Peter Maljaars Email & Phone Number

Amsterdam, Nl

Amsterdam, Noord-Holland, Nl

The IT Manager EMEA leads the EMEA IT team and builds relations with the senior stakeholders in the business and the Global IT team. Defines medium and long term IT strategy and roadmap and ensures execution. Ensures availability of infrastructure and applications.Key Responsibilities:• Define IT strategy for EMEA business in accordance with global IT strategy• Translate IT strategy in Roadmap for coming years• Ensure execution and follow up of strategy and roadmap• Evaluate business application modification requests and coordinate business process modifications together with Global IT Management• Lead IT projects in office and production environments in multiple countries• Build and maintain relations with senior leaders within EMEA organization, the global IT team and external suppliers• Build, guide and develop the EMEA IT team • Manage external suppliers and cost• Pro-actively asses and communicate project- and investment risks• Execute hands-on IT activities for users, for example trouble shooting when needed• Create business plans / manage the IT-budget including regular analysis and changes• Define and communicate IT related procedures, policies, and standards• Embrace the Jack Link’s culture, incorporating its values into every day work life, acting as a culture ambassador and brand steward

Santa Clara, California, Us

Responsible for leading, developing, coaching the IT Client Services EMEA department. Part of the European Distribution Center Management team.Client Services EMEA is a geographically distributed team of IT Support professionals in the U.K, the European continent (the Netherlands, Poland, Germany, France), South Africa and the Russian federation.IT Client Services EMEA includes a wide range of services for the HDS user community including; desktop support, data backup, data retrieval, hardware and software break-fix, software updates/patching, antivirus, encryption, PC and peripheral procurement and disposal, printers, networking, IP telephony, unified communication (skype) and more.Activities:• Managing this high performing team; • Goal setting, performance feedback, performance reviews, coaching/mentoring;• Managing and coordinating urgent or complicated service requests;• Help develop and evolve best-in-class service delivery strategy;• Maintaining relationships with strategic vendors and partners;• Visit customers onsite to develop strong relationships and promote the Global IT brand;• Act as the voice of the customer in all programs and company efforts;• Mine customer data for opportunities to improve the customer experience.• Develop new services for our new customer base (One Hitachi)IT Client Services Team EMEA delivers:• High quality service to HDS customers • Achieving of Service Level commitments and KPIs;• Managing high-impact escalations including remediation and customer communications;• Frequently communication with clients to bring order and structure• Focus on customer concerns;• Cooperatively cross-departmental work on customer issues;• Building and maintaining productive relationships with partners across the business;• The best technical support and knowledge management processes,• Quality management on interactions with customers• Project management• Office moves and fitouts• Onsite and remote support

Warmond, Nl

Develop comprehensive metrics that define success for the IT Service Operations and present these metrics on a regular basis to demonstrate the effectiveness and quality of the organization.Responsible for managing the planning, coordination, configuration, installation, and management of all network infrastructure and related client services within the enterprise to meet business requirements.Responsible for ICT infrastructure and servicedesk related projects (global and local projects)Administer all facets of the Problem Management process to meet business requirements and Service Level Agreements. Direct daily Service Desk and infrastructure responsibilities to ensure performance standards, objectives, policies and best practices are achieved.Coach and support the team, active hands-on approach to supervision, manage call / ticket queue to completion, work with IT team on escalation management process for serious or problematic issues.Coordinate all daily administrative functions related to the Incident, Problem, Change, Configuration, Release and Knowledge Management with associated processes.Coordinate negotiations, design, execution and report on Service Level Agreements between customers and the service providers.Manage SEV #1 Problem situations with attention, diligence and response according to urgency.Coordinate Service Desk staff training schedules to enhance technical and customer services skills, while developing career paths inside Service Desk and performance goals.Furnish user training on Problem Management process, reoccurring problem resolution and educational issues.Responsible for robust communications and information sharing, including policy updates and changes to procedures.Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactionsParticipate in disaster recovery planning

Warmond, Nl

• Participate and assist in driving the knowledge management process.• Lead and participate in projects.• Develop and demonstrate an understanding of customer and business needs.• Resolve escalated customer and vendor issues.• Resolve daily issues of a complex scope that impact the team and overall business objectives.• Prepare staffing plans.• Manage Help Desk resources for optimal performance. • Maintain a high level of employee morale within the team.• Obtain equipment, tools, and space needed to allow team members to adequately support the customers.• Develop and update plans for new product/service releases.• Prepare the support team for new product/service releases.• Perform director’s responsibilities in his absence.• Develop and enhance cooperative interdepartmental and vendor relationships and communications.• Maintain current knowledge of industry trends and potential impact on the support business.• Manage a team of Help Desk professionals, lead professionals, and supervisors/team leads.• Practice Total Contact Ownership.• Perform interviews for new professionals and provide feedback for promoting professionals.• Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.• Participate in the development of a service level agreement and ongoing management of service level compliance.• Create and maintain a training program for customer service and technical knowledge.• Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.

Manages and directs staff in the planning, development and maintenance of the customer information systems infrastructure, including long range planning and budgeting.Primary areas of responsibility include: • Local, metropolitan and wide area data networks, • Voice networks• Operating systems• Internet and Intranet services• Electronic mail, and computer operations.• Coordinates activities with managers from both administrative and instructional areas.• Managing the service and supportdesk• Managing the technical engineers and consultants

• Responsible for support, configuration, installation, and management of all network infrastructure and related client services within the enterprise to meet business requirements.• Provide technical support for desktop, client, and server operating systems, utility software and system services including network file systems, mail, and printing. • Evaluates and recommends hardware and software systems, develops technical integration plans, and communicates project schedules. • Diagnoses complex system problems and implements solutions. • Manages system performance and ensures service levels are consistently met. • Responsibilities also include interfacing hardware and software with open TCP/IP networks, integrating distributed systems, disaster recovery processes, • Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions• Ensures a stable performance environment for the enterprise systems.

Effectief Management

Bedrijfskunde

Management Fundamentals

Hbo Managementvaardigheden - Inspirerend Leiderschap

Middle Management

Professional - Nevi Mil, Purchasing

Education record

Education record