Visitor Experience Manager
Kew, England, United Kingdom
As Visitor Experience Manager at The National Archives, I was tasked with training, encouraging, and leading my Visitor Experience team to deliver exceptional customer service and foster positive visitor engagement.I supported and managed my team in various duties, including exhibition invigilation, commercial tours delivery, event coordination, retail and ticketing support, family activities, and daily programming. I maintained operational best practices related to health and safety, safeguarding, security, and welfare.With over a decade of experience in visitor services, I had the privilege of safeguarding some of the world's most prestigious institutions and invaluable artifacts. Demonstrating a commitment to ensuring the safety of employees and visitors, I upheld strict security protocols while providing exceptional visitor care to diverse international audiences.My skills included proficiency in SharePoint, communication training, attention to detail, team building, problem-solving, and event management. I excelled in line management, training and development (HR), and showcased adaptability in dynamic situations.Proficient in Microsoft Excel and Office, I successfully managed exhibition staffing, honed interpersonal skills, built strong relationships, and managed time effectively. I played a pivotal role in recruiting and training, contributing to the development of a highly skilled and motivated team.With expertise in public speaking and duty management, I orchestrated operations with a focus on visitor management, customer satisfaction, and teamwork. My background in cultural heritage and museums underscored my dedication to preserving and showcasing historical treasures.
