Peter Murray Email & Phone Number

Seattle, WA, US

United States

• Responsible for spearheading the strategy and leading day-to-day enterprise operations for an outcome-focused occupational medicine clinic group focused on delivering health services for employers and employees and.
• Successfully led M&A and acquisition integrations resulting in five transactions, which added a total of 18 clinics to the group, positioning the organization as the 4th largest occupational medicine group in California.
• Established and built a Revenue Cycle Management (RCM) function supporting a 20-clinic group with workers' compensation, employer services, and urgent care service coding, billing, and collecting services
• Implemented and orchestrated the enhancement of the electronic health records (EHR) system including near real-time reporting and dashboarding, enabling the organization to successfully migrate five target EHR.

• Served as a trusted advisor to the CEO of a $2.5B publicly traded company, a strategic thought partner for nine senior executives advising on cross function delivery.
• Led transformation of 36-person Tier 1 and 2 technology and product support team accountable for addressing 3,500 monthly production support tickets resulting in a 60% reduction in average issue resolution time to 48.

Bellevue, Washington, United States

• Led business operations for a 650-person technology and product organization fostering operational excellence by leading transformation programs, developing metric-driven analysis and insights, and facilitating.
• Led product and technology organization transformation thesis contributing to successful exit and $2.5B public valuation.
• Created technology and product operating model developing portfolio performance objectives, a strategic execution framework, and governance model to foster a culture of transparency and accountability.
• Built and managed $60.5M bottom-up product and technology budget establishing financial models to manage total product cost of ownership, inform discretionary investment decisions, and improve portfolio performance.
• Directed a six-person, remote team of internal business operations strategists and analysts responsible for driving $10.8M in cross-functional technology cost reduction initiatives.
• Established company-wide process automation (BPA/RPA) program and operating model, sourcing, scoring, prioritizing, and developing automation opportunities, on track to realize $2.3M in annualized cost.

Bellevue, Washington, United States

• Developed and implemented portfolio management practice for a 740-person, global product and technology team, responsible for demand management, throughput and dependency management, and stakeholder communication.
• Generated $10M of annualized cash savings through right-sizing initiatives, organizational redesign, and reimagining the role of the PMO, transitioning from a project-based culture to one of autonomy and ownership.
• Conceived and implemented portfolio management practice to creatively align business, technology, and product strategies by developing a framework to house and cascade team-based objectives and KPIs.
• Partnered with accounting to define and implement a data-driven framework to easily capture and quantify initiative development costs, reinforce ROI-based decision-making, and improve capitalization and amortization.
• Led infrastructure team crafting a two-month recovery and technical debt remediation plan following a critical on-premise storage appliance failure, non-disruptively migrated 98% of revenue to the cloud.

Greater Seattle Area

• Chief of Staff to Chief Product & Technology Officer (CPO/CTO), responsible for maintaining a view of the entire product and technology portfolio, ensuring project alignment with business objectives to drive.
• Chaired technology modernization program to improve application stability comprised of seven cross-functional teams of 65 personnel and resourced with a $2.7M budget improving deployment methodologies, automating test.
• Coordinated a decentralized PMO with five program management directors supporting a team of 32 TPMs and scrum masters responsible for driving delivery of 100 concurrent technology and infrastructure projects.
• Partnered with CPO/CTO and the senior technology leadership team setting strategic priorities, creating systems and processes to streamline operations, coordinating cross-functional delivery, and preparing board-level.
• Led product portfolio management analyzing product strategy and metrics, maximizing investment decisions, and creating a centralized portfolio management process divesting 12 non-performant projects and $3.2M in expense.

Greater Seattle Area

• Led operations and product management for a SaaS-based mobile eCommerce and payments technology platform from ideation through revenue generation by defining long-term strategic priorities, creating operational.
• Developed and managed product strategy and vision, resulting in the launch of Minimum Viable Product (MVP) and $30M in processed client transactions.
• Recruited and built a lean, 10-member team creating a revolutionary eCommerce solution with innovative purchase experiences, increasing clients’ checkout conversion rates by 300%.

Greater Seattle Area

• Led operations and strategy for a direct-to-consumer food and beverage eCommerce client with $15M annual revenue, 160K annual online orders, and a 10K SKU in-house fulfillment operation managing eCommerce strategy.
• Developed a turnaround strategy using LEAN and led the team in continuous improvement initiatives and implementing company-wide operational efficiencies, decreasing annual operating expenses by 18%.
• Mentored 20-member team to align customer service and fulfillment operations with a customer-first ethos resulting in a 40% reduction in customer service support request volume.

Greater Seattle Area

Co-founded and built LifeCounts, an online personal financial management and account aggregation platform from inception through launch. Led operations, business development, product development, prototyping, marketing, and strategy, connecting to over 1,000 strategic financial institutions.

Clarksville, Tennessee Area

Developed, planned, and resourced operations for battalion of 811 soldiers; recommended for accelerated promotion to the rank of major, top five percent of peer group.

Iraq

Supervised and resourced 131 soldiers while conducting counter-insurgency operations in Iraq; rated best executive officer in the battalion, awarded Bronze Star Medal.

Clarksville, Tennessee Area

Led 38 soldiers on over 170 counter-insurgency combat patrols in Iraq; ranked top 10% of peers by the battalion commander.