Peter Mckean Email and Phone Number
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Peter Mckean personal email
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I'm the CEO of UK software company, Synthetix, developers of beautiful, functional customer experience applications, including our Cloud Contact Centre platform, Synthetix Cloud.Our multi-channel services are used by organisations such as Boots, Yorkshire Building Society, Southern Water and the UK Government to deliver brilliant customer service.We do millions of conversations every year using Conversational AI and handle millions of escalations to real people over chat, too. We're strong believers in building our own IP, to ensure we have absolute control over the form and function of our software, so the buck stops here.With almost 25 years of history and hundreds of deployments, Synthetix is one of the most experienced vendors of automated and agent-assisted customer service software applications. Our clients not only get the benefits of our award-winning software, but of our consultancy and best-practice advice.Visit us at https://synthetix.com.
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Chief Executive OfficerSynthetix Ltd May 2001 - PresentEly, Cambridgeshire, GbSynthetix is one of the UK's leading suppliers of online customer service software with decades of experience in industry sectors such as utilities, local and national government, financial services, travel and retail.Our SaaS multichannel chatbot, agent knowledge, live chat, WhatsApp and voice services handle millions of customer queries every month, saving money and delivering excellent customer experiences. It's the complete online customer service platform.We work hard for our clients and sweat the details to deliver solutions that are actually quite good, which is not the case with most customer service software.Though we have a fantastic team of developers who punch well above their weight, I still directly curate some aspects of the Synthetix platform, including development of our no-code scripting platform.
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Project ManagerStratumsoft 2000 - 2001Stratumsoft was an early pioneer of automated customer service technology, launching chatbots for consumer-facing organisations. I brought Stratumsoft the core technology upon which to build their avatar platform and assisted with product development, project management, sales and business planning.
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It Help Desk Manager / Project ManagerIdeaglobal Sep 1998 - Feb 2000London, London, GbManaging and guiding the development, support and sales of a major trading analysis platform 'TimeMachine' for financial institutions. Led a sales team and IT support team. Managed the on-site implementation of hardware and software infrastructures for Deutsche Bank, Rabobank, Nomura and Dresdner Kleinwort Benson.For a while, my job title at IDEAglobal was 'Time Machine Product Manager', which sounds exciting. Wasn't. -
Project Manager/Lecturer In ItEast Berkshire College Aug 1995 - Aug 1998Langley, GbBuilt the college's first website. Pioneered the introduction of internet courses for Berkshire. Project managed a major initiative to deliver IT skills and qualifications to homeless people in Slough. Project managed the opening of Langley's 'Cyberskills' computer lab. Launched the first multi-player online gaming centre in Berkshire.Oh, and found the time to actually do a little lecturing, too. -
Computer Programmer / Systems AdministratorIcl Fujitsu Jul 1991 - Sep 1992RuAs a Computer Science student, I spent a year working for ICL Fujitsu, programming in COBOL for Series 39 VME mainframes and in "C" for DRS 6000 SPARC-based servers.I was a member of the ICL Data Dictionary System (DDS) team. DDS was an early attempt to build a comprehensive repository of what we might now call metadata. Customers included retailers and the military. Not the Post Office, though. That wasn't me.
Peter Mckean Skills
Peter Mckean Education Details
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University Of PaisleyComputer Science With Software Engineering -
University Of StrathclydeInformation Technology
Frequently Asked Questions about Peter Mckean
What company does Peter Mckean work for?
Peter Mckean works for Synthetix Ltd
What is Peter Mckean's role at the current company?
Peter Mckean's current role is CEO @ Synthetix Ltd | Leading CX Software Provider.
What is Peter Mckean's email address?
Peter Mckean's email address is pe****@****tix.com
What is Peter Mckean's direct phone number?
Peter Mckean's direct phone number is +44 1279 5*****
What schools did Peter Mckean attend?
Peter Mckean attended University Of Paisley, University Of Strathclyde.
What skills is Peter Mckean known for?
Peter Mckean has skills like Customer Service, Business Strategy, Business Development, Customer Experience, Analysis, Management, Team Leadership, Call Centers, New Business Development, Marketing Strategy, Crm, Strategy.
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