Amazon WW Product Safety & Compliance ensures that listed products comply with the relevant federal, state, and provincial laws, requiring sellers to produce the necessary documentation to verify their products are safe to sell in their respective marketplaces. We own building globally scalable technology products that span all of Amazon’s consumer and retail business such as Amazon.com, Amazon Private Brands, Amazon Go, Whole Foods, Amazon Devices, Amazon’s third party fulfillment business, etc, enabling billions of dollars of product to meet WW regulations for customer safety.● Led prioritization of Product Roadmap with engineering team of 11 developers, aligning the product vision with the legal and business stakeholders to launch new compliance products for WW Amazon marketplaces● Partnered with multiple tech and product teams across multiple locations with varying sets of priorities to ensure a timely delivery of the solution● Improved systems and processes by identifying bottlenecks and inefficiencies, anticipating and making trade-offs to balance the business and customers’ needs versus technical constraints through iterative improvements, while building out long-term vision to keep both developers and stakeholders aligned● Launched new compliance products (EPR – Extended Producer Responsibility) to meet German environmental regulatory requirements for all products sold on Amazon.de marketplace before regulatory deadline, preventing the shutdown of ~$8 Billion USD of products and fines to Amazon ($100k USD per violation per product)● Implemented new WW compliance regulations for products sold on WW Amazon marketplaces with business, legal, and multiple tech stakeholders, ensuring Amazon customers safety for purchasing regulated products ● Owned Business and Technical Product Requirement Documentation, as well as Product Strategy documents

Amazon Global Logistics (Global Mile) makes the cross border shipping experience as simple, fast, and reliable as domestic shipping for our customers in 190+ countries, with over 150 MM shipments annually. We leverage the capabilities of world-class scalable systems for logistics providers and internal Amazon supply chain solutions utilizing cutting edge technology (machine leaning, big data, etc.), to enable B2C/C2C global shipping and customs clearance solutions for our 3P sellers. Link: https://sell.amazon.com/programs/amazon-global-logistics● Led and launched Amazon’s small parcel seller-direct-to-consumer (B2C for MFN) shipping service for products containing lithium-ion batteries. Researched the market opportunities to define customer pain points, industry standards, and legal requirements to create a bar-raising experience that removes barriers for target customer segment● Researched and analyzed potential partnerships from an ROI and build vs buy perspective for building an in-house automated Duty Drawback filing solution with US Customs and Border Protection (CBP)● Owned Business and Technical Product Requirement Documentation, as well as Product Strategy documents

● Launched a global Harmonized Tariff Schedule (HTS) product classification capability for 1B commodities from US and EU to 157 countries with machine learning (ML) models to support real-time fully landed cost quoting (duty and tax calculation) and customs clearance via 20+ global carriers

Pitney Bowes delivers solutions such as the Global Shipping Platform (GSP), and Border-free Retail which provide the world’s largest 200+ retailer brands and marketplaces such as eBay with fully landed cost quoting to over 200 countries and over 15 million parcels delivered a year. Link: https://www.pitneybowes.com/us/shipping-and-mailing/ecommerce/cross-border-logistics.html● Led Product Roadmap, quarterly release planning, and backlog grooming for fully landed cost quote engine, which calculates accurate importation fees to 150+ countries for products sold on eBay’s GSP program, with an engineering team of 8 and budget of 1.8MM● Launched new features to improve quoting accuracy, reducing negative shipping variance to break-even levels, correcting $38 MM in annual shipping revenue losses● Launched multi-variate (A/B) test framework used to understand user checkout behavior and develop programs that optimize buyer conversion. Enabled big growth ideas such as variable fee structures, real time profitability modeling and conversion optimization● Created reporting requirements and external client facing solutions documents, identifying KPIs, and analyzed results to translate metrics into measurable improvements in quoting system● Researched and wrote requirements to develop and refine creative solutions and services with the end client in mind, generating professional requirements documentation and client facing solutions documents● Demonstrated customer obsession through consistent engagement with partner eBay team, presenting and explaining solutions documentation on new features, anticipating client’s questions and needs, resulting in my recognition from our largest customer eBay

● Lead role in launching the new e-Commerce platform, using my end to end system domain knowledge and vendor research to generate quoting rules engine data, allowing me to identify and diagnose bugs with QA and resolve blocker issues, which resulted in deadlines being met with low defect rates● Lead role in vendor audit initiatives, identifying key savings opportunities to pass on to customers, resulting in increased order volume and conversion, as well as discovered $500k in over-payments to vendors which were recovered● Created process improvements and authored standard operating procedures for onboarding new merchants and deploying data, which increased the velocity at which new customers were on boarded to the platform, and improved quoting system rules engine update time from 2 months to 1 week● Key role and emergency contact during outages and other crisis, working closely with engineering to diagnose root cause and resolution to outages in shortest time possible, resulting in minimal downtime, preventing lost revenue and bad client experience● Created SQL queries for custom ad-hoc reports used to diagnose quoting variance in order to identify the trends, root cause, and adjustments to quoting needed to improve accuracy● Created methodologies for analysing, reporting, and correcting quoting inaccuracies, including implementing short and long term solutions to address the root causes of variance