Peter Mier Email & Phone Number

Full-time systems engineer of a small systems team managing 200 Windows IIS, SQL, Exchange and file and print servers at 18 primary sites with 99.9% up time. Deployed and managed 300+ remote sites connected via Cisco ASA as well as 1600+ end users. Worked closely with other IS teams such as help desk, developers, and digital media to resolve escalated issues.Senior resource for Exchange/Messaging including design, deployment, and maintenance of a 3-node CCR HA environment with 2-spam firewalls and redundant load balancing. Performed both on-premises Microsoft Exchange migrations from 2003-2007 & 2007-2013. Deployed Cisco Meraki Managed Security in preparation for SD-WAN as well as Meraki switching and Wi-Fi to three pilot sites as a move towards more cloud-based networking.Maintained and managed relationships and projects with multiple vendors and contractors when deadlines require additional assistance to meet goals

Houston, Texas Area

Integral member of support team providing tier 1-3 Windows server support for hundreds of managed services customer servers. Worked closely with customers to perform advanced maintenance, upgrades, and migrations in complex environments Built, configured, and QA complex customer orders to provided specifications. Led original initiative to logically and securely reorganize internal Active Directory structure, file systems, and messaging environment. Upgraded Exchange messaging environment to Windows 2003, deployed and configured SharePoint Portal Server and Live Communications Server to provide for much-improved document sharing and collaboration.Promoted to Information Systems team to directly administer and troubleshoot 116 internal business critical systems including messaging, HRIS, file/print, IIS/Apache, SQL, and incident management systems. Drafted and executed disaster recovery plans to ensure maximum availability.

Houston, Texas Area

Team lead at small IT department providing network support and administration to over 1000+ faculty and students. Daily responsibilities include file/print/application server configuration, monitoring, and repair, maintenance of the messaging environment, daily backups and restores, user account/group permissions maintenance, antivirus inoculation and definition updates.Recognized as the project leader to migrate multiple Windows NT 4.0 domains and existing Exchange 5.5 environment to a single Windows 2000 Active Directory forest running Exchange 2000. Designed/executed test plan and created migration timetable so that key tasks were performed after-hours or on weekends in order to minimize impact on end users. Successfully completed migration on schedule and with negligible disruption to production environment.Migrated 300+ workstations and notebooks from Windows 9x/ME/NT to Windows XP Professional. Performed BIOS updates and hardware upgrades as needed to bring all computers up to specification. Developed a custom installation/upgrade CD to automate installation of OS and school-specific applications and to maintain a consistent desktop image regardless of computer’s hardware configuration.

Monitored and administered Shell’s global trade floor operations systems. Assisted end-user and support groups to resolve escalated technical support issues in a timely manner, and recommend corrective actions as necessary. Created and maintained domain accounts, groups, Exchange mailboxes, RightFax accounts, file/folder permissions and remote access logins across the enterprise. Regularly audited to remove unused/unauthorized access or expired accounts. Provided support for terminal services/thin-client users as needed in a multi-server Citrix farm. Troubleshooted application errors, ICA client installation issues, and connectivity problems to remote and local users as needed.Directly supported corporate messaging environment consisting of clustered Microsoft Exchange 5.5 servers to over 1000 users.

Houston, Texas Area

Provided 3rd level network, application, and hardware support to Compaq’s Houston and remote manufacturing facilities (2000+ nodes). Set up and maintained Windows NT-based SQL servers, test servers, and drive duplication machines. Designed and executed software regression testing procedures to assure software deliverables performed properly when deployed to manufacturing site servers. Worked closely with software developers to manage and resolve application-related issues and recommend improvements. Responsible for the initial testing and execution of Windows NT 4.0/SQL 6.5 to Windows 2000/SQL 2000 migration project (200+ servers). Responsible for OS installation, BIOS/SSD upgrades, and data migration/restoration tasks. Assisted in the fine-tuning of Compaq SEPS software installation in order to facilitate and standardize future upgrades/installations at remote sites. Assisted in the development and implementation of a new gigabit-based network used to download diagnostics and end-user software to Compaq-manufactured personal computers, resulting in a 5-fold increase in throughput and performance.Developed a new workstation imaging/deployment plan which reduced the amount of time needed to generate workstations by 80%. Oversaw deployment to 1500+ workstations.Promoted from systems technician to network engineer in 2000.