Peter Paul

Peter Paul Email and Phone Number

Chief Technology Officer, Velan Info Services @ Velan Info Services
dover, delaware, united states
Peter Paul's Location
Coimbatore, Tamil Nadu, India, India
About Peter Paul

Self-motivated and adaptive professional with extensive technology, entrepreneurial, organization and operational skillsStrong familiarity and leadership capabilities to adapt to multi-national and business practicesSharp focus and strong sense of business ownership on Process Efficiencies, Deliverables and Forecast PlanningBroad Technology skill-set spread over 16+ years of Networking, Hardware, Systems and Applications Support; operational excellence in strict ISO27001 and Customer Operation Performance Center (COPC) environmentsTeam player, leadership skills and a can-do attitude – turned teams on the verge of collapse into the top performing teamRecipient of CSS Corp (privately owned, 6000 employees, backed by Goldman Sachs) Navigator 2007 award for leading, implementing and successfully communicating improvement plans across 700 employees; multiple awards for best enduser satisfaction on a personal and team level

Peter Paul's Current Company Details
Velan Info Services

Velan Info Services

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Chief Technology Officer, Velan Info Services
dover, delaware, united states
Website:
velaninfo.com
Employees:
352
Peter Paul Work Experience Details
  • Velan Info Services
    Chief Technology Officer
    Velan Info Services Apr 2018 - Present
    Coimbatore, Tamil Nadu, India
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  • Velan Info Services
    Team Manager
    Velan Info Services Jun 2015 - Apr 2018
    Coimbatore Area, India
    • Lead a team of engineers skilled with Windows and Linux platform• Liaison with the client for requirement and delivery.• Improve on the Quality process to ensure all internal and client processes are complaint• Increased Revenue by 20% and reduced customer complaints and improved customer satisfaction• Work with the internal sales team for RFP process and provide solutions to customers• Plan and Support the team for technical issues related to server migrations, site migrations
    View
  • Cks Trading
    Consultant
    Cks Trading Apr 2014 - May 2015
    Vancouver, Canada Area
    • Planning timescales and the resources needed;• Clarifying a client's system specifications, understanding their work practices and the nature of their business;• Liaising with staff at all levels of a client organization;• Defining software, hardware and network requirements;• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT;• Developing agreed solutions and implementing new systems;• Presenting solutions in written or oral reports;• Helping clients with change-management activities;• Purchasing systems where appropriate;• Designing, testing, installing and monitoring new systems;• Preparing documentation and presenting progress reports to customers;• Organizing training for users and other consultants;
  • Xyfon Solutions
    Support Specialist
    Xyfon Solutions Feb 2012 - Mar 2014
    Vancouver, Canada Area
    • Provide helpdesk and technical support remotely and on-site support to customers• Monitor and manage the ticket system• Presales and Project Planning• Install, configure and support server hardware and software• Manage and maintain the corporate infrastructure servers and networking appliances• Visit clients on a weekly basis to perform maintenance and provide on-site support• Execute projects coordinating the efforts of team members and third party contractors
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  • Power To Change
    Consultant
    Power To Change Aug 2011 - Oct 2011
    Vancouver, Canada Area
    Plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors in order to deliver projects according to plan.
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  • Css Corp
    Deputy Project Manager
    Css Corp May 2010 - Feb 2011
    Chennai Area, India
    Main liaison for the Service Delivery team for smooth transition of Operations for India, Philippines, Poland and US Sites.• IT SPOC for Global for the Clients and the Operations and IT team• New Project Implementation• Transitions of Projects
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  • Css Corp
    Deputy Project Manager - North America Operations
    Css Corp Jul 2007 - May 2010
    Chennai Area, India
    Main liaison for client, Manage Service Level, Meet End user satisfaction goals through First Call and First Contact Resolution; Improve Resource efficiency through Average Handling Time (AHT), Utilization, Occupancy & calls per agent; Effective Cost Management by optimizing Direct Manpower to Indirect Manpower Ratio
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  • Slashsupport, Inc.
    Senior Team Manager
    Slashsupport, Inc. Jan 2007 - Jun 2007
    Chennai Area, India
    Led the Service Level team to manage- Capacity Management, Real Time Management, Floor Management- Interactions with Support team like IT, Logistics- Handling Planned and Unplanned Outages- Backup Planning for Shrinkages
    View
  • Slashsupport, Inc.
    Team Manager
    Slashsupport, Inc. Apr 2006 - Dec 2006
    Chennai Area, India
    • Led a team of 4 Team Leads with 80 agents and exceeded productivity and quality metrics• Main liaison for Client Input for Quality Processes• Led a team of 8 Voice Quality coaches to ensure on-going efficiency and quality• Led a team of 4 Quality Leads in enhancement of Quality Process- Defined the Quality Audit Manual- Ensured all agents, team leads, team managers are trained and tested on all Process Quality- Defined Quality Audits and ensured all internal and client process compliance
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  • Slashsupport, Inc.
    Team Lead
    Slashsupport, Inc. Dec 2004 - Mar 2006
    Chennai Area, India
    • Led a team of 15-20 agents towards set targets in productivity and quality metrics• Planning and scheduling regular training sessions for the team and scaled agents based on skill sets• Handling escalated calls from the team during the absence or shortage of Escalation Leads on the floor• Project Level Initiatives -- Training for project during special project level initiatives like End-User Satisfaction and AHTimprovements- Led a cross tenured team of 8 members comprising of Agents, Escalation Leads and Team Leads indesigning and testing of flowchart based troubleshooting tree for issues on top call generators forLINKSYS (A division of Cisco)
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  • Slashsupport, Inc.
    Application Consultant
    Slashsupport, Inc. Aug 2003 - Nov 2004
    Chennai Area, India
    • Providing Technical Support for Networking Products and Issues for the US customer base.• Co-led a team of 6 members for Knowledge Engineering(KE) Team to release a KE manual for the client on a weekly basis containing information like Top call generators, top escalated issues, etc.
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  • Perichin Infoserv Pvt. Ltd
    System Administrator
    Perichin Infoserv Pvt. Ltd Mar 2001 - Aug 2003
    Chennai Area, India
  • Avt Mccormick Ingredients
    Jr. Executive – Systems
    Avt Mccormick Ingredients Aug 2000 - Feb 2001
    Cochin Area, India
    View
  • Nettikadan Corporation
    Edp Manager
    Nettikadan Corporation Feb 1999 - Jul 2000
    Cochin Area, India
  • Kaysea & Kaysea
    Edp In Charge
    Kaysea & Kaysea Sep 1998 - Jan 1999
    Cochin Area, India
  • Peacox Environ Ltd
    Systems Officer
    Peacox Environ Ltd Jan 1997 - Aug 1998
    Cochin Area, India
  • Mohan Thomas
    Assistant Cum Data Entry Operator
    Mohan Thomas Jan 1995 - Dec 1996
    Cochin Area, India

Peter Paul Education Details

Frequently Asked Questions about Peter Paul

What company does Peter Paul work for?

Peter Paul works for Velan Info Services

What is Peter Paul's role at the current company?

Peter Paul's current role is Chief Technology Officer, Velan Info Services.

What schools did Peter Paul attend?

Peter Paul attended University Of Madras, Institute Of Technology Development Of Canada ( Itd Canada), St. Xavier's College (Autonomous), Kolkata.

Who are Peter Paul's colleagues?

Peter Paul's colleagues are Athipathy Vasudevan, John David, Priyadharshini Tamilmani, Vinoth Kumar, Gowsalya K, Sanooper Rahman J, Suriya Prasanth.

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