Peter Mooers Email & Phone Number

Day to day operations and management of the light rail system.

Transporting people throughout the Twin Cities in a safe and efficient manner while maintaining high quality customer service standards.

Interpret and analyze incoming requests and inquiries for the compensation, licensing and client transition areas. This includes the calculation of commissions, continuing education credits for licenses, and instructions on how to acquire new and existing clients to expand advisers books of business.

Subcontracted through IBM, responsible for the development of regression testing artifacts and execution of regression testing for functional releases of a newly implemented, vendor packaged life insurance administration system. Co-Led a team to improve existing regression test processes and procedures. Recommended and implemented procedural enhancements.

Monitored the incoming life insurance business for 20-30 offices nationwide. Responsible for the organization of 250 individual life insurance cases. Utilized knowledge of life insurance processing to streamline and improve day to day processing. Efficiently placed business for agents and offices at 80% rate. Recognized for service awards multiple times by.

Responsible for addressing individual policy holders inquiries and requests including loans/withdrawals, ACH transfers, and payments. Efficiently processed correspondence requests from clients including distributions and form requests. Mentored incoming associates on all products and transactions. Left due to lack of advancement opportunity.

Provided leadership to team of technicians in service area. Scheduled appointments for clients and prepared estimates for repairs. Dispatched appropriate repair orders to technicians. Left due to lack of advancement opportunity.