Developed code customization requirements for clients using .Net/C# this included custom mapping between the ERP and Koerber’s software as well as implementing custom logic for processing ordersMain contact on the support team for all integration issues that came inAssisted Sales with creating presentations supplying technical advise as to the functionality of the Koerber integration and what changes can be made to support the client’s business needsWorked with a variety of ERPs to both diagnose issues and add customizations to the integration between Koerber’s software and the ERP software (SAP, SAGE, NetSuite) Diagnosed connectivity problems with the SOAP webservice calls as well as reviewed the data passed to verify the accuracy of the dataWorked with Suitescript and saved searches in NetSuite to verify the functionality of the integrationDebugged issues though SQL confirming when and how data was getting passed to Koerber’s application as well as creating new mapping for the integration to use Worked with the SAP DIAPI interface to integrate Koerbers software Lead meetings with clients to gather functional requirements for customizations Collaborated effectively with colleagues, clients and other stakeholders for the clients to identify problems, analyze key information to detect the source of the issues and propose solutions to solve and prevent the same issue from recurringSkilled at prioritization of workload providing an efficient support experience to clients Prompt attention to site down incidents, allowing clients to resume business activities promptly after major issues including servers getting wiped, configuration changes with the servers and user created data issuesAided clients by proactively creating documentation and help desk articles to give reusable guides for solving repeated issuesSupported clients across multiple time zones, requiring flexibility and ability to continue researching client issues without client interaction

▪ Provided front line supported for Ontario Power Generation▪ Fixed bugs in custom applications▪ Assisted in upgrading hydro sites with new servers for SQL, historians and customapplications▪ Create automated test programs and test documents to speed up testing and accuracyof the results