Peter Papadopoulos Email & Phone Number

Whitby, ON, CA

Whitby

• Spearheaded the management of dTIMS Inspect product backlog, delivering enhancements that aligned with market demands and organizational objectives.
• Conducted client discovery sessions to gather current and future state requirements, ensuring alignment with product design and development.
• Defined user personas to deepen understanding of user goals and pain-points, informing product enhancement strategies.
• Led the successful release of product updates, providing comprehensive release notes and knowledge base articles to enhance client and user comprehension.
• Supported business development and support teams through cross-functional release readiness meetings, ensuring alignment with market needs.

• Achieved a 15% increase in new client subscriptions by implementing strategies to enhance customer engagement and optimize sales and support resources, driving revenue growth and market expansion.
• Defined a comprehensive product vision and roadmap to seamlessly integrate disparate products into a unified platform solution, leveraging API-driven development to enhance interoperability and functionality.
• Successfully orchestrated the delivery of OEM networking management integration with a prominent managed service provider (MSP), leading cross-functional teams and effectively communicating user needs to stakeholders.

Whitby

• Orchestrated the end-to-end delivery of channel incentive solutions within the 360Insights Channel Success Platform, from conceptualization to implementation, driving increased engagement and revenue generation.
• Led cross-functional teams in supporting strategic development initiatives and coordinating releases according to roadmap milestones, ensuring alignment with organizational objectives and market needs.
• Managed product backlog with a focus on delivering value-driven epics, user stories, and meticulous acceptance criteria, optimizing team efficiency and product effectiveness.
• Presented future roadmap initiatives and go-to-market plans to stakeholders and executive leadership, fostering alignment and commitment to strategic direction.
• Proactively monitored product adoption, leveraging insights to identify opportunities for enhancing user experience and driving increased adoption rates.
• Utilized Net Promoter Score (NPS) and Customer Satisfaction surveys to capture customer sentiment and translate feedback into actionable insights that informed product development strategies.

Toronto, Canada Area

Responsible for enhancing investor websites by executing product roadmap initiatives with various scrum teams. Launched a redesign of an investor facing website with over 800K registered users to improve the user experience to that reduced call centre interaction rates by 35% through the delivery of self-service features.

Toronto, Canada Area

Organized and managed large corporate events (National Conferences, Roadshows, & Award Shows). Responsible for the management of the event registration, securing air travel and hotel accommodations and sourcing keynote speakers.

Business Analysis Certification

Bachelor Of Commerce, Business, Management, Marketing, And Related Support Services

Business Marketing Diploma