb -
Foundation Learning FacilitatorSwindon College Aug 2014 - May 2016
Peter Beasley Skills
Peter Beasley Education Details
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Semester LearningIt And Telecoms -
Swindon CollegeSports And Exercise
Frequently Asked Questions about Peter Beasley
What company does Peter Beasley work for?
Peter Beasley works for Gridserve
What is Peter Beasley's role at the current company?
Peter Beasley's current role is Head of Service Delivery (IT) at GRIDSERVE Sustainable Energy Limited.
What schools did Peter Beasley attend?
Peter Beasley attended Semester Learning, Swindon College.
What skills is Peter Beasley known for?
Peter Beasley has skills like Leadership, Football, Diversity And Inclusion, Windows Server, Mental Health First Aid, Safeguarding, Active Directory, Operating Systems, Office 365, Sports Coaching, Team Leadership, Strategic It Management.
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