Peter Song Email & Phone Number

Littleton, Co, Us

Littleton, C), Us

Golden, Colorado, Us

Chicago, Illinois, Us

Repair Ventures, representing OEMs, Olive.com, and TristarProtection.com brands, is an innovative provider of vehicle protection products and support services.Reporting to the EVP of Customer Success, I spearheaded the customer service unit supporting 3 independent brands. My team of 22 ensured the satisfaction of Mechanical Breakdown Insurance (MBI) and Vehicle Service Contract (VSC) customers/policy holders. ✔ Delivered $1.2M+ revenue through payment recapture of missed or failed payments (2022). ✔ Drove 120K unique customer interactions via outbound and inbound calls, emails, chat, and marketing efforts by providing cross-functional team leadership and instituting performance analytics and accountability. ✔ Established NPS/PCS ratings and analytics system to continuously gauge customer response to daily interactions.✔ Elevated customer experience by creating a quality assurance process to coach and develop teams on effective techniques for customer communication, engagement, and interaction.My position ended in March 2023 due to restructuring. #OpentoWork #OpentoOpportunities

Cincinnati, Ohio, Us

Following the acquisition of Worldpay (a FinTech/SaaS company) by Fidelity National Information Services, Inc. (NYSE: FIS) in 2019, I was promoted into a senior leadership role to drive growth and scalability for 2 sales departments – VALUE-ADDED SERVICES (VAS) and GIFT CARDS. Here, I held full P&L responsibility and mentored a combined team of 15 on solution selling, prospecting, sales funnels, upselling, customer retention, and other sales concepts. Together, we outperformed goals/targets. VALUE-ADDED SERVICES (VAS) / PRODUCT SALES DEPARTMENT ($1.4M business):✔ Built VAS, the company’s 1st product sales startup. Created business plan, GTM strategy, and sales plan, including new inbound call queue, call-behind strategy, and outbound campaigns. ✔ Designed sales strategy to significantly increase lead generation & sales pipeline. Auto-generated opportunities by leveraging existing outbound call campaigning with an inbound product sales queue and call-behind Salesforce scripting.✔ Built out EQUIPMENT SALES team and grew month-over-month revenue from $0 to $240K+.✔ Hired and grew team from initial 2-person pilot program to 8+ FTEs.GIFT CARD DEPARTMENT ($11.4M business):✔ Spearheaded strategy that grew accounts 1,920% during pandemic (from 10 accounts sold in February 2020 to 200+ sold by May 2020). Designed strategic call campaign to pivot existing in-store Storecard merchants to One Card online gifting platform, enabling e-commerce sales during a period of reduced foot traffic.✔ Directed a team of 7 based in Denver and Durango, CO to sell custom branded gift cards to the SMB market. Smoothly transitioned team to 100% remote work in March 2020 in compliance with COVID-19 regulations.✔ Led M&A preparation for 2021 merger of gift platform with Valutec, a sister company. Transaction will grow the department to approximately 24 headcount and a projected business value of $30M+.

Cincinnati, Ohio, Us

At Vantiv/Worldpay, I earned rapid promotions into high-profile B2B sales leadership roles by consistently exceeding targets and delivering key contributions to the enterprise. This included becoming the company’s #4 sales generator and then their 1st-ever team lead and manager.✔ Built Vantiv’s 1st outbound sales team and grew it to become #1 growth engine for the company. Developed sales strategy to proactively pursue revenue through direct sales. Leveraged acquisition of Mercury Payment Systems—the pioneer in integrated payments—to strategically target merchant bases. ✔ Catapulted YOY growth of enrollments (new unique accounts) from 0 in 2015 to: 87 in 2016; 934 in 2017; 1,850 in 2018; and 2,387 new accounts in 2019.✔ Formed and led a team of 19 outbound sales executives, which has grown to 34. Established performance-based metrics to measure daily/weekly/monthly activity. Collaborated with Corporate to create New Hire and Up-Training programs.✔ Developed a high-performance, positive work culture. Identified KPIs. Partnered with QA directors to develop call monitoring metrics. Implemented performance-based incentives.

Cincinnati, Ohio, Us

Chicago, Illinois, Us

OnDeck (NYSE: ONDK) is a $291M data-driven global online lender specializing in short-term loans to small businesses. My role was to manage small business client relationships and expand accounts by introducing new products and upgrades. ✔ Achieved $2.8M+ revenue increase of existing client base through outreach & relationship development.

Philadelphia, Pa, Us

With this promotion, I oversaw a team of 9 handling the West Division’s outbound sales and retention for the SMB market.✔ Transformed Comcast SMB Outbound Loyalty program and team by redefining strategy, developing incentive packages, establishing performance-based metrics, and creating programs such as New Hire Training. ✔ Implemented Café360 software ticketing, automation, and metrics to optimize productivity. Built reporting.

Philadelphia, Pa, Us

In this role, I was responsible for the retention of Comcast Business clients across a division comprised of 12 states and 7 regions (CA, OR, WA, Mountain, Mile High, Houston, and Twin Cities). ✔ Coached a team of up to 22 on Business Class products and services, customer service, and de-escalation. ✔ Created, updated, trained, and managed the Retention Playbook for the West Division Retention Team.✔ Streamlined processes and developed new programs, including revenue tracking and sales incentives.

Philadelphia, Pa, Us

Philadelphia, Pa, Us

As the top-grossing residential sales executive, I was invited to become the 1st hire to build a new retention-focused team. ✔ Built Comcast’s 1st Residential Customer Loyalty group and grew team to 8, as member of inaugural team. Established proof of concept, resulting in office designation as the Loyalty Center of Excellence (CoE).✔ Earned numerous awards for contributions, including national recognition by SVP of Customer Operations.► Consecutive 3x recipient of the quarterly Comcast “Dare to Soar” Award (2008-2009).► Comcastic Four Sales Award winner.► Selected for Comcast Achievement Program (CAP).

Philadelphia, Pa, Us

Bachelor Of Arts - Ba, Fine/Studio Arts

Certificate In Internet Technology

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