Peter Kostic Ba(Hons) Pmi Email & Phone Number

Slough, Gb

Slough, England, United Kingdom

• Establishing relationships with Billing and Collections SMEs to fully process map company processes and procedures, highlighting existing controls, callouts to country/customer specific processes and potential risks.• Reviewing existing As-Is processes to check for process optimisation / automation, to ensure global alignment and to fully map, and document, To-Be processes using Visio and Lucidcharts.• Creating the customer journey mapping framework to review current processes and… Show more • Establishing relationships with Billing and Collections SMEs to fully process map company processes and procedures, highlighting existing controls, callouts to country/customer specific processes and potential risks.• Reviewing existing As-Is processes to check for process optimisation / automation, to ensure global alignment and to fully map, and document, To-Be processes using Visio and Lucidcharts.• Creating the customer journey mapping framework to review current processes and ascertain internal / external customer emotions to define a strategy for process improvement.• Fully documenting internal / external documentation / SOPs and maintaining these documents in Sharepoint to create an indexing structure aligned to APQC standards.• Implementing a change management process to fully capture the triggers and requirements for the timely review and updating of existing documentation.• Working with FinOps to review the Global Release system enhancements and to document these accordingly.• Bi-weekly meeting to review project / documentation status and brainstorm for continuous improvement.• Creating BRD / PDD for any RPA business opportunity and / or process optimisation from To-Be processes.• Partnering with the product teams to ensure new product launches / changes in product attributes are fully tracked and integrated into the billing systems without errors, assisting with UAT where required.• Partnering with the integration team to ensure any new M&A activity is properly assessed, with a comprehensive review of the gap analysis to address any compliance risks before transference of AR activity. • Regular analytical review of incidents raised to check for patterns of issues and to highlight these to IT and senior management for their attention and action. Show less

Slough, England, United Kingdom

Slough, England, United Kingdom

|The Old Vinyl Factory (London Gate), 252-254 Blyth Road, Hayes, Middx Ub3 1Ha

•Managed O2C process ownership covering new and existing processes, including the necessary system development to facilitate and automate these BAU processes•Accurately maintaining, and documenting, O2C processes, and training material, in SharePoint, to enhance compliance and communication throughout the wider community.•Developed and implemented the SITA Project managed templates for all KPIs and reports•Liaised with the Billing Ops team in France to have an advanced view of the… Show more •Managed O2C process ownership covering new and existing processes, including the necessary system development to facilitate and automate these BAU processes•Accurately maintaining, and documenting, O2C processes, and training material, in SharePoint, to enhance compliance and communication throughout the wider community.•Developed and implemented the SITA Project managed templates for all KPIs and reports•Liaised with the Billing Ops team in France to have an advanced view of the billing report to check for any anomalies, then to load the file into Oracle once validated•Conducted regular touch points with the various BUs to discuss complex billing issues, and establishing a roadmap dictating the resolution and managing the related expectations•Coordinated with in-house/third party software development teams based in India, Switzerland and France•Executed, and accountable for, the global month end KPIs, the associated business outcomes and the optimisation of these KPIs, namely DSO, overdue debt, 90+ days overdue debt, disputes management, cash collected vs target, Bad Debt Provision and P&L movement•Presented global cash reporting to the global Risk Management Committee and the Senior Leadership Team (SLT), sharing potential risks and opportunities•Ensured monthly reconciliation of the AR Subledger to the GL and the TB, along with the P&L and balance sheet accounts, with the appropriate ticket escalation of any discrepancies•Transcended various BI and CRM platforms to validate project data, and to create an automated reporting suite within OBIEE and Power BI.•Responsible for the production of year end reporting, which was performed in line with IFRS standards, such as the Disclosure Notice, yearly P&L movement analysis, reconciliation of GL vs HFM and the necessary commentary, which formed part of the audit hard close.•Maintained transparent and regular dialogue with internal and external auditors relating to processes, systems and reconciliations Show less

The Old Vinyl Factory (London Gate), 252-254 Blyth Road, Hayes, Middx Ub3 1Ha

•Managed debt collection for ECE and TDS customers (c. 500 customers)•Established strategical relationships with Regional Billing and the ECE AM teams to optimise ECE cash collection•Chased all overdue amounts to terms using both telephone and written based collection methods•Supervised a team of eight people and ensured that they were mentored, and trained•Regularly visited key account clients to arrange payment plans where appropriate•Resolved complex billing issues with… Show more •Managed debt collection for ECE and TDS customers (c. 500 customers)•Established strategical relationships with Regional Billing and the ECE AM teams to optimise ECE cash collection•Chased all overdue amounts to terms using both telephone and written based collection methods•Supervised a team of eight people and ensured that they were mentored, and trained•Regularly visited key account clients to arrange payment plans where appropriate•Resolved complex billing issues with Service Delivery ("SD"), and facilitated approval for the appropriate credit notes where necessary•Ensured executions of any electronic POs via portals•Regularly screened, and reviewed, credit limits of debtors•Liaised with SD to implement the Freeze Order report to stop new orders for offending customers•Responsible for creation of Cash Forecast spreadsheet in Sharepoint, for team action, and sending this to the SLT to drive cash in/out strategy•Created the monthly Accounts Receivable reporting suite for the SLT•Execution of timely cash allocation and the posting of rounding journals to clear any potential differences•Worked with the team to produce quarterly Bad Debt Provision and sent proposed GL posting to Accounting for review/execution•Expedited various ad-hoc reports for the CFO and SLT•Tracked team targets for company performance and the associated bonus renumeration •Led Accounts Receivable ("AR") in key projects:o 2007 France, acted as official cash posting back-up during transition of Client Team from Paris to Prague o 2007/2009 Netherlands, finalised Statutory Bad Debt Provisions with Corporate Control team o 2010 Germany, AR SPOC at ECE Sales Kick-Off, led an AR presentation and Q&A session to promote further continued cooperation between AR and Saleso 2010-2 UK, AR SPOC to define new Oracle Strategic Financial System ("SFS") ERP, played a pivotal role in the initial design phase and collaborated with Cap Gemini, and Infosys, to ensure project successful execution Show less

Slough, High Wycombe, Bracknell, Reading

• Various senior credit controller positions at companies includingo Thames Valley University (headed up litigation process resulting in 75% increase in collections)o Wexham Park Hospital (set up new credit control system at the Paragon Suite)o Siemens (turned around key complex accounts in three months)o Leaseplan (reduced DSO from 45 days to 33.2 days in five months)o Interquad (achieved 160% collection in December 1999)o Elcom (cleared all outstanding overdue debt in… Show more • Various senior credit controller positions at companies includingo Thames Valley University (headed up litigation process resulting in 75% increase in collections)o Wexham Park Hospital (set up new credit control system at the Paragon Suite)o Siemens (turned around key complex accounts in three months)o Leaseplan (reduced DSO from 45 days to 33.2 days in five months)o Interquad (achieved 160% collection in December 1999)o Elcom (cleared all outstanding overdue debt in nine days)o Hays Apollo Dispatch (reduced aged debt by 27% in six months) Show less

Pmp, Project Management

Bachelor Of Arts (B.A.), Economics, 2:2

A-Levels, Mathematics

G.C.S.E., Six G.C.S.E.S, Including Maths And English