Managed carrier, switch and frame operations throughout Westchester and Rockland Counties. Supervised technicians installing and maintaining dial tone, special service voice and data circuits and high speed fiber optic services. -Trained and led team of twelve technicians in successfully migrating existing voice mail services for >100,000 customers out of antiquated equipment into state-of-the-art equipment in one centralized location in White Plains, NY. Achieved cost savings of $100,000/year due to reduction of personnel needed to maintain equipment.-Selected to take over a central office experiencing acute union/management problems causing poor service results. Through months of team building, careful union negotiating, supervisor training and effective use of conflict resolution skills brought the office back to a well functioning entity meeting and exceeding service objectives within six months.-Led the White Plains carrier team as part of a multi-department project to implement the disconnect of 1,100 lines over four locations and the removal of two Nortel switches realizing a savings of $2.2 million in annual Nortel fees and $144,000 in recovered carrier facilities.-Reduced overtime by 53% in one year by combining workforces and reducing number of employees on tour without negatively impacting service results.