Guiding cross-functional teams in developing and piloting transformative CX & EX narratives and strategies tailored to address what matters most across a number of diverse industries and challenges. Focus on CX, EX, product and digital innovation and brand initiatives for regional, national and global clients. Utilizing best-in-class customer and employee-driven insights to identify critical business opportunities and instilling new ways of thinking and working into as many levels and functions… Show more Guiding cross-functional teams in developing and piloting transformative CX & EX narratives and strategies tailored to address what matters most across a number of diverse industries and challenges. Focus on CX, EX, product and digital innovation and brand initiatives for regional, national and global clients. Utilizing best-in-class customer and employee-driven insights to identify critical business opportunities and instilling new ways of thinking and working into as many levels and functions of an organization as possible, often through ambassadorship, identification of change agents across disciplines and breaking down existing barriers. Galvanizing client team and cross-disciplinary stakeholders towards a consensus point, establishing priorities based on SWOT analysis, customer impact and collaborating with leadership and partners to the business. Envisioning and advocating for a holistic approach to CX, championing a clear path towards achieving organizational maturity in CX practices serving front end innovation. Utilizing a wide range of qualitative research approaches and partnering with analytics teams to enhance quantitative outcomes. Show less