Peter L. Sweeney Email & Phone Number

Raleigh, North Carolina, United States

• Work with high profile customers (new and existing) to understand goals and targets and determine a plan of action for success.
• Primary focus is to guide projects to forecast targets
• Conduct Kick-off call with customer to present RAMP Program and establish/confirm goals
• Create project plan for customer to determine milestones and timeline
• Schedule/lead recurring meetings to keep on pace
• Upsell/renew contacts as needed to right-size opportunities

Raleigh, North Carolina, United States

• Work with new and existing customers to understand goals and targets and determine a plan of action for success.
• Primary focus is to guide projects to forecasted targets
• Conduct Kick-off call with customer to present RAMP Program and establish/confirm goals
• Create project plan for customer to determine milestones and timeline
• Schedule/lead recurring meetings to keep on pace
• Upsell/renew contacts as needed to right-size opportunities

Raleigh-Durham, North Carolina Area

• Driving new business with our cloud-based software for the telecommunications industry and Enterprise Market; Communications Platform as a Service (CPaaS).
• Achieved new business by utilizing business relationships, social media and prescribed sources.
• Cultivated existing accounts by proactive communication of usage trends and new solutions
• Exceeded call metrics for Daily/Weekly/Monthly goals.
• Qualified sales opportunities and conducted product demonstrations to close deals
• Partnered with internal teams to achieve understanding of various products to drive success2019 Accomplishments:

Raleigh-Durham, North Carolina Area

• Cisco Cloud Collaboration Adoption Specialist driving Daily Active Users (DAU’s) & establishing reference customers for the assigned vertical/operation/country. Liaison between the customer, partners and internal.
• Appointed to the Cisco Spark Adoption team because of being a Cisco Spark Evangelist for the CSM Enterprise Team and being Stack Ranked 2nd on our team
• Championed for the Cisco Spark adoption in an advocate/consultative approach with the Account teams and customer
• Successfully positioned Cisco Spark use-cases internally and externally to cultivate awareness and advantages
• Developed strong relationships with key decision makers that built brand awareness and drove adoption
• Demonstrated a strong appreciation of Cisco Spark and business needs in a customer’s organization. Used technical and business acumen to align business drivers to company’s solutions

Raleigh-Durham, North Carolina Area

• Drove adoption of WebEx and Cisco collaboration tools, customer training and demo’s, consistently exceeded lead quotas, relationship building to increase customer base and revenue during renewals and reducing churn in.
• Leveraged consultative expertise by conducting strategic account reviews with all business champions and executive sponsors to assess needs and drive business outcomes
• Provided lifecycle account management support that included assistance in pre-sales, service enablement, adoption, account growth and renewal activities to a base of accounts
• Helped drive revenue growth within account base by identification of opportunities and strong partnership with sales
• Served as a Customer Advocate focused on helping customers become successful and realizing long term value of the Cisco Cloud Collaboration solutions
• Conducted customer interviews to determine best approach to adopt the services purchased and upsell opportunities

Raleigh-Durham, North Carolina Area

• Managed a book of business of $7M+ annually and met or exceeded expectations. Received several awards for lead generation in my local and expanded territories.
• Strategically planned account penetration for new lines of business, special projects and SAAS Solutions
• Fostered longer-term contracts, increased recurring revenue during renewal, and added new service lines
• Created Statements of Work (SOW) to capture the project details to serve as a guide for operations to follow during the process
• Fortified business relationships and increased revenue by leading formal business reviews, presented proposals and explained the Key Performance Indicators (KPI) & Service Level Agreement (SLA) performance to decision.
• Partnered with customers to build an efficient and compliant program resulting in adding new service lines and/or special projects to resolve deficiencies

Raleigh-Durham, North Carolina Area

• Effectively managed a book of business of $5M annually and met or exceeded expectations.
• Strategically planned account penetration for new lines of business, special projects and SAAS Solutions.
• Proactively communicated with customers, solution sales, lead development, revenue growth, contract negotiations, issue resolution, conducted formal business reviews and presented proposals, KPI & SLA performance to.
• Exceeded revenue growth goal 2%; uncovered sales opportunities by proactively touching my customers to ensure they knew who to contact with any questions or guidance; also set alerts for press releases from their.
• Administered Project Management Process: Initiate, Plan, Execute, Monitor & Control and Close.

Raleigh-Durham, North Carolina Area

• Effectively managed a book of business for 20+ accounts that billed over $100K annually.
• Strategically planned account penetration for new lines of business, special projects and SAAS Solutions.
• Contributed to customers achieving their goals and exceeding internal expectations by presenting Iron Mountain’s value proposition and educating “decision makers” on products and services.
• Conducted formal business reviews and presented proposals, KPI & SLA performance to decision makers.
• Grew revenue and customer loyalty by proactively managing customer programs through opportunity identification, renewal strategy and issue management.
• Administered Project Management Process: Initiate, Plan, Execute, Monitor & Control and Close.

Collegeville Pennsylvania Area

• Managed 1,000+ Small to Medium Business accounts over 5 Districts across the U.S.
• Created a consistent experience for our customers by developing a centralized team of Customer Service Associate’s for North America as opposed to local CS Teams
• Assisted in writing the SOP’s, Training Manuals and Product Demo Guidelines
• Ensured price increases were on schedule by account planning and creating Proposals for Contract Renewals
• Identified issues and conducted Root-Cause Analysis and Issue Resolution Plans
• Coordinated, managed and delegated tasks across various Customer Service teams to meet set goals

Philadelpha, PA

• Coordinated high profile financial print projects and EDGAR filings with the Securities and Exchange Commission. Determined job specifications and enforced plan of execution of confidentiality requirements, scheduling.
• Maintained solid client relationships with Law Firm Partners, Underwriters, Corporate Counsel and their teams to achieve goals and meet deadlines.
• Met and exceeded customer expectations for printing of high profile stock offerings and other transactional report formats by ensuring integrity and meeting deadlines.
• Ensured customer satisfaction by understanding and verifying goals & deadlines and managing expectations.
• Administered Project Management Process to coordinate efforts with vendors, internal teams/resources, customers and all other stakeholders.

Reading, Pennsylvania Area

• Assume responsibility for the store in the absence of the Store Manager.
• Sell merchandise to customers and Implement all appropriate merchandising information in an accurate and timely manner, ensuring optimal store presentation.
• Receive, check, and shelve all merchandise orders.
• Confirm purchase orders and managing the store’s inventory.
• Complete all training and scheduling of new employees.
• Perform all register operations and complete all daily register and store open/close functions and bank deposits

Ba, Business Administration (General Management)

Activities and Societies: Lamba Chi Alpha

Pm Certificate, Project Management