Cloud Support Engineer
Current• Developed and continuously updated a comprehensive collection of certification course content for AWS, Microsoft Azure, and Google Cloud, consistently ensuring material is current with latest technological advancements and industry trends.• Implemented advanced AI-driven text-to-speech and video production pipelines, elevating the quality and engagement of educational content for a diverse, global user base.• Delivered expert technical support, rapidly resolving customer inquires and technical issues on the platform, with a strong dedication to customer satisfaction and service excellence.• Conducted thorough research and formulated best practice guidelines for resolving complex cloud-based inquiries, further cementing the company's reputation as a leader in cloud education.