Peter Mirsky Email & Phone Number

Waltham, MA, US

Waltham, MA, US

• ★ Key Results: Project manage transition of 40 customers from legacy to next generation platform
• Manage enterprise accounts to ensure customer satisfaction, adoption, retention and growth
• Coordinate technical and product management resources to ensure customer use case fulfillment
• Advise customers on best practices to optimize the performance of customer facing applications
• Deliver ad hoc training & ongoing education of SaaS product to increase customer adoption of services
• Conduct Account Reviews to ensure customer business needs and service delivery are aligned

Victor, NY, US

Independent business development representative for energy broker.

Jacksonville, FL, US

• ★ Key Results: Increased adoption by 25% of premier $3 million account in 3 month period. Collaboration with the customer point of contact for delivery of global training sessions in line with specific customer needs.
• Managed enterprise accounts post sale ensuring customer satisfaction, increased adoption, renewal, and paving the way for account growth for big data sales, marketing and research SaaS business intelligence solution.
• Managed customer migrations to new generation platform accounting for technical, contractual and user experience variables.
• Delivered ongoing formal and ad hoc Saas platform education to customers.
• Quickly forged productive working relationships with team, key customer stakeholders and product users.
• Partnered with sales executives to execute account growth strategies.

Waltham, MA, US

• ★ Key Results: Drove adoption in customer base by targeting opportunities for service growth through training to user cases, data analysis, competitive benchmarks and other strategic approaches.
• Managed $4 million portfolio of web and mobile SaaS application performance management accounts post sale, ensuring customer satisfaction, renewal, product adoption and expansion.
• Advised customers on best practices to optimize performance of their web & mobile applications.
• Liaison between customers and internal functional groups to drive enhancements and respond to service issues.
• Delivered comprehensive demonstrations of SaaS platform to customers.
• Conducted quarterly business reviews to ensure customer business needs and service delivery were aligned.

London, GB

• Managed delivery to Fortune 100 audio and video business collaboration clients, ensuring client satisfaction, escalations and coordination of service improvement efforts.★ Key Results: Commanded global quality.
• Principal liaison between internal teams and clients. Advised executive client contacts on best practices for executing audio, web & video meetings.
• Delivered custom account reviews to executive contacts summarizing service metrics and value propositions.
• Developed Customer Service Plans, used as the ongoing reference of service parameters and responsibilities.
• Monitored client branded websites for quality and consistency in language, visual presentation and functionality.
• Managed client billing consolidation project, resulting in collection of $500K in overdue receivables.

Bryanston, Johannesburg, ZA

• Managed post sale ongoing relationship with 30+ LAN/WAN customers ensuring satisfaction, coordination of resources to meet client requests and execution of service improvement projects. ★ Key Results: Advocated on.
• Principal liaison between Global Operations Center management team and clients. Resolved operational, contractual and client satisfaction issues.
• Collaborated with engineering partner to present service metrics, performance, and recommendations to clients.
• Ensured renewal of $500,000 contract by negotiating for non-standard client deliverable on client's behalf.
• Prevented cancellation of $300,000 contract by coordinating effective response to a major service issue.
• Discovered unseen double billing issue through client audit, averting potential customer satisfaction issues.

• Served as client escalation point for operational, contractual and customer satisfaction issues. Managed alignment of maintenance resources, support issues and up-sold value-added managed services to existing customer.
• Partnered with 3rd party provider to deliver customer network security audit, resulting in $4,000 revenue.
• Spearheaded Y2K impact sales campaign, resulting in $15,000 revenue.
• Awardded 1999 Outstanding Contribution to Customer Service Group

• ★ Working as an independent contractor, I proactively approached company senior management to present marketing ideas which led to an offer to become the company's first official marketing manager.
• Created marketing and sales literature, newsletter, drove efforts to create website, managed trade show preparation, participation and follow up.

• Independently conceived, authored and published 72 page guide, “Lactose Free Foods: A Shopper’s Guide”, a unique consumer information product.★ Key Results: Implemented a no cost publicity campaign that resulted in.
• Established mail order company for receiving orders from marketing efforts and tracking results of various promotions.
• Achieved publicity in several national publications as a result of promotional efforts, resulting in several thousand dollars in mail order sales.
• Appeared on NBC network affiliate as a subject matter expert, resulting from publicity efforts.

B.A., Economics

Master Of Business Administration - Mba, Marketing