Peter Mirsky Email & Phone Number

Waltham, Ma, Us

Waltham, Ma, Us

★ Key Results: Project manage transition of 40 customers from legacy to next generation platform • Manage enterprise accounts to ensure customer satisfaction, adoption, retention and growth • Coordinate technical and product management resources to ensure customer use case fulfillment • Advise customers on best practices to optimize the performance of customer facing applications•Deliver ad hoc training & ongoing education of SaaS product to increase customer adoption of services• Conduct Account Reviews to ensure customer business needs and service delivery are aligned• Liaison between product management, support and engineering teams and customers

Victor, Ny, Us

Independent business development representative for energy broker.

Jacksonville, Fl, Us

★ Key Results: Increased adoption by 25% of premier $3 million account in 3 month period. Collaboration with the customer point of contact for delivery of global training sessions in line with specific customer needs was key in demonstrating value of the solution and driving increased use. • Managed enterprise accounts post sale ensuring customer satisfaction, increased adoption, renewal, and paving the way for account growth for big data sales, marketing and research SaaS business intelligence solution. • Managed customer migrations to new generation platform accounting for technical, contractual and user experience variables. • Delivered ongoing formal and ad hoc Saas platform education to customers.• Quickly forged productive working relationships with team, key customer stakeholders and product users.• Partnered with sales executives to execute account growth strategies.• Advocated for customer interests with internal teams to resolve technical issues.

Waltham, Ma, Us

★ Key Results: Drove adoption in customer base by targeting opportunities for service growth through training to user cases, data analysis, competitive benchmarks and other strategic approaches.• Managed $4 million portfolio of web and mobile SaaS application performance management accounts post sale, ensuring customer satisfaction, renewal, product adoption and expansion. • Advised customers on best practices to optimize performance of their web & mobile applications.• Liaison between customers and internal functional groups to drive enhancements and respond to service issues.• Delivered comprehensive demonstrations of SaaS platform to customers.• Conducted quarterly business reviews to ensure customer business needs and service delivery were aligned.• Achieved bonus objectives for 90%+ renewal rate and KPI activity indicators• Recruited high profile customers for participation in global product enhancement initiatives. • Increased service adoption in 40%+ of accounts through consultative approach to customers' evolving needs.

London, Gb

Managed delivery to Fortune 100 audio and video business collaboration clients, ensuring client satisfaction, escalations and coordination of service improvement efforts.★ Key Results: Commanded global quality improvement effort for a Fortune 100 client, resulting in a $1 million dollar at risk renewal. Project managed long term service improvement effort coordinating internal resources, communications, meetings and client advocacy efforts. • Principal liaison between internal teams and clients. Advised executive client contacts on best practices for executing audio, web & video meetings.• Delivered custom account reviews to executive contacts summarizing service metrics and value propositions. • Developed Customer Service Plans, used as the ongoing reference of service parameters and responsibilities.• Monitored client branded websites for quality and consistency in language, visual presentation and functionality. • Managed client billing consolidation project, resulting in collection of $500K in overdue receivables.

Bryanston, Johannesburg, Za

Managed post sale ongoing relationship with 30+ LAN/WAN customers ensuring satisfaction, coordination of resources to meet client requests and execution of service improvement projects. ★ Key Results: Advocated on behalf of a major customer for inclusion of a non-standard service deliverable critical to retaining revenue. Understanding of customer needs and attitude were key factors in negotiations with management that ensured $500,000 at risk renewal.• Principal liaison between Global Operations Center management team and clients. Resolved operational, contractual and client satisfaction issues. • Collaborated with engineering partner to present service metrics, performance, and recommendations to clients. • Ensured renewal of $500,000 contract by negotiating for non-standard client deliverable on client's behalf.• Prevented cancellation of $300,000 contract by coordinating effective response to a major service issue.• Discovered unseen double billing issue through client audit, averting potential customer satisfaction issues.

Served as client escalation point for operational, contractual and customer satisfaction issues. Managed alignment of maintenance resources, support issues and up-sold value-added managed services to existing customer base. ★ Key Accomplishment: Led effort to sell renewable maintenance, monitoring and customized services to client base, closing first $10,000 in new monitoring service revenue.• Partnered with 3rd party provider to deliver customer network security audit, resulting in $4,000 revenue. • Spearheaded Y2K impact sales campaign, resulting in $15,000 revenue.• Awardded 1999 Outstanding Contribution to Customer Service Group

★ Working as an independent contractor, I proactively approached company senior management to present marketing ideas which led to an offer to become the company's first official marketing manager. • Created marketing and sales literature, newsletter, drove efforts to create website, managed trade show preparation, participation and follow up.

Independently conceived, authored and published 72 page guide, “Lactose Free Foods: A Shopper’s Guide”, a unique consumer information product.★ Key Results: Implemented a no cost publicity campaign that resulted in product exposure in several national publications and $20,000 revenue.• Established mail order company for receiving orders from marketing efforts and tracking results of various promotions.• Achieved publicity in several national publications as a result of promotional efforts, resulting in several thousand dollars in mail order sales.• Appeared on NBC network affiliate as a subject matter expert, resulting from publicity efforts.

B.A., Economics

Master Of Business Administration - Mba, Marketing