Peter Mwangangi Mutemi Email & Phone Number

Nairobi County, Kenya

Responsible for leading JAML’s technology function in the innovation and implementation of revolutionary technological solutions to business problems for operational efficiency in line with the organization’s strategy.

Nairobi, Kenya

• Responsible for Driving adoption of the SRE approach and striking a functional balance between service operations and development efforts within a healthy progressive team. Growing the team’s capability by.
• Driving the adoption of SRE and DevOps practices to drive customer delight by lowering the Mean Time to Repair (MTTR), Mean Time to Detection (MTTD), and count of tickets raised to the Service Desk.
• Automating and continuously revamping the enterprise support channels for interfacing with the customers to promote a world-class support experience.
• Minimizing long-term toil like repetitive and reactive work through automation and enhanced efficiency while reducing the cost of failure.
• Managing the performance of services to clients as per agreed SLAs and ensuring that unplanned downtimes are eliminated and/or their impact reduced.
• Improving system reliability by building predictive and self-healing models to support the Cellulant ecosystem.

Nairobi, Kenya

• Responsible for defining and implementing Information Technology Service Management (ITSM) disciplines across the Cellulant group. This involves implementation and operation of the following functions: Service.
• Ensuring the optimal functioning of the overall service management function to ensure strict adherence to customer SLA expectations.
• Providing a single point of contact for service management (Incident, Problem and Change) across all technology operation functions to ensure SLA targets are met.
• Manage the performance of services to clients as per agreed contract and ensure that unplanned downtimes are eliminated and/or their impact reduced.
• Ensuring that service management policies, processes and procedures documentation is created, updated and maintained.
• Leading and facilitating implementation of new service management framework components/processes.

Nairobi, Kenya

• Provide 1st and 2nd level technical support to ensure efficient and effective operation of the SICPATRACE solution. Perform daily maintenance, troubleshooting tasks and provide technical support according to.
• Bash, Python, Perl and PHP scripting
• Setting up and managing Linux, VMWare and windows servers.
• IT support
• Application and System Administration - JBoss, Splunk
• Configuration Management tools – Puppet, Ansible, Jenkins, Chef

Nairobi, Kenya

- Setup and management of cloud resources on Amazon Web Services- Setup of infrastructure including servers, storage and network- Process mapping, defining user requirements and deployment of systems according to user requirements- Auditing and monitoring of infrastructure performance using tools such as Amazon Cloud Watch, Amazon Cloud Trail, Google.

Riverside, Nairobi

Ensure the security, availability and reliability of the Organization's IT Software and Hardware systems.

Hurlingham, Nairobi

• Designing and developing responsive dynamic websites (Joomla & Wordpress CMS)
• CMS Themes, Templates, and Component Design and Development.
• Developing custom Business Web Applications.
• Updating and upgrading existing websites
• Search Engine Optimization (SEO)
• Website Content Management

• Retrieving latest databases backups and obtaining their respective signoffs
• Extracting operational and reference masters for the databases
• Correcting and validating the masters according to defined business rules
• Obtaining and integrating delta data to the masters
• Creating and deploying Go-Live databases in the new system

Nairobi, Kenya

• Worked as first and second line support lines providing IT support to the Syngenta staff across the various sites in Kenya and Tanzania. - Responsible for the management of the SLAs (Service Level Agreements) of the.
• Contacting the customer to gather information regarding the problem faced.
• Troubleshooting the issue both onsite and remotely.
• Implementing and applying the relevant solution(s) accordingly.
• Observing and accessing the effectiveness of the solution implemented.
• Closing the issue after confirming customer satisfaction with the closure.

Nairobi

• My role was to facilitate smooth transition from the existing system to the incoming LeverEdge Sales and Distribution System. This involved:
• Sensitizing the users about the new system.
• Handling change management in order to promote user acceptance of the new system.
• Installation and configuration of the new system to client’s computers.
• System End user training and intensive care support.
• Compiling and sending the various reports as and when requested by the Command Center.

Nairobi, Kenya

- Diagnosis and repair of desktop machines- Service and maintenance of computers and printers- Hardware and Software Installation

Nairobi, Kenya

- Providing first line (onsite and remote) technical support to users on the use of ministry systems and other office automation systems- Computer repair and maintenance- Data recovery and backup- ICT equipment inspection- Preventive maintenance- Installation of programs and applications- Troubleshooting and solving LAN faults in the Afya House Building.

Nairobi, Kenya

- Diagnosis and repair of desktop machines- Service and maintenance of computers and printers- Hardware and Software Installation- In-house computer repairs

Bachelor Of Science (Bs), Computer Science

Activities and Societies: Volleyball, Football Undergraduate

Cisco, Ccna

Networking

Diploma, B2

French Diploma B2 Level (400 hours of learning)

Accounting, Cpa

Sections I & II

Kenya Certificate Of Secondary Education, Kcse, A-(Minus) 78/100

Activities and Societies: Student Leadership KCSE (A-Minus grade)

Kcpe, Kenya Certificate Of Primary Education, A (Constant) - 403 Marks Out Of Possible 500

Activities and Societies: Football & Volleyball Primary Education