Peter Neufeld

Peter Neufeld Email and Phone Number

Partner, Head of Customer, Innovation and Experience Design, Financial Services @ EY Studio+
London, GB
Peter Neufeld's Location
London, England, United Kingdom, United Kingdom
Peter Neufeld's Contact Details
About Peter Neufeld

I focus on Human-Centred Design, Innovation and Digital Transformation in regulated sectors with a primary emphasis on Financial Services here in the UK and Europe, as well as around the globe. Design and engineering will play a critical role in the next era of experience-led digital transformation as we focus on creating sustainable futures and financial wellbeing across markets, communities and businesses whilst re-imaging new avenues for growth and efficiency. I believe Human-Centred Design, founded on insight, creativity, and empathy, and powered by advanced technology, data and AI, has the potential, and the purpose, to transform society for the better. But it must be human-centred, accelerated by human insights, and navigated by ethical, human outcomes and benefits. Over the course of my career I have provided strategic insight, creative thinking, and reliable technology to some of the most successful businesses in the world. I have built digital agencies, through both organic growth and successful acquisitions, created global Human-Centred Design capabilities and established innovation centres to maturity and scale. My teams have delivered award winning solutions and digital transformations for start-ups, SMEs and the FTSE & Fortune 100 companies that have created new customers and measurable efficiencies in highly regulated regional and global financial services environments as well as other regulated sectors. Specialties: Executive business management and transformation influencer across the C-Suite and Board, experienced digital & CX executive, digital & CX board leadership, service design, user centered design champion, sustainable service design, emerging digital trend analyst, business management, branding & corporate identity, business strategy, innovation consulting, B2B and consumer engagement strategies, account management, creative direction, design management, usability research, user experience architecture and design, user research, user experience strategy, social media, mobile and interactive layer strategy, omnichannel strategy, big data strategy, AI, Generative AI, AI Strategy, NLP, NLG and immersive voice and chat, enterprise sales, operational efficiency, ethnographic research, wireframing, prototyping, incubation, agile methodology, user testing, personas, global project and product management, business development.

Peter Neufeld's Current Company Details
EY Studio+

Ey Studio+

View
Partner, Head of Customer, Innovation and Experience Design, Financial Services
London, GB
Website:
ey.com
Employees:
371494
Peter Neufeld Work Experience Details
  • Ey Studio+
    Partner, Head Of Customer, Innovation And Experience Design, Financial Services
    Ey Studio+
    London, Gb
  • Ey
    Partner, Head Of Customer, Innovation & Experience Design, Financial Services, Emeia
    Ey Jun 2022 - Present
    London, Gb
  • Ey
    Partner, Head Of Digital Cx, Innovation & Experience Design, Financial Services, Emeia
    Ey Jul 2016 - Present
    London, Gb
  • Ey
    Associate Partner, Digital Advisory, Emeia
    Ey Sep 2014 - Jun 2016
    London, Gb
    We are part of a global digital capability working arm-in-arm with the most successful financial services businesses in the world, creating new digital organisations, platforms, and solutions, that are human-centred, cost-effecient, technology-resilient, and innovation-leading in highly regulated environments. More and more our focus turns to delivering human-centred digital transformation programmes and capabilities with an ever increasing focus on delivering measurable, sustainable impacts and improvements to consumer financial well-being along side cost, risk and growth metrics.
  • Ey-Seren
    Partner, Board Member, Innovation, Digital, And Customer Experience For Financial Services, Ey-Seren
    Ey-Seren Jul 2016 - Present
    London, England, Gb
    I was part of the team that identified Seren as an acquisition target way back when and I was there to see it through to integration and beyond. Starting from a handful of research, design and innovation professionals in the UK we set the blueprint for the broader firm growing to over 20 studios, and through many acquisitions, building one of the world's largest teams of design consulting professionals. Today I sit on the board, set our strategic vision and lead our Financial Service portfolio and solutions. I also support our broader Design & Engineering strategy and lead our Design Led Innovation solution cross-sector globally. I am a profound believer in the power of human-centred design, powered by insight and empathy, to shape technology and change behaviour for the better, whilst reducing cost, enabling growth, and managing risk.
  • Emc
    Head Of Emc Digital Applications, Director, Europe, Middle East And Africa
    Emc Aug 2012 - Aug 2014
    Round Rock, Texas, Us
    I led the Digital Application division for EMC's Global Professional Services organization in Europe, Middle East and Africa. We worked with business leaders in a variety of industries to transform innovative opportunities in Digital, Big Data, Cloud, and Trust, through evolving digital channels, such as social and mobile, into high performance digital platforms that drove accelerated growth and efficiency.
  • Emc
    Digital Strategy Lead
    Emc Apr 2011 - Aug 2012
    Round Rock, Texas, Us
    I had the opportunity to participate in building a market leading digital practice with some exceptional, entrepreneurial consulting leaders whom I am lucky enough, through many permutations, to still work with today. We worked with innovative clients and built talented teams to develop 'what's next' solutions across industries. We delivered award-winning digital solutions that harnessed the opportunities of new digital media across Web, social and mobile. The results; accelerated growth and efficiency across our client portfolio.
  • Door3 Business Applications, Inc
    President & Co-Founder
    Door3 Business Applications, Inc Nov 2002 - Aug 2011
    New York, Ny, Us
    I founded DOOR3 Business Applications, Inc., with Alex Asianov in 2002. DOOR3 designs and builds interactive business applications that create new customers and efficiencies for clients. I helped grow the firm from a few freelancers into a significant design and technology agency servicing global enterprise clients.
  • Jumpsync
    Co-Founder
    Jumpsync Mar 2006 - May 2008
    I led a multidisciplinary start-up team to develop an innovative mobile application marketplace and collaboration platform for consumer and enterprise users across mobile devices, taking into account market limitations and the OEM's and MNO's active in market at the time. I developed the digital strategy, business plan and financial model, secured angel capital investment, managed the development of an active application prototype, and supported the business model through venture capital presentations.
  • Sapient
    Senior Associate User Experience, User Experience Lead
    Sapient 1999 - 2002
    Boston, Ma, Us
    I worked across a wide variety of user experience and technology roles while at Sapient with some of the most talented people I've ever met at a moment in time when the Web was up for anything. I developed presentation layer strategy, ran customer research activities, gathered requirements from client stakeholders and their customers, managed design, development and integration teams, managed third party vendors on globally distributed projects, defined best practices for mobile application development across retail and financial services, and developed some of the first enterprise mobile applications for two clients, Amelia in Brazil and Prudential.
  • Freelance Strategy, Research, Content And User Experience
    Independent Consultant
    Freelance Strategy, Research, Content And User Experience 1992 - 1998
    As an independent contractor I worked for a number of end clients, firms and agencies playing a variety of roles across strategy, design and technology and working on some really interesting projects while I pursued academic and creative interests. I learned a great deal and had the opportunity to work with some very talented people as the new digital landscape emerged. How do you optimise your page load time on Netscape? How can you create greater impact with Geocities? How do I get my 'table' based layout to bleed into the browser frame? Have you defined your Electronic Mail strategy? Very dangerous times ;)

Peter Neufeld Skills

User Experience Digital Strategy Strategy E Commerce Business Strategy Management Consulting Social Media Marketing Product Management Start Ups Content Strategy Business Development Information Architecture Mobile Devices Strategic Planning Leadership New Business Development User Centered Design Enterprise Software Mobile Applications Web Development Digital Marketing Mobile Strategy User Experience Design Digital Media Project Management Seo Integration B2b Program Management Creative Direction Web Design Usability Design Management Web Analytics Strategic Planning Facilitation Experience Design User Interface Thought Leadership User Interface Design Innovation Consulting Cloud Computing Strategic Partnerships Social Media International Project Management Global Product Management Social Media Strategy Interaction Design Software Development

Peter Neufeld Education Details

  • San Francisco State University
    San Francisco State University
    English

Frequently Asked Questions about Peter Neufeld

What company does Peter Neufeld work for?

Peter Neufeld works for Ey Studio+

What is Peter Neufeld's role at the current company?

Peter Neufeld's current role is Partner, Head of Customer, Innovation and Experience Design, Financial Services.

What is Peter Neufeld's email address?

Peter Neufeld's email address is pe****@****inc.com

What is Peter Neufeld's direct phone number?

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What schools did Peter Neufeld attend?

Peter Neufeld attended San Francisco State University.

What are some of Peter Neufeld's interests?

Peter Neufeld has interest in Technology, Art, Health, Children, Education, Environment, Science And Technology, Human Rights, Civil Rights And Social Action, Literature.

What skills is Peter Neufeld known for?

Peter Neufeld has skills like User Experience, Digital Strategy, Strategy, E Commerce, Business Strategy, Management, Consulting, Social Media Marketing, Product Management, Start Ups, Content Strategy, Business Development.

Who are Peter Neufeld's colleagues?

Peter Neufeld's colleagues are Olivia Evans, Emily Sanford, Paarth Saarthi Tyagi, Guillermo Quesada, Ellis Owen, Fabián Sepúlveda Ávila, Arshitha P K.

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