• Global CX Manager Healthcare & Sensing ‘HCS’ vertical ($240M Revenue) which is part of the Honeywell Sensing & Safety Technology ‘SST’ GBE ($2B Revenue) for specific strategic and key customers• Own and drive strategic & key customer problem escalation & resolution• Develop action RAILS & ensure follow-up• Perfects internal customer scorecard and key metrics• Ensure On-time to First promise delivery at/above 90%• Assemble & lead Customer Focus Teams as needed from sales, quality, planning, engineering, factory VSM, sourcing etc. to address defined delivery and quality challenges assigned strategic and key customers.• Drive the WW CX organization on approaches and initiatives to address identified problem areas to improve E2E Customer Experience.• Acts as single face to the customer, a trusted partner and internal champion at Honeywell who can speak on behalf of our entire organization re: the customer experience.• KPI’s include:• Revenue attainment• On-time to First Promise delivery performance• Customer Scorecard performance • Customer transactional metrics such as NPS, customer effort, first contact resolution

• Manage the Sensing & Internet of Things ‘SIoT’ GBE ($800M Global Revenue) European Customer Experience for specific strategic customers • Ensure On-time to First promise delivery at/above 90%• Coordinates key customer problem escalation & resolution• Develops action rails & ensures follow-up• Perfects internal customer scorecard and key metrics• Assemble & lead customer Focus Teams as needed from sales, quality, planning, engineering, factory VSM, sourcing etc. to address defined delivery challenges and support same teams when lead by Quality to address quality problems at assigned customers.• Acts as single face to the customer, a trusted partner and internal champion at Honeywell who can speak on behalf of our entire organization re the customer experience.• KPI’s include: o Revenue attainment o On-time to First Promise delivery performanceo Customer Scorecard performance (if available)o Customer transactional metrics such as NPS, customer effort, first contact resolution

• Manage the Safety & Productivity Solutions ‘SPS’ ($5B Global Revenue) European Customer Satisfaction for specific Gold Business Enterprises (GBE) strategic customers• Manage Global cross functional teams to investigate high value (> £50k), safety-critical, customer Quality escalations within the Industrial, Medical, Aerospace, Gas Safety and Personal Protective Equipment marketplace • Work directly with Legal, Engineering, Sustaining Quality, Technical Support, and Customer facing groups. Ensuring Customer complaints are analysed for root cause and actions are identified for improvement. • Responsible for Final signature approval on European Strategic Customer 8D’s to ensure robust Corrective and Preventative actions are implemented. Across safety and general quality issues• Project Manage multiple Action Rails to proactively monitor and improve customer satisfaction and loyalty• Use 6Sigma tools to determine the most effective source of data, and the most efficient sampling methods to be employed to manage regional and strategic customer satisfaction and loyalty• Coach Global sites with international accreditations including ISO9001, AS9100, TS16949 and ISO13485 on quality principles and practices associated with Customer Satisfaction management, including robust 8D creation• Lead Cost of Quality (cost reduction and avoidance) proposals and approaches for the development of Quality Customer Experience oriented projects• Make presentations to all levels of management and associates as required• Report status and escalation to Global Leadership on Critical quality issues affecting SPS

• Managed the Sensing & Internet of Things ‘SIoT’ GBE ($700M Global Revenue) European Customer Satisfaction initiative for specific strategic customers• Managed Global cross functional teams to investigate, develop containment, implement corrective actions, and communicate results associated with Customer Issue escalations• Worked directly with Engineering, Sustaining Quality, Technical Support, and Customer facing groups. Ensured Customer Complaints are analysed for root causes and actions are identified for improvement. Final approval on 8D’s to ensure robust corrective and preventative actions are implemented• Used 6Sigma tools to determine the most effective source of data, and the most efficient sampling methods to be employed to manage regional and strategic customer satisfaction and loyalty• Coach internal departments on quality principles and practices associated with Customer Satisfaction management, including robust 8D creation• Initiate, review and approve quality system procedures which support SIoT Customer Satisfaction management program and initiate continuous improvement activities• Prepare proposals, Cost of Quality estimates, and approaches for the development of quality Customer Experience oriented projects• Manage special initiatives involving quality, customer or business issues• Make presentations to all levels of management and associates as required• Report status and escalation to Regional Leadership on Critical quality issues affecting SIoT

•Lead, coach and mentor team of 10 engineers (Process, Product, Test, NPI, NADCAP)•Drive further improvements in Cost of Poor Quality and First Time Yield culture through Six Sigma and Lean tools•Identify and lead Smart Capex Opportunities to drive a more flexible supply chain moving forward•Ensure engineering team adhere/improve Quality Management Systems such as SAT score, HSE Standards, Environmental Standards and standards such as Aerospace, Medical, NADCAP etc•Ensure complete alignment with HOS/VDP Culture

•Manage CFT’s (Customer Focus Teams) which allows focus to be placed on an individual customer to ensure that their needs are fully serviced•Drive the CFT to ensure that the correct resource and business support is requested from Plant Management to support the customer account•Improved vendor rating from key customers has contributed to winning new business•Support Product Managers in both in-house factory and off-site customer visits•Additional responsibility as Newhouse Product Integrator for NPI’s (April 2012)•Represent and drive New Product Introduction at Global PAC calls•Manage Newhouse NPI Tier2 & Tier4 meetings with both internal & external teams•Represent and drive Transitions at Global PAC Calls

•Managed a team of international buyers to meet key site specific goals•Led the successful Procurement transition to SAP •Promoted Best Practice by sharing replenishment processes and contracts•Met year on year material deflation goal (AOP)•Managed projects to reduce Supplier L/T (WALT) and improve Supplier OTTP•Managed successful implementation of RoHS material Project

•Managed a team of three Senior Procurement Engineers to meet site specific goals•Management responsibility for all new Project Introductions and Product Transfers•Continually delivering to tight cost and time deadlines•Responsibility for new Project Introductions and Product Transfers•Manage tender analysis, new contract negotiation and developing payment terms•Set up working agreements and various delivery initiatives•Utilised the offer of low cost manufacturing opportunities within Asia•Worked close with Design, Quality and Procurement to complete introductions within timeframe and budget

• Responsibility for price/contract negotiation on NPI's• Regular liaison and visits with worldwide suppliers• Auditing to both quality and commercial standards• Drive continued cost reductions and improved quality yields

• Additional responsibility for price/contract negotiation as well as supplier quality• Regular liaison and visits with worldwide suppliers• Auditing to both quality and commercial standards• Drive continued cost reductions and improved quality yields

• Responsible for supplier quality and communication with OKI’s Asian factories• Introduced new Corrective Action, Spare Parts and Compensation Procedures• Quarterly visits to OKI factories in Thailand and Japan to report on supplier quality

• Responsible for designing and editing PCB’s• Gained invaluable knowledge of PCB manufacture and high volume SMT assembly• Controlled PCB engineering using SPC quality monitoring driving to a TQM philosophy