Peter Lujan Email & Phone Number

US

• Transformed and scaled high-volume operations for two brands, overseeing 500+ staff, and successfully drove annual revenues exceeding $26 million.
• Revitalized and expanded menu offerings for both brands, including upscale dishes and a raw bar at Islander 71, resulting in a significant increase in average spend per patron by 47%, from $32 to $47.
• Implemented comprehensive training initiatives and standard operating procedures in HR, inventory, and quality control, leading a nearly 100% increase in profitability and a 40% enhancement in customer satisfaction.
• Collaborated with culinary and service teams to develop promotions and events, effectively increasing brand visibility, boosting off-peak footfall by 22%, and strengthening community engagement.
• Orchestrated a diverse range of event menus, including buffet, family, and seated plated styles, and expanded catering services, generating an additional $1 million in revenue.

Overland Park, Kansas, US

• Operational Leadership: Oversaw 7 Area Coaches and 44 Managing Partners across 12 dual-branded restaurants, encompassing well-known brands like Taco Bell, KFC, KFC Buffet, Long John Silvers, and A&W. Collectively.
• Performance Excellence: Spearheaded strategies that optimized sales, profit, and KPIs, leading my team to be recognized in the company's top 10% based on results across various dimensions, including people, sales.
• Talent Management: Enhanced the retention rate of 880+ staff members by pioneering a comprehensive talent selection process, bolstered by robust training and employee-centric initiatives. This approach not only ensured.
• Strategic Expansion: Played an instrumental role in opening 15+ new restaurants and facilitating the strategic acquisition of four pivotal businesses, cementing KBP Foods' presence in the market.
• Awards & Recognition: My dedication and strategic approach were acknowledged with multiple accolades, including the 2019 Top Ten Performer, 2020 Area of Excellence-Director, and the 2021 Circle of Excellence awards.
• Safety & Compliance: Elevated food safety standards, driving a pass rate from 50% to an exemplary 100%, setting a new benchmark for performance in the market.

Overland Park, Kansas, US

Newport Beach, California, US

• Leadership Across Locations: Directed operations across nine restaurants, encompassing all facets of management, from team leadership to sales strategy. Under my supervision, these locations contributed to a collective.
• People Development: Orchestrated a robust People Development Plan, guiding teams for future growth within the region. Assessed performance metrics, turnover risks, and promotion readiness, paving the way for managers.
• Operational Excellence: Vigilantly ensured the integrity of training and operational practices, conducting periodic Food Safety and Operations audits. Spearheaded efforts that lifted the region from the bottom 25% to.
• Guest Experience: Maintained a continuous emphasis on superior guest experience, ensuring clean restaurants, impeccable food quality, friendly staff, and efficient service at all times. Successfully launched five new.
• Performance Reviews: Regularly evaluated the performance of General Managers (GMs) and Apprentices, delivering consistent feedback through appraisals, coaching sessions, and targeted action plans. One standout location.
• Strategic Planning: Engaged closely with GMs to develop and implement strategic plans for continual improvement. Adjusted strategies on-the-go to always align with annual objectives.

Grapevine, Texas, US

• Multi-Store Management: Led operations across 17 retail stores, driving a combined annual revenue of $24MM. Successfully oversaw a diverse portfolio of stores, balancing unique challenges and opportunities in each to.
• Team Leadership: Managed and mentored 17 General Managers, cultivating a culture of excellence and collaboration. Through consistent guidance and support, I ensured that each store met or exceeded its individual targets.
• Sales & Growth: Strategically positioned stores to capitalize on market trends, maximizing sales and customer engagement. Ensured that each location optimized its product mix to match local demand, leading to improved.
• Operational Efficiency: Regularly evaluated store operations to identify and implement process improvements. This hands-on approach ensured that each store operated at its peak efficiency, optimizing both customer.
• Training & Development: Championed training initiatives, setting high standards for customer service and product knowledge. Regularly conducted workshops and training sessions to keep staff updated on the latest.
• Performance Metrics: Instituted rigorous performance metrics to evaluate store success, allowing for real-time adjustments and strategy refinements. This data-driven approach was pivotal in the consistent growth.

Grapevine, Texas, US

Grapevine, Texas, US

Grapevine, Texas, US

Grapevine, Texas, US

Grapevine, Texas, US