Peter Newman Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

A joint venture between myself and Get Funds (Pty) LTD, a specialist consulting firm offering a range of funding lines including short term working capital and merchant cash advance. The JV has entered into multiple merchant sales collaboration agreements with certified card acceptance Payment Service Providers (PSP's) and Independent Sales Organisations (ISO's) in cross sell initiatives in addition to introducing new merchant sales to our collaboration partners via the consistent and ongoing source of warm leads originated via the Get Funds daily sales and marketing activities.

Johannesburg Area, South Africa

Family Business purchased in 2017. Carpet and upholstery cleaning businesses specialising in Persians / Pacos and other high value carpets.

Johannesburg Area, South Africa

Country Director and General Manager: First Data Merchant Solutions South Africa.Initial responsibility was the setup of the First Data Acquiring Solution including the local Team and build / implementation of a market penetration strategy to drive sales and product into the South African market.This included the development of Partnership Solutions for PSP's, Integrators and sign up strategic processing agreements to benefit and grow the business.Successes to date include having successfully set up the South African Acquiring business and implementation of the market penetration strategy. Albeit off a small base month on month growth is significant and revenues have grown rapidly off an all but static expense line which is sustainable for the balance of the year. On the back of a processing deal landed, generating strong sustainable click fee income for the mid to long term, the MSC based merchant side of the business is establishing it's grip on the SME segment of the market against a meaningful and growing pipeline of new prospects.A number of strategic agreements have been signed with key strategic Payment Providers, Banking Partners and Vendors to maximise a foothold in the market in addition to establishing a sound base for significant growth in 2016.On the back of a sound International Corporate strategic planning, leading edge world class processing platforms the South African business is well positioned to achieving it's planned place as a significant payment solutions provider in the market.

Johannesburg

Responsibilities and Duties consisted of the following:• Manage strategic direction of 7 African Countries where Standard Bank Africa currently acquire (excluding South Africa)• Increase the Acquiring footprint in Africa through roll-out to new countries• Develop and assist with implementation of sales strategies adapted to each of the unique markets in each country• Via a matrix structure, manage the Acquiring Representatives in each of the Countries• Provide guidance and skills transfer to representatives in each country• Manage the acquiring financial models for each country• Increase Sales Turnover, merchant footprint and NIR across all acquired countries Achievements• Overall sales turnover increased by 78% year on year• NIR increase of 58% year on year• Operating expenses down 52% year on year• Overall move from a loss situation into a positive profit after tax

Johnannesburg

Responsibilities and Duties consisted of the following:• End to end management of card operations across all African countries where Standard Bank Africa has a card issuing and acquiring presence.• Primary focus for 2010 was the clear out of the suspense accounts and put together a sustainable operating model for Card Africa going forward • Areas of responsibilities included: Management of Regional Offices in South Africa, Kenya and Ghana, Client Contact Centers, Fraud, Business Development and Implementation, Card Production, Clearing & Settlement, Chargebacks and Disputes, SLA Management and Incident ManagementAchievements• Clearing backlog of un-reconciled items across 80 suspense accounts in 8 countries• Bringing to book unaccounted for revenues dating back as far as 2008• Rolled out and managed Service Level Agreements to all Countries serviced and achieved an average SLA achievement rate of 94% against a targeted rate of 90%• Recovery of substantial values in Association penalties

Johannesburg

Responsibilities and Duties consisted of the following:• Control of all operational aspects of card acquiring including the capture, system maintenance, after sales servicing and retention of the merchant base.• Relationship management with key corporate accounts.• Servicing the merchant base using a segmented service offering methodology in accordance to revenue streams derived from each segment• Retention activities through use of on- boarding, reactive, pro-active, escalation and win back activities based on best practice.• Use of management information to predict merchant behavior such as closure triggers or rate requests• Identification of new revenue opportunities from the existing base, new sales and reduction of fee leakage• Control of the chargeback and disputes environment processing +- 230 000 chargeback / voucher requests and 35 000 disputes per annum.• Management and stock control of 45 000 point of sale devices both in a warehouse and those deployed in the market.• Existing base serviced: 34 000 Master / Visa Merchants & 94 000 American Express Merchants• Represent Nedbank Ltd on the Card PCH Committee, Clearing and Settlement Rules Sub Committee and the Chargeback Sub CommitteeAchievements• Recovery of the Chargeback and Disputes area of 28000 out of time items.• Designed and implemented workflow tool facilitating the processing of both Disputes and Chargebacks allowing for same day processing.• October / November 2008 seconded to American Express Middle East (Bahrain) to assist with problems being experienced in the ES Operations environment and chargebacks. Succeeded in bring the area back under control, recovered US$1.6 Million, coached staff and designed a workflow tool to facilitate faster and more accurate chargeback processing• Implementation of a full relationship-marketing model• Operational implementation of new CAMS systems and post implementation recovery

Johannesburg

Management of a 60 seat Call Center and Service Unit facilitating all American Express non face to face client interface delivering to 140 000 cardholders.Value-add services and process enhancements to facilitate cost reductions.Achievements:100% American Express International Service Measures obtained against cost reductions of 17 Agents / staff

Johannesburg

Responsibilities:Corporate Retention / New Business DevelopmentVendor ManagementAchievements:New business turnover of R680 Million bought to book for the 2001 bookyear.Total business written from September 2000 – December 2002 exceeded R1, 6 Billion generating revenue of R40 Million per annum

Johannesburg

EDS Card Processing Center was responsible for the processing of all the Standard Bank of South Africa Credit and Debit Card transactions. This included electronic processing, back office maintenance as well as customer interface through the medium of a number of Call Centers. Merchant Services was responsible for Standard Bank Merchant interface via an 18 seat Call Center backed up by a Support and System Maintenance area.In addition an Executive Corporate Help Desk fell within the area with responsibilities of servicing the Head Offices of major Fuel, Retail & Travel Clients of SBSA Card Division.Responsibilities:Overall responsibility for the area reporting direct to the Operations Director, together with maintenance of the relationship with SBSA Acquiring. This relationship included Director Card Division, Director Acquiring, a number of Head Office Line Managers.Maintenance of relationships with key Corporate Merchants Head Offices This included dispute resolution, new systems and procedures done in conjunction with EDS IT and SBSA Relationship Managers. Maintenance of relationships with non-corporate Merchants in terms of day-to-day dealings and interfaces.Daily liaison with EDS IT Department in terms of system issue resolution, sign off of all tests, system implementations or amendments to the existing Merchant Accounting and Distribution systems. Daily management of 55 staff, 4 Supervisors and three Line Mangers.Service Level management for the entire account

Johannesburg

Responsible for all Card Processing Operations of EDS Africa: Accounting Interchange Settlement Embossing Chargeback’s Management of the overall operational areas reporting direct to the Account Director together with Service Level management and Client Relationship management.Career Achievements (EDS):Implementation of new IT MAS system from an operational point of view with minimal losses due to system failure.Bringing the SBSA General Ledger back into balance after the system implementation impacted the ability to balance.Reduction of daily queries on hand from 980 to 15 within six months at the same time reducing headcount by 23 without the loss of a single service level.Achieving a Call Center average speed to answer of sub 10 seconds with an abandonment rate of not more than 5% whilst reducing the number of available seats from 18 to 8.Implementation of an “In House” tracking system with the ability to track individual productivity together with remote logging by SBSA Customers.

Johannesburg

Full managerial control of Sandton Branch servicing retail and business banking customers in terms of day-to-day banking requirements.Assessment and approving of advances including overdraft facilities, installment credit and home loans.Offering of investment advice, short and long term to customers. Daily control of customer facilities including those over limit and applying corrective action to protect the BankRisk management of cash on hand, controls and all lending facilities. Responsibility for branch profitability and growth in both the asset and liability aspects of the balance sheet.

Midrand

Full managerial control of Midrand Branch servicing retail and business banking customers in terms of day-to-day banking requirements.Assessment and approving of advances including overdraft facilities, installment credit and home loans.Offering of investment advice, short and long term to customers. Daily control of customer facilities including those over limit and applying corrective action to protect the BankRisk management of cash on hand, controls and all lending facilities. Responsibility for branch profitability and growth in both the asset and liability aspects of the balance sheet.

Master Of Business Administration, Business/Commerce, General, 71%

H Dip Business Management, General Business Management