Peter L. Sweeney Email & Phone Number

Raleigh, North Carolina, United States

Work with high profile customers (new and existing) to understand goals and targets and determine a plan of action for success. • Primary focus is to guide projects to forecast targets• Conduct Kick-off call with customer to present RAMP Program and establish/confirm goals • Create project plan for customer to determine milestones and timeline• Schedule/lead recurring meetings to keep on pace• Upsell/renew contacts as needed to right-size opportunities• Leverage resources as need to address roadblocks and keep on schedule

Raleigh, North Carolina, United States

Work with new and existing customers to understand goals and targets and determine a plan of action for success. • Primary focus is to guide projects to forecasted targets• Conduct Kick-off call with customer to present RAMP Program and establish/confirm goals • Create project plan for customer to determine milestones and timeline• Schedule/lead recurring meetings to keep on pace• Upsell/renew contacts as needed to right-size opportunities• Leverage resources as need to address roadblocks and keep on schedule2020 Accomplishments: Exceeded targets of 75% of forecast for Q1-Q4; received full bonus for each quarter.

Raleigh-Durham, North Carolina Area

Driving new business with our cloud-based software for the telecommunications industry and Enterprise Market; Communications Platform as a Service (CPaaS). • Achieved new business by utilizing business relationships, social media and prescribed sources. • Cultivated existing accounts by proactive communication of usage trends and new solutions• Exceeded call metrics for Daily/Weekly/Monthly goals. • Qualified sales opportunities and conducted product demonstrations to close deals• Partnered with internal teams to achieve understanding of various products to drive success2019 Accomplishments:• Q1-Q3 - 119% of Goal• Q4 - 269% of Goal2018 Accomplishments: • Winner "New Business Award" for November 2018• Met and exceeded quarterly goals and 110% for the year

Raleigh-Durham, North Carolina Area

Cisco Cloud Collaboration Adoption Specialist driving Daily Active Users (DAU’s) & establishing reference customers for the assigned vertical/operation/country. Liaison between the customer, partners and internal resources to ensure smooth transition of product implementation.• Appointed to the Cisco Spark Adoption team because of being a Cisco Spark Evangelist for the CSM Enterprise Team and being Stack Ranked 2nd on our team• Championed for the Cisco Spark adoption in an advocate/consultative approach with the Account teams and customer• Successfully positioned Cisco Spark use-cases internally and externally to cultivate awareness and advantages• Developed strong relationships with key decision makers that built brand awareness and drove adoption• Demonstrated a strong appreciation of Cisco Spark and business needs in a customer’s organization. Used technical and business acumen to align business drivers to company’s solutions• Championed Cisco cloud collaboration that drove customer acceptance and adoption• Identified and eliminated bottlenecks to accelerate implementation• Mentored CSM’s to make them more effective in driving Cisco Spark Adoption and pursuing candidates for reference and case studies• Collaborated with senior management, peers, partners and customers in evolving our adoption process

Raleigh-Durham, North Carolina Area

Drove adoption of WebEx and Cisco collaboration tools, customer training and demo’s, consistently exceeded lead quotas, relationship building to increase customer base and revenue during renewals and reducing churn in the process. • Leveraged consultative expertise by conducting strategic account reviews with all business champions and executive sponsors to assess needs and drive business outcomes• Provided lifecycle account management support that included assistance in pre-sales, service enablement, adoption, account growth and renewal activities to a base of accounts• Helped drive revenue growth within account base by identification of opportunities and strong partnership with sales• Served as a Customer Advocate focused on helping customers become successful and realizing long term value of the Cisco Cloud Collaboration solutions• Conducted customer interviews to determine best approach to adopt the services purchased and upsell opportunities• Maintained high customer retention rates through the development of strong relationships with key decision makers and users within the organization• Owned service launch and host enablement for products and services, system integration projects or engagements• Maintained healthy relationship within the account from C-level executives to front-line administrators while building credibility through timely action and response

Raleigh-Durham, North Carolina Area

Managed a book of business of $7M+ annually and met or exceeded expectations. Received several awards for lead generation in my local and expanded territories. • Strategically planned account penetration for new lines of business, special projects and SAAS Solutions• Fostered longer-term contracts, increased recurring revenue during renewal, and added new service lines• Created Statements of Work (SOW) to capture the project details to serve as a guide for operations to follow during the process• Fortified business relationships and increased revenue by leading formal business reviews, presented proposals and explained the Key Performance Indicators (KPI) & Service Level Agreement (SLA) performance to decision makers• Partnered with customers to build an efficient and compliant program resulting in adding new service lines and/or special projects to resolve deficiencies• Exceeded revenue growth goal of 2% for a book of $7M Annually• Proactively communicated with my customers to keep abreast of their needs and goals to achieve target metrics

Raleigh-Durham, North Carolina Area

Effectively managed a book of business of $5M annually and met or exceeded expectations.• Strategically planned account penetration for new lines of business, special projects and SAAS Solutions.• Proactively communicated with customers, solution sales, lead development, revenue growth, contract negotiations, issue resolution, conducted formal business reviews and presented proposals, KPI & SLA performance to decision makers.• Exceeded revenue growth goal 2%; uncovered sales opportunities by proactively touching my customers to ensure they knew who to contact with any questions or guidance; also set alerts for press releases from their company to stay informed of any trigger events that would warrant our services.• Administered Project Management Process: Initiate, Plan, Execute, Monitor & Control and Close.

Raleigh-Durham, North Carolina Area

Effectively managed a book of business for 20+ accounts that billed over $100K annually.• Strategically planned account penetration for new lines of business, special projects and SAAS Solutions.• Contributed to customers achieving their goals and exceeding internal expectations by presenting Iron Mountain’s value proposition and educating “decision makers” on products and services.• Conducted formal business reviews and presented proposals, KPI & SLA performance to decision makers.• Grew revenue and customer loyalty by proactively managing customer programs through opportunity identification, renewal strategy and issue management.• Administered Project Management Process: Initiate, Plan, Execute, Monitor & Control and Close.

Collegeville Pennsylvania Area

Managed 1,000+ Small to Medium Business accounts over 5 Districts across the U.S.• Created a consistent experience for our customers by developing a centralized team of Customer Service Associate’s for North America as opposed to local CS Teams• Assisted in writing the SOP’s, Training Manuals and Product Demo Guidelines• Ensured price increases were on schedule by account planning and creating Proposals for Contract Renewals• Identified issues and conducted Root-Cause Analysis and Issue Resolution Plans• Coordinated, managed and delegated tasks across various Customer Service teams to meet set goals• Trained and mentored new team members

Philadelpha, Pa

Coordinated high profile financial print projects and EDGAR filings with the Securities and Exchange Commission. Determined job specifications and enforced plan of execution of confidentiality requirements, scheduling, planning, distribution and deadlines.• Maintained solid client relationships with Law Firm Partners, Underwriters, Corporate Counsel and their teams to achieve goals and meet deadlines.• Met and exceeded customer expectations for printing of high profile stock offerings and other transactional report formats by ensuring integrity and meeting deadlines.• Ensured customer satisfaction by understanding and verifying goals & deadlines and managing expectations. • Administered Project Management Process to coordinate efforts with vendors, internal teams/resources, customers and all other stakeholders.

Reading, Pennsylvania Area

• Assume responsibility for the store in the absence of the Store Manager. • Sell merchandise to customers and Implement all appropriate merchandising information in an accurate and timely manner, ensuring optimal store presentation. • Receive, check, and shelve all merchandise orders. • Confirm purchase orders and managing the store’s inventory. • Complete all training and scheduling of new employees. • Perform all register operations and complete all daily register and store open/close functions and bank deposits

Ba, Business Administration (General Management)

Activities and Societies: Lamba Chi Alpha

Pm Certificate, Project Management