I'm an IT specialist dedicated to helping businesses navigate digital transformation, with a particular focus on CRM systems. At my current position I’ve guided over 100 CRM projects, working closely with clients to customize and implement solutions that enhance their operations. Collaborating with development and product teams, I ensure our system's development based on user feedback.My academic background in Business Informatics with a specialization in logistics and my previous work experiences with manufacturing companies have also provided me with a deep understanding of logistics and manufacturing systems. In my first internship, I participated in an ERP implementation project. I was involved in pre-implementation data migration, process modeling, and user training. This role gave me valuable insights into IT’s role in manufacturing processes.