Pete Robie

Pete Robie Email and Phone Number

Support Executive
Pete Robie's Location
Buckeye, Arizona, United States, United States
Pete Robie's Contact Details
About Pete Robie

I am an accomplished Business and Operations professional with an outstanding track record of managing support and services in the technology industry. My success is achieved by strategic focus with a background of building and optimizing support operations, which result in extreme customer satisfaction.I enjoy creating an environment that empowers the teams to be creative and provide the best possible customer satisfaction. My Specialties include:* Customer Support * Call Center Operations * Customer Relationship Management * Customer Satisfaction * Acquisition Integration * Project Management * Vendor Management* Outsourcing Managed Services * Financial AnalysisI believe its never to late to change and a team is what you make it. I am committed to applying my talents to guide an organization to success and to help customers succeed.

Pete Robie's Current Company Details

Support Executive
Pete Robie Work Experience Details
  • Meridianlink
    Senior Vice President
    Meridianlink Feb 2021 - Feb 2024
    Costa Mesa, Ca, Us
    View
  • Alteryx
    Vice President Global Support
    Alteryx Jun 2018 - Mar 2020
    Irvine, California, Us
    Built global support infrastructureStandardized call handling process for Follow-The-Sun supportIntegrated knowledgebase using KCS certified procedure into Call Managment SystemStandardized all procedures for Customer Satisfaction, Loyalty and Experience Staffed global centers to support multiple languages and time zones
    View
  • Syncsort
    Sr. V.P. Global Support
    Syncsort Aug 2017 - Jun 2018
    Consolidated multiple call managment systems into standardized systemIntegrated knowledgebase int system using KCS methodology Developed cross-training program to take advantage of technical expertise within the support organization
  • Vision Solutions
    Sr. V.P. Customercare
    Vision Solutions 2001 - Jun 2018
    Irvine, Ca, Us
    Senior Vice President of CustomerCare Achieved 99% customer satisfaction and 95% Net Promoter Score (NPS), which enabled the maintenance business to grow from $800K to $100M in annual revenue.Recognized as the 2017 IT Support Team of the Year gold winner as awarded by the Network Products Guide for CustomerCare.Successfully integrated 3 major companies acquired by Vision Solutions. This included all aspects of the operation from systems to staff.Virtualized StaffVice President of CustomerCare & Professional Services 2005-2010Evaluated and aligned existing staff to their skill sets, recruited and trained additional staff to support new objectives, and improved efficiency by implementing streamlined, technology-based processes.Established services offerings for Professional services.Implemented scheduling and delivery of customer services in both the SMB (Small to Medium) and Enterprise Business.Vice President of CustomerCare and Sustaining Engineering 2001-2005Responsible for all daily operations within the support center. This includes all aspects of staffing, maintaining and improving customer satisfaction ratings, and corporate communication of customer satisfaction issues.Redesigned telephone system and Call Management System to track and develop historical information for support and product issues.Developed e-Support site for customer call reporting and knowledgbase.Developed process for Service Pack Releases.Developed event and annual survey’s to track customer satisfaction ratings.Increased maintenance revenue by 30% by creating support offerings to fit the needs of the customers.Maintained a 95% retention rate of maintenance contracts.Successfully implemented the Service Capability & Performance (SCP) Support Standard certification 4 straight years as audited by Service Strategies Corporation. Increased the total certification index score each year
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  • Filenet
    Director Customer Support
    Filenet 1984 - 2001
    Director of North American Response Center 1999-2001Responsible for all daily operations within the support Center. This includes all aspects of staffing, maintaining and improving customer satisfaction ratings, corporate communication of customer satisfaction issues.Obtained SCP certification for Support Centers in Dublin and North America for 2000/2001Director European Support Center, Dublin Ireland 1998-1999Fourteen-month assignment in Dublin. Staffed European Support Center with multi language engineers to service European & South African install base.Equipped center with tools required to manage calls i.e., Call Link, ScopusManaged staff to perform World Class support, training, general customer satisfaction skills, and call managementManager International Technical Support 1993-1989Manage second level technical support group for subsidiaries’ remote and onsite support.Management of customer support agreements for Latin America, Middle East and Asia/Pacific.WW Technical Integration and Product Support 1989-1993Responsible for service planning of all new products. This included complete preparation of the service organization from training to pricing.Responsible for third party hardware relationship, second level training, and escalation procedures.International Technical Specialist 1984-1989Responsible for the initial installation and technical success of the FileNet system.Onsite support in all countries around the world.

Pete Robie Skills

Enterprise Software High Availability Cloud Computing Salesforce.com Saas Disaster Recovery Replication

Pete Robie Education Details

  • Devry University Phoenix, Az
    Devry University Phoenix, Az
    Computer Science
  • Lassen Community College
    Lassen Community College
    Wildland/Forest Firefighting And Investigation

Frequently Asked Questions about Pete Robie

What is Pete Robie's role at the current company?

Pete Robie's current role is Support Executive.

What is Pete Robie's email address?

Pete Robie's email address is pr****@****ons.com

What is Pete Robie's direct phone number?

Pete Robie's direct phone number is +150725*****

What schools did Pete Robie attend?

Pete Robie attended Devry University Phoenix, Az, Lassen Community College.

What skills is Pete Robie known for?

Pete Robie has skills like Enterprise Software, High Availability, Cloud Computing, Salesforce.com, Saas, Disaster Recovery, Replication.

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