Peter Mutua Email & Phone Number

Nairobi County, Kenya

>Developed detailed project plans encompassing scope, objectives, deliverables, and resource allocationachieving successful project outcomes, on-time deployment and high user satisfaction.>Maintained detailed project documentation, including plans, status reports, and issue logs, while serving as a key contact for user inquiries and escalations enhancing project transparency, reduced resolution time for escalations, and improved stakeholder satisfaction.>Designed and oversaw comprehensive testing strategies, including user acceptance testing (UAT) securing the functionality and security of digital banking solutions, reducing post-launch issues.>Monitored transaction success rates and assisted in resolving customer online banking issues, escalating challenges as needed maintaining a 98% transaction success rate and reduced the average time to resolve customer issues.

Nairobi, Kenya

>Executed audits as per the approved Audit Plan, reviewing branches and support functions for operationalperformance and Service Level Agreement (SLA) adherence identifying and resolving discrepancies,improving compliance rates and enhancing process efficiency.>Conducted monthly reviews of General Ledger proofs and daily reviews of suspense Ledger proofsachieving a 98% accuracy rate in ledger reconciliations hence minimizing financial risk.>Conducted spot inspections across various processes to ensure compliance with bank policies maintaining a 95% compliance rate across all inspected processes, reinforcing the bank’s operational standards.

Nairobi, Kenya

>Efficiently processed deposits and withdrawals, ensuring accuracy and adherence to bank policiesstreamlining transaction processing, leading to reduced customer wait times and a notable increase intransaction accuracy.>Ensured strict adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) policies,complying with all bank and departmental regulations, maintaining regulatory compliance, mitigating risks associated with financial crimes and safeguarding the bank's reputation.

Nairobi, Kenya

>Performed detailed variance analysis, ledger reviews, and end-of-month reconciliations enhancing financial accuracy and reducing discrepancies.>Prepared and conducted monthly operational performance reviews providing actionable insights, leading to improvement in departmental and branch efficiency.

Aws Cloud Computing

AWS Certified Cloud Practitioner

Bachelor Of Commerce - Bcom, Business Information Systems

Cpa, Accounting And Finance

Cca