Bright Pattern provides an enterprise contact center application with a Rich Contact Experience for blended multi-channel interactions. At the company core is a team of experts with a large volume of experience in contact centers, CRM and case management systems. The product is scalable, fault-tolerant, and based on modern technology. It is offered as a service but can be deployed in a private cloud.Solutions include: ACD, Dialer, IVR, Custom Reporting, Real Time Analytics, Call and Screen Recording, Quality Management, Chat, SMS, Email Queueing, SalesForce integration and a rich Mobile Application.Our interfaces are intuitive and written in HTML 5. Learn more at www.brightpattern.com.

Responsible for Enterprise Software and SaaS sales (Direct and Partner) in Maryland, Washington DC, Virginia and West Virginia. Specifically focused on contact center solutions, unified communications, and IP PBX designed to improve the customer experience.Specialties: Multi-Channel Contact Center solutions, cloud-based, premise-based, Unified Communications Solutions, network infrastructure, data center technologies, Call Center, Contact Center, VoIP, SIP, IP PBX, SaaS, CaaS, Customer Service Best Practices, Business Process Automation, Telecommunications

Handled business development and largest individual quota for their Enterprise software group. Was based in Reston Virginia specializing in assisting companies in the restoration and searching of large amounts of email communications and Microsoft Sharepoint data. This need is typically driven by a legal, compliance or investigative need. The company was also a major player in the Electronic Discovery and Legal Technologies space and is the largest Data Recovery company in the world.Specialties: Multi-Channel Contact Center solutions, cloud-based, premise-based, Unified Communications Solutions, network infrastructure, data center technologies, Call Center, Contact Center, VoIP, SIP, IP PBX, SaaS, CaaS, Customer Service Best Practices, Business Process Automation, Telecommunications

Conducted:►Needs and assessments for proprietary and customized software applications for Call Center, ACD, Telephone and Voicemail systems.►Sold telecom solutions in the Mid-Market Segment throughout the Northeastern United States. Worked collaboratively with technical staff to troubleshoot and remedy user problems and feature requests.►Gathered and compiled competitive data. Consulted with vendors and installed client base to increase sales revenue.►Effectively worked with cross functional teams to providing training and user support for end users in the government and private sectors.►Utilized written and verbal communication skills to conduct analyses and develop end user solutions.Specialties: Multi-Channel Contact Center solutions, cloud-based, premise-based, Unified Communications Solutions, network infrastructure, data center technologies, Call Center, Contact Center, VoIP, SIP, IP PBX, SaaS, CaaS, Customer Service Best Practices, Business Process Automation, Telecommunications