Peter Malamud Email & Phone Number

Remote

Providence, Rhode Island Area

• Continue to lead the outbound correspondence area for the Rhode Island Division of Taxation.• Develop any bug fixes (both Production and non-production environments) in a timely manner, including emergencies (i.e. completing development within a day to get a fix).• Configured a case management system for the Department of Human Services as part of the Revenue Premier Enterprise Portfolio Warehouse software• Configured security access to different functionalities with multiple levels of access using MS SQL Server Management Studio and Windows Authorization Manager.

Providence, Rhode Island

• Designed and developed outbound correspondence using a combination of Pitney Bowes EngageOne Suite, SQL, and Solimar.• Became functional lead of the outbound correspondence area, maintaining the area on my own, including production support and bug fixes, and development of any new outbound correspondence.• Developed a large number of SQL scripts ranging from regular SQL queries, to Stored Procedures, and functions in Microsoft SQL Server Management Studio.• Wrote documentation for undocumented sections in the outbound correspondence area.• Used Microsoft Visual Studio Source Control and TFS for versioning control and branching of multiple environments.• Trained and educated others in the outbound correspondence area so others could handle any issues that may arise or the client has questions where I was unavailable to answer or assist with.

• Organize materials needed to complete work assignments.• Ensure the accuracy and relevancy of the data entered into database.• Enter over 500 package orders a day which are processed to be shipped nationwide.• Maintained a 99% accuracy data entry rate (names, addresses, credit card information).• Promoted to guide and verify the work of 12 other data entry operators.• Communicate and provide support for different groups of system users and coworkers.

• Created own E-Commerce website using Shopify.• Evaluated contracts and contacted vendors or online partners to add products to website.• Review and update web page content in a timely manner to provide current updates.• Communicate and collaborate with merchants, webmaster, bloggers, or online editors to place sales oriented hyperlinks in high traffic locations.• Conduct online marketing initiatives such as paid ad placement.• Develop website using HTML and CSS.• Collect and analyze sales data using web traffic metrics such as page visits, transaction size, link popularity, and click-through rates with Google Analytics and Shopify tools.