Peter J Lundahl Email & Phone Number

Pelham, Ny

Managed carrier, switch and frame operations throughout Westchester and Rockland Counties. Supervised technicians installing and maintaining dial tone, special service voice and data circuits and high speed fiber optic services. -Trained and led team of twelve technicians in successfully migrating existing voice mail services for >100,000 customers out of antiquated equipment into state-of-the-art equipment in one centralized location in White Plains, NY. Achieved cost savings of $100,000/year due to reduction of personnel needed to maintain equipment.-Selected to take over a central office experiencing acute union/management problems causing poor service results. Through months of team building, careful union negotiating, supervisor training and effective use of conflict resolution skills brought the office back to a well functioning entity meeting and exceeding service objectives within six months.-Led the White Plains carrier team as part of a multi-department project to implement the disconnect of 1,100 lines over four locations and the removal of two Nortel switches realizing a savings of $2.2 million in annual Nortel fees and $144,000 in recovered carrier facilities.-Reduced overtime by 53% in one year by combining workforces and reducing number of employees on tour without negatively impacting service results.

Ma, Russian Language And Literature

Summer Language Institute, Russian

Ba, English And Russian (Double Major)