• Assist the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manuals are strictly adhered to.• Assist the Executive Committee in identifying the training needs within each department.• Coordinate and monitor the Hotels’ Training Plan.• Plan and monitor the Hotels’ Training Budget.• Assist with the compilation of the hotel's / department's Departmental Operations Manuals.• Assist with the monitoring of departmental standards as defined in the Departmental Operations Manual.• Advise the Director of Human Resources of any new support material that would be beneficial to the hotel.• Develop departmental trainers, assign training responsibilities and meet with Departmental Trainers monthly.• Ensure maximum utilization of Departmental Trainers in each department.• Plan, implement and monitor, in conjunction with other members of the Human Resources Division both General/Core and Management Training:• Implement and monitor the company's "Training for your future" program, as well as the new People Brand programs.• Coordinate and monitor the HYATTRACK training programs the hotel.• Maintain close contact with local schools, hotel schools and universities.• Review the progress of the hotels’ Training Plan and make recommendations where necessary.• Assist the Directors of Human Resources with the compilation and implementation of all employee communications.• Monitor the performance of the Training Officers and the Language Trainer, ensuring that they are developed to their maximum potential and efficiency.• Assist in the building of an efficient team of employees through Multi Skilling, Multi-Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.• Ensure that all employees provide a courteous and professional service at all times.

• Set up the Training function for the hotel group• Evaluated training requirements for each division, consulting with department managers, HR and external resources.• Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.• Plan, implement and monitor, in conjunction with other members of the Human Resources Division both General/Core and Management Training courses.• Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments.• Determined potential of training program for future needs of organization.• Designed the hotel’s appraisal program, developed and implemented the “3 Phase Performance Management” process.• Researched new and latest techniques for possible inclusion into existing training process.• Established the RCR (Rapid Complaint Resolution) system aimed at complaint resolution and enhancement and delivery of quality service.• Established a Quality Monitoring evaluation methodology, including forms, and a feedback process. • Assisted Departments in the development of their operations manual and creation of Standards of Performance.• Assign resources, set timelines and deadlines, track projects and schedules. • Created and maintained all training templates. • Ensure communication among all parties • Lead the development of supervisors as quality coaches and act as their mentor in dealing with the challenges of developing front line staff. • Act as process analyst by identifying efficiency gains driven by training and quality initiatives. • Collaborate with all departments to provide for a continuous feedback loop related to desired competencies, and work processes.• Play a hands-on and visible role in each of the departments related to training and quality of each to assure standardization, communication, calibration, and consistency.

• Plan departmental/functional training budgets, forecast costs and delegate numbers as required by organizational planning and budgeting systems. • Assess relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed. • Stay informed as to relevant skill and qualifications levels required by staff for effective performance, and circulate requirements and relevant information to the organization as appropriate. • Produce organizational strategy and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary. • Organize training venues, logistics, transport, accommodation as required, to achieve efficient training attendance and delivery. • Plan and deliver training courses personally where necessary to compliment those provided externally or internally by others. • Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety, employment and equality laws. • Play a hands-on and visible role in each of the departments related to training and quality of each to assure standardization, communication, calibration, and consistency. • Enhance the current Quality Monitoring evaluation methodology, including forms, calibration, and feedback process. • Lead the development of a Quality Monitoring Definitions document. • Collaborate with, manager, support, and mentor the hotel’s trainers across all departments.• Manage the creation and maintenance of all training templates. • Lead the development of supervisors as quality coaches and act as their mentor in dealing with the challenges of developing front line staff. • Collaborate with all departments to provide for a continuous feedback loop related to desired competencies, and work processes.

• Assist the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manuals are strictly adhered to.• Assist the Executive Committee in identifying the training needs within each department.• Coordinate and monitor the Hotels’ Training Plan.• Plan and monitor the Hotels’ Training Budget.• Assist with the compilation of the hotel's / department's Departmental Operations Manuals.• Assist with the monitoring of departmental standards as defined in the Departmental Operations Manual.• Advise the Director of Human Resources of any new support material that would be beneficial to the hotel.• Develop departmental trainers, assign training responsibilities and meet with Departmental Trainers monthly.• Ensure maximum utilization of Departmental Trainers in each department.• Plan, implement and monitor, in conjunction with other members of the Human Resources Division both General/Core and Management Training:• Implement and monitor the company's "Training for your future" program, as well as the new People Brand programs.• Coordinate and monitor the HYATTRACK training programs the hotel.• Maintain close contact with local schools, hotel schools and universities.• Review the progress of the hotels’ Training Plan and make recommendations where necessary.• Assist the Directors of Human Resources with the compilation and implementation of all employee communications.• Monitor the performance of the Training Officers and the Language Trainer, ensuring that they are developed to their maximum potential and efficiency.• Assist in the building of an efficient team of employees through Multi Skilling, Multi-Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.• Ensure that all employees provide a courteous and professional service at all times.

• Assisted the Training Manager in the smooth and efficient running of the Training Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manuals are strictly adhered to.• Assisted in identifying the training needs within the hotel and each department.• Assisted in coordinating and monitoring of the Hotels’ Training Plan.• Worked within the limits of the Hotels’ Training Budget.• Assisted with the compilation of the hotel's / department's Departmental Operations Manuals.• Assisted with the monitoring of departmental standards as defined in the Departmental Operations Manual.• Ensured that the security and maintenance of the hotel's Training Room, Training Equipment and Materials were maintained at all times• Advised the Training Manager of any new support material that would be beneficial to the hotel.• Assisted in the training of the required number of Departmental Trainers for each department.• Liaised and assisted Departmental Trainers in running departmental training.• Assisted in planning, implementing and monitoring both General/Core Training programs.• Implemented and monitored the company's "Training for your future" program, as well as the People Brand programs.• Coordinated and monitored the HYATTRACK training programs.• Reviewed the progress of the hotels’ Training Plan and made recommendations where necessary.• Maintained the hotel’s training notice board.• Conducted the General Orientation for all new employees.• Responded to changes in the Human Resources Function as dictated by the industry, company or hotel.

• Assisted the Training Manager with the smooth and efficient operation of the Training Department, ensuring that all the policies and procedures are strictly adhered to.• Typed, took minutes and dictation, drafted letters, handled telephone calls, filed and traced correspondence.• Assisted with the preparation of training materials.• Recorded and monitored the use of the Training Rooms, Equipment and Materials.• Maintained and updated the Training Information Card for each employee.• Coordinated photographic assignments for training related activities.• Assisted with the implementation and upkeep of employee communications.

• Ensured proper control and administration of the Bell Desk.• Oversaw luggage service to ensure quick, efficient and personalized service.• Supervised the computer terminal function at the Bell desk.• Ensured proper manning of the Front entrance and Bell Desk at all times.• Briefed the team of daily activities and happenings in the hotel and in Dubai.• Compiled the duty roster for the department, including overtime and vacations.• Supervised the delivery of messages, faxes and parcels, ensuring minimum delay.• Met all arriving guests, ensuring that their needs are courteously attended to and that their luggage is swiftly sent to their rooms.• Ensured efficient and quick limousine service for guests.• Was aware of daily crew and group movements.• Maintained an accurate control and record of all luggage left in my charge, and that all the relevant information is entered in the log book.• Ensured that all Lobby postings were up to date.• Ensured that the hotel's driveway and main entrance was always clean and free of traffic at all times.• Ensured that the hotel flags were raised and lowered as required and were kept clean and in good condition.• Ensured that all employees reported for duty punctually wearing the correct uniform and name tag at all times.• Assisted in building of an efficient team of employees by taking an active interest in their welfare, safety and development.• Assisted and participated in the training of the employees ensuring that they have the necessary skills to perform efficiently.• Oversaw the employees within the department, ensuring that the correct standards and methods of service were maintained as stated in the Departmental Operations Manual.• Attended briefings and meetings as required by the Front Office Manager.• Responded to charges in the departmental function as dictated by the industry, company or hotel.