Driving leader of cutting-edge LLM and Gen AI technologies for digital assistant tech stacks and quality test harnesses for global applications. Cross-org cross-team collaboration with scientists, product, and engineering leaders for quality evolution of LLM prompts/models and efficiencies. Quality manager for 27+ new Alexa device launches, including 400+ Alexa lab devices consumed by 3 test frameworks for 500k executions annually, raising the quality bar for voice/graphic user interfaces (VUI/GUI), mobile app, device firmware/software, and hundreds of back-end/cloud services.

Primary QA engineer for roughly 20 back-end services, including asynchronous flows, APIs, and alerting. Headed cross-team collaborative efforts for org-wide solutions for enhanced data integrity, consistency, reliability and simplicity. Decreased team backlog and increased team focus-time by revising ticketing reviews and workflows. Compiled regular analytics to document team performance and direct future decisions. Technologies included Java, Spring, AWS, Adobe Analytics, Jira, AppDynamics, Swagger, Clicktale, and SauceLabs.

Built Azure-based mobile device management (MDM) software that bridges the gap between on-premises, System Control Configuration Manager (SCCM) and its cloud-based counterpart, Intune. Enhanced team agility by automating the development and regression testing processes across numerous services and interfaces. Wrote customer acceptance criteria (UACs) and translated them into comprehensive test plans. Managed offshore testing teams. Technologies included Azure, Visual Studio, Windows Server, Exchange Server, SharePoint, Team Foundation Server, Test Manager, Product Studio, C#, C++, Android, iOS, Hyper-V, and PowerShell.

Created superior software and customer satisfaction via Agile methodology on international Java applications in 18 languages and 48 countries. Primary focus on Java and C# test automation of back end web services and UI driven tests via Selenium Webdriver. Testing included black box, white box, unit, integration, functional, system, sanity, regression, unit, acceptance, load, stress, performance, benchmark and usability testing. Leveraged tools such as Selenium, Jira, LoadRunner, JMeter, Enterprise Tester, Mulesoft, Toad, SQL, Bitbucket (formerly Stash), Splunk, and AppDynamics. Also functioned as project manager scrum backup and Jira administrator.

Performed roles with business intelligence, asset management, customer relations, hiring, coaching, strategic planning, quality assurance, data analysis, risk management, service workflow development, service level agreement (SLA) adherence, Agile methodology, technology training, vendor relations, regulatory compliance, auditing, key metrics reporting, financial review, data presentation, marketing, inventory tracking, project management, software deployment, hardware repair, technical support (iOS, Android, Win), remote device management (Apple DEP/MDM, LANDesk, Altiris, TeamViewer, Spiceworks), coding (Java, C++), knowledge base moderation (Confluence), incident management (Jira).Provided information technology solutions within SLA timelines for over 2,000 customers. Improved preventative maintenance efficiency by over 300% using data analysis and reporting. Directed team of 35 IT analysts via coaching, performance reviews, QA metrics, and compensation. Performed general Agile methodology practices, project management and systems support. Coordinated with development, engineering, server, network, database, vendor and business teams.

Conducted experiments for addiction research by performing in-vitro GABA and dopamine patch clamp experiments utilizing spontaneous and stimulated neuronal firing, primarily in the ventral tegmantal area (VTA) of the midbrain. Responsibilities included drug preparation, data creation and analysis, and grant proposal writing. Awarded grant for research titled "Effects of Nicotine on Plasticity in Glutamate Neurotransmission to Midbrain GABA Neurons". Presented research findings at multiple conferences.

Healthcare community clinic for those in extreme poverty. Acted as executive director during healthcare operations or board meetings as needed. Involved operations included volunteer staffing, training, partner networking, supply management, policy and procedure development, marketing, electronic medical record (EMR) evaluation, report generation and analysis, legal compliance and patient satisfaction levels. Provided IT support and project planning for transition to electronic medical records. Represented clinic with board members from United Way, Intermountain Healthcare, BYU, the LDS Church, Community Health Connect and the Utah Department of Health.

Largest club on campus with hundreds of active members. Doubled both fundraising and events which primarily consisted of healthcare administrators, physicians, and related organizations. Increased marketing and adapted to needs of around 1,000 students to increase weekly attendance by over 400%. Created new networks of administrators, physicians, members and volunteers. Coordinated yearly catered banquet. Directed creation of new website and mentoring programs.

Conducted financial reviews, forecasts and finance management for group of 180 people serving multiple year ecclesiastical missions. Increased security, developed budgetary forms, and provided financial instruction and conference training. Gained regional recognition for new record keeping and monetary efficiency. Designated as office manager overseeing supplies, housing, and organizational operations. Oversaw pilot testing and review of new international software for managing team organization, housing, automobile fleets, and finances. Supervised internal and external compliance with real estate, bank interactions and internal audits.

Managed multi-million dollar portfolio, financial account analysis and advising, institutional and legal compliance, team referrals, and marketing. Achieved top metrics at district level, obtaining security licenses 7 and 66. Managed solutions for around 600 customer portfolios with excess of $10 million in assets.

Oversaw store administration, customer service, metrics reporting, data analysis, strategic planning, human resources, technology inventory. Performed home and auto sales and installations.