Peter Kostic Ba(Hons) Pmi Email & Phone Number

Slough, GB

Slough, England, United Kingdom

• Establishing relationships with Billing and Collections SMEs to fully process map company processes and procedures, highlighting existing controls, callouts to country/customer specific processes and potential risks.
• Reviewing existing As-Is processes to check for process optimisation / automation, to ensure global alignment and to fully map, and document, To-Be processes using Visio and Lucidcharts.
• Creating the customer journey mapping framework to review current processes and… Show more
• Creating the customer journey mapping framework to review current processes and ascertain internal / external customer emotions to define a strategy for process improvement.
• Fully documenting internal / external documentation / SOPs and maintaining these documents in Sharepoint to create an indexing structure aligned to APQC standards.
• Implementing a change management process to fully capture the triggers and requirements for the timely review and updating of existing documentation.

Slough, England, United Kingdom

Slough, England, United Kingdom

|The Old Vinyl Factory (London Gate), 252-254 Blyth Road, Hayes, Middx UB3 1HA

• Managed O2C process ownership covering new and existing processes, including the necessary system development to facilitate and automate these BAU processes
• Accurately maintaining, and documenting, O2C processes, and training material, in SharePoint, to enhance compliance and communication throughout the wider community.
• Developed and implemented the SITA Project managed templates for all KPIs and reports
• Liaised with the Billing Ops team in France to have an advanced view of the… Show more
• Liaised with the Billing Ops team in France to have an advanced view of the billing report to check for any anomalies, then to load the file into Oracle once validated
• Conducted regular touch points with the various BUs to discuss complex billing issues, and establishing a roadmap dictating the resolution and managing the related expectations

The Old Vinyl Factory (London Gate), 252-254 Blyth Road, Hayes, Middx UB3 1HA

• Managed debt collection for ECE and TDS customers (c. 500 customers)
• Established strategical relationships with Regional Billing and the ECE AM teams to optimise ECE cash collection
• Chased all overdue amounts to terms using both telephone and written based collection methods
• Supervised a team of eight people and ensured that they were mentored, and trained
• Regularly visited key account clients to arrange payment plans where appropriate
• Resolved complex billing issues with… Show more

Slough, High Wycombe, Bracknell, Reading

• Various senior credit controller positions at companies includingo Thames Valley University (headed up litigation process resulting in 75% increase in collections)o Wexham Park Hospital (set up new credit control.
• Various senior credit controller positions at companies includingo Thames Valley University (headed up litigation process resulting in 75% increase in collections)o Wexham Park Hospital (set up new credit control.

Pmp, Project Management

Bachelor Of Arts (B.A.), Economics, 2:2

A-Levels, Mathematics

G.C.S.E., Six G.C.S.E.S, Including Maths And English