Peter Dugan Email & Phone Number

Denver, Co, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Recruited, trained and built teams of volunteers from around the U.S. that did door to door get out the vote in areas of Houston with minimal prior voter outreach efforts. • Managed a field office that grew to 70 volunteers covering dozens of precincts.• Contributed to an increase of over 500,000 voters from prior midterm election in Harris County.

Los Angeles, California, Us

Curacao is a leading consumer and retail enterprise focused on the Hispanic community. As a big box retailer, the store offers a top selection of electronics, home goods and fashion products. The vast majority of our sales utilize our in-house credit, which also provides a rich supply of customer data. I reported to the COO and developed and led projects across every function of the business to improve operating efficiency, upgrade customer experience and expand the core consumer credit business through market intelligence and customer analytics.Accomplishments included:• Customer portfolio strategy for marketing and customer experience that produced the year-on-year increases in sales and new accounts, based on deep analysis of our 2 million customers’ credit, demographic, behavioral and attitudinal data.• Consolidation of corporate shared service centers and improvements to salesfloor coverage model that led to year-on-year reductions in SG&A costs..• Store customer experience scorecard and numerous process changes that led to a reduction in wait times and improved social media score.• Designed, staffed and trained in-house marketing analytics team that calculated optimized marketing mix based on response rates to various promotions through various marketing channels.• Redesigned eight in-store customer journeys through Design Thinking workshops and guided implementation of the necessary policy, training, merchandising and technology changes across stores.Other responsibilities included:• Enterprise profitability analyses and cash flow models • Management of strategic projects to upgrade customer experience, optimize customer acquisition costs and expand market share in key consumer segments• Primary research initiative (customer surveys, conjoint analyses, etc.) design and management• Enterprise profitability analyses and cash flow models • Creditor relations support• Competitive benchmarking • Management reporting systems redesign

Armonk, New York, Ny, Us

Customer strategy and business model analysis consultant working across multiple sectors (Retail, Natural Resources, Travel & Transportation, Software & Services, Consumer Electronics, Manufacturing). Engagement highlights included:• Created a cost benefits forecast for a national retail pharmacy chain to shift to a digital shelf that identified $59m in annual labor, capital and materials savings (US).• Owned the development of detailed discounted cash flow models for various strategic options for the C-suite of a $4 billion Chinese smart phone and tablet brand (PR China).• Led a forecast of market share and growth rates required to meet desired IRR for internal Smart Grid Customer Operations portfolio team that resulted in a decision to forego a potentially low yield product investment (US).• Analyzed global and regional market share and growth data, demographic segment trends and competitor profit models to identify several potential global product strategies for the CEO of a $4 billion Chinese smart phone and tablet brand (PR China).• Recommended a sales approach for new product line at mining machinery manufacturer that resulted in a client executive commendation and a request for a $500,000 follow-on marketing strategy engagement (US, South Africa). • Led an analysis of inefficiencies by analyzing labor codes that resulted in the identification of a new organizational model that would save 18% of existing labor costs for the business unit (US).• Analyzed sales management system change proposals and summarized their impact for a internal global executive team. Received commendation for work from the internal VP of Operations reporting to the COO (PR China).• Managed an eight-person technical team that developed a first-generation predictive defect analytics solution for a $15 billion contract manufacturer that was able to predict 88% percent of line defects before they occurred (US, Malaysia, Mexico).

Los Angeles, Ca, Us

• Founder: Energy Solutions Project Group.• President: USC Energy Club, Latino Management and Business Association.• Board Member: Marshall Consulting and Strategy Club (Case Certified).

Boston, Massachusetts, Us

Following training on basics of management consulting and analytical techniques, participated in two engagement teams based in Mexico City, Mexico. Engagement highlights included the following:• Owned the analysis of historic pricing, promotion, and sales data to recommend new pricing and POS strategies for the largest segment of the regional subsidiary of a Fortune 500 CPG firm.• Sized key segments of the domestic Mexican tourism market to inform M&A decision making for a luxury retail chain.• Synthesized online consumer survey data in support of an e-commerce strategy project for a $1.2 billion retail chain.

Bethesda, Md, Us

Managed global marketing for $180 million project strengthening local capacity to control outbreaks of animal-born diseases (Anthrax, Swine Flu, Ebola, etc.) in Africa and Asia.

Bethesda, Md, Us

Directed monitoring and analysis for a $6 million U.S. government project cultivating democratic organizations in the Caribbean.

Bethesda, Md, Us

Directed finances, operations, and technical components of $13 million organizational change and performance improvement project for government ministries. Led the project as interim director for 3 months and doubled staff capacity in 2 years.Professional highlights included:• Designed 16 state projects, including water quality, civic waste, and environmental management initiatives, with a team of consultants that won $175 million in financing from the government.• Initiated and led an after-hours training program on project operations skills for local staff in Equatorial Guinea (Africa) that was continued by three successive project managers.

Washington, Dc, Us

Managed finances and technical support for political marketing, institutional process redesign, and NGO client base outreach projects in Latin America. Traveled to region to supervise large events, lead new business research, and engage stakeholders.

Bs, International Politics

Master Of Business Administration, Business Strategy, Renewable Energy

Master Of Business Administration - Mba