Peter Owen, Mba Email & Phone Number

Memphis, Tennessee, United States

Collierville, Tennessee, United States

• Directed design and development of global analytics environment by hosting design thinking workshop with VP and 5 Directors and collaborating with team and 350 staff, resulting in 35% efficiency increase for +350 users.
• Innovated, built, and implemented workforce optimization product analyzing 300+ positions by conducting interviews with over 40 executives to gather business requirements and removing barriers, generating $1MM in labor.
• Oversaw Agile transformation by leading cross-functional team of 13 through ensuring proper support and facilitating technical training to transition resources, increasing team velocity by 30% and reducing.
• Optimized internal processes by retiring 2 legacy systems with +600 users, leading to saving $150k year-over-year, and negotiated vendor contracts to reduce spending by 40% while maintaining most critical feature.
• Established and managed vendor relationship and 9 new staff by listening to understand deeply, communicating openly, being consistent, showing appreciation, seeking and giving feedback, and modeling, achieving 100%.

Collierville, TN

• Initiated and guided proactive, cross-organizational team during peak seasons, leading to reducing customer outage hours by 2000+ and decreased customer incidents by 57%+.
• Drove strategic product rationalization as owner, decommissioning over 10 legacy products to achieve $1MM cost savings. Reduced incoming product operations support calls by 10% YoY generating $300k+ cost savings.
• Facilitated 12-person product management team transition during uncertain times by focusing on team mental and physical health, coordinating with staff, and providing resources, increasing engagement by 11% with 100%.

Collierville, Tennessee, United States

• Worked with cross-functional teams to build and release API product, including leading global UAT uncovering 400+ defects/enhancements resulting in accelerated customer adoption, faster legacy system retirement, saving.
• Increased efficiency by 25% by building global center of excellence to share product training, support articles, and documentation with 550+ global team, while saving +500 downtime hours through training and.
• Created and implemented global support model for over $15MM year-over-year white glove customers, resulting in 33% more coverage and increased customer satisfaction.

Collierville, Tennessee, United States

• Served as technical account manager for 100 accounts with +$4.7B in revenue, and implemented proactive monitoring utility for +85 customers, reducing customer production outages by +95%, achieving FedEx 5 Star Award.
• Maximized cost savings by leading Salesforce knowledge implementation and migration, generating over $750k savings across 3 years, and saved over $500k for removing feature that customers were unlikely to use.

Collierville, Tennessee, United States

• Managed 2 knowledge base systems for 13+ products and created 100+ articles, empowering helpdesk to resolve issues 17% faster and enhancing customer experience.
• Consulted with over $15MM revenue per year customers on 5 FedEx automation products by investigating needs and implementing strategies resulting in 11% increased uptime.

Master Of Business Administration - Mba

Bachelor'S Degree, Mathematics And Computer Science