Peter Napper Email & Phone Number

London, Gb

Back of house role in which upholding standards and smooth operations of the shop are the primary focus• Responsible for processing and organising deliveries of stock to the shop• Maintaining high standards and organisation in the stockroom, to ensure smooth operations of the shop and thus maximise revenue•Making sure the shop floor is topped up with replenishment stock as trade happens throughout the day•Handling online orders, packing and processing them to ensure they are… Show more Back of house role in which upholding standards and smooth operations of the shop are the primary focus• Responsible for processing and organising deliveries of stock to the shop• Maintaining high standards and organisation in the stockroom, to ensure smooth operations of the shop and thus maximise revenue•Making sure the shop floor is topped up with replenishment stock as trade happens throughout the day•Handling online orders, packing and processing them to ensure they are shipped to customers promptly •Clear and concise communication with the shop floor team• Handle transactions, refunds, and exchanges at till point, exercise vigilance to prevent card fraud and ensure profit protection Show less

Aston, Pennsylvania, United States

Self-managed instructor for multi-genre guitar students of all age ranges and abilities• Managed growing roster of students’ lesson schedules and payments• Developed and utilized keen customer service and business communication skills by accurately assessing needs of clients throughfriendly, warm, and attentive interaction with students and parents• Created online marketing and awareness campaign via all relevant and appropriate social media outlets (Twitter… Show more Self-managed instructor for multi-genre guitar students of all age ranges and abilities• Managed growing roster of students’ lesson schedules and payments• Developed and utilized keen customer service and business communication skills by accurately assessing needs of clients throughfriendly, warm, and attentive interaction with students and parents• Created online marketing and awareness campaign via all relevant and appropriate social media outlets (Twitter, Facebook,Instagram, YouTube)• Assisted and performed in live venue settings in New York City, Philadelphia, and Wilmington to promote the studio’s marketing, anddedication to the quality of education of its students Show less

Glen Mills, Pennsylvania, United States

Unloaded and broke down pallets of product from the delivery truck, stocked the product in the appropriate store location• Worked closely with fellow employees to ensure a safe and productive work environment, developed excellent teamwork skills• Developed great independent work skills in addition to team-based work, had certain aisles assigned to me alone• Learned work efficiency skills without cutting corners due to the amount of product to be stocked nightly

Philadelphia, Pennsylvania, United States

Handled phone orders/delivery person, focused on upholding company’s commitment to quality• Answered store phones and took orders with speed and professionalism• Delivered orders with safe, kind, and professional demeanour• Reported and resolved quality issues• Tracked all product and tip income for accurate, seamless cash reconciliation at the end of a shift

Glen Mills, Pennsylvania, United States

Leadership role in busy franchise restaurant serving businesses, students and local community• Responsible for restaurant opening and closing• Executed employee training based on corporate preparation protocol• Performed all aspects of restaurant operations including receiving product deliveries, preparing food, cleaning and upkeep, workingregister, maintaining a high level of customer service, and abiding by corporate protocol

Bachelor'S Degree, Music Performance, General, First-Class Honours

High School Diploma