Project Manager
CurrentLead and support several digital transformation and IT projects, including the website redesign project for a Car dealership which helped the business increase user engagement by 50% and decreased bounce rates by 40% within the first three months post-launch.Responsibilities• Develop detailed project plans Microsoft Project and Agile methodologies, including identifying critical path tasks, dependencies, milestones, tasks, and timelines, ensuring alignment with business goals and client expectations• Conduct thorough needs assessment (Document Analysis, Root Cause Analysis) to identify stakeholder pain points and challenges and coordinate requirements gathering through Surveys, Questionnaires, Interviews, & Focus Groups• Facilitated cross-functional collaboration between development, QA, design, and product management teams, achieved a 25% decrease in feature delivery cycle time and a 15% increase in customer satisfaction• Utilised user story mapping, acceptance criteria definition, and story point estimation techniques to prioritise product backlog items & deliver high-value features that meet customer needs & expectations, increased satisfaction by 15%• Successfully manage project budgets, achieved cost savings to the tune of £18,000 on a client’s e-commerce portal project through efficient resource allocation and vendor negotiation, while delivering all project objectives on time• Employ tools such as Lucidchart, draw.io, Enterprise Architect to create visual diagrams, flow diagrams, wireframes, and technical specifications, ensuring clarity and alignment across project teams• Led product backlog management for a software development project, conducted customer journey mapping exercises to identify pain points and implemented user interface improvements• Implemented ERP software performance optimisation, which resulted in a 30% improvement in software loading speed, improved higher user satisfaction rating of 94% and increased adoption rate of 98%