• Supporting legacy products

• Managed the technical department for outgoing test• Assured products meet quality and functional requirements• Responded to customer technical issues and returns• Debugged yield issues on surface mount line

• Installed and tested firmware for controller modules in high pressure environment• Reported software bugs to software development and quality• Assisted development in debugging prototypes• Assured software meets customer's specifications

• Resolved technical issues with customers on a daily basis by phone, FAX, and e-mail• Intermediated technical issues between intra company departments, such as sales, product engineering, and design• Reduced search efforts for special customer requests from 2 days to 2 minutes by creating custom Microsoft Access database • Created data sheets, application notes, technical documents, and product catalogs• Characterized electrical parameters of devices for new product evaluation

• Supported start up efforts for the New Ventures Division’s multimedia processor• Participated in interaction between partner companies, Rambus, Chromatic Research, Toshiba, and LG Semicon• Represented the company at trade shows, such as Comdex • Defined new products for $30 million product line of NVRAM and timekeeper semiconductor devices involving extensive interfacing between internal departments and OEMs• Reduced product development time by 6 months through designing of custom test equipment that supported design engineering, product engineering, sales, and failure analysis departments• Provided applications support to major OEM’s such as IBM, Sun Microsystems, Motorola, Compaq• Authored data sheets, application notes, and training manuals