I lead both our Customer Success and Professional Services teams throughout the region spanning across our three locations in London, Munich and Paris. Our world class Customer Success team is responsible for delivering value and ROI to our global brands as well as providing strategic advice on the complicated and intricate world of post-purchase. Our Professional Services team helps retailers navigate the technical nuances of supply chain, logistics and carrier tech stacks, as they aim to deliver immersive and authentic post-purchase experiences.

Taggstar is the latest conversion optimisation tool that is statistical proven to increase online sales, whilst bringing the excitement and buzz of real-life shopping to your digital ecosystem.Our SaaS Cloud-hosted software delivers a range of social proof messages to major retailers such as Shop Direct Group (very.co.uk and Littlewoods.co.uk), Argos, JD Sports PLC, House of Fraser, and travel sites such as Thomas Cook, Thomson and First Choice.Taggstar has proven that delivering real-time sales and audience messaging to customers - while they’re viewing Category & Product pages online - converts them down the funnel, driving more sales and increased revenue.Online shopping is an isolated experience and Taggstar has proven that online shoppers want to know what other people are looking at. We’ve even found that online shoppers are compelled to purchase when they can see the popularity of an item or that it’s selling - fast!Checkout the website - www.taggstar.com

Befittd is an intelligent sizing tool that helps customers to shop online with confidence. For retailers, this means an increase in basket size and spend whilst reducing returns.Full responsibility for the business operations of a tech startup providing structure, leadership and ownership of relationships with our high-end, luxury clients like Stella McCartney (Kering Group), Paul Smith and Roland Mouret.Commercialise the business driving revenue growth, interactions and engagement with our software. Provide bespoke reports and KPIs tailored to our clients by understanding their needs and business goals by developing deep relationships.Steer the development and management of developer resource by focusing time on business issues including development of our product, algorithm and reporting.Manage all marketing, design and branding including emails, website, investment and pitch materialBe the face of Befittd at networking events, exhibitions and investment meetings.

Mypikk.com is a completely unique, online flower buying service designed especially for flower retailers. Mypikk.com is a revolutionary B2B digital platform that connects florists to the most extensive range of flowers available in the world. Key ResponsibilitiesProvide commercial and operational leadership with complete management of sales pipeline.Deliver weekly sales & client acquisition targets whilst building customer database & CRM.Manage & implement a sustainable & commercially viable supply chain including negotiating favourable distribution contracts with national logistic suppliers.Be the face of Mypikk.com handling all customer relationships, delivering high levels of customer service & support. Providing technical support to customers to maximise key e-commerce KPIs.Deliver a prioritised & workable technical schedule to feed Mypikk’s development roadmap.

Overall responsibility for profitability of ELC, which is part of TUI Travel's Language Division.ELC brings together four of the biggest names in UK Engish language training - EAC (adult schools), Hampstead School of English, Manchester Academy of English and ELC York. Jointly, the four companies have more than 100 years' experience in offering high quality English language courses with students travelling from over 96 different source countries.Principal responsibilities:Introducing & implementing a range of KPIs to monitor and track sales, cost and marginDeliver sales and revenue targetsMonitor, track and improve our sales channel mix focusing on driving more volume through our direct channelMonitor sales from all 580 active agents across our partner networkPropose, create and drive commercial offers to increase sales on distressed stock, under performing agentsIncrease ancillary revenue through introduction of new products and negotiation on existing contracts

Worked as a resort representative for TUI Ski's Thomson Lakes and Mountains product in Bled, Slovenia. This enabled me to gain an understanding of the operational side of the travel industry and utilise my customer service skills.