Peter Larson Email & Phone Number

• Provide pre-sales support to the Australian sales team• Define technical/functional requirements for Ingenico switch• Liaise with Ingenico’s host system (Axis) developers to support Australian requirements and identify potential benefits for the local market• Oversight of the Client Services Help Desk• Oversight of Ingenico’s POS integration layer to the payment terminal

Sydney, Australia

• Preparation of internal process and procedure documentation• Sizing and scoping of new projects in conjunction with the Product Manager• Preparation of customer quotes for new projects and change requests• Development of business and technical requirements documents

Achievements• Implement an organizational structure able to support ITIL methodologies for issue, problem, change and release management• Manage the IT support teams responsible for networking, systems and application support• Develop and implement staff management plans for members of the team• Work with team members to monitor individual staff performance• Perform annual staff appraisals and manage the salary review process• Manage the department budget for staff and… Show more Achievements• Implement an organizational structure able to support ITIL methodologies for issue, problem, change and release management• Manage the IT support teams responsible for networking, systems and application support• Develop and implement staff management plans for members of the team• Work with team members to monitor individual staff performance• Perform annual staff appraisals and manage the salary review process• Manage the department budget for staff and IT infrastructure• Participated in weekly management meetings to review overall company issues and performance• Manage weekly team meetings to review departmental performance• Oversight of the design and development of interfaces between the ticketing system to the banking systems for settlement processing• Design of the interfaces between newsagent systems into the ticketing systems for handling the validation of smartcards and the adding of value to the cards• Design of several interfaces for the processing of EFTPOS transactions in real time• Implement the staffing plan for the IT department, with a team of 29 staff• Design and implementation of an Operations Room allowing all Call Centre staff to view the overall status of the system via wall mounted status monitors and desktop analysis tools• Oversight of the design, development of a customized monitoring system capable of handling a distributed network containing in excess of 70 servers, 900 user/operator end points and 5000 customized devices• Assist in the negotiation of contracts with external suppliers for the provision on payment services• Develop the technical aspects of the Business Continuity Plan and identify business aspects to be addressed• Oversee the installation of the initial call centre system• Manage the IT fit-out of new premises, including tendering, selecting and implementing the supply of the Telco services, VOIP PABX and computer room Show less